ManorCare Health Services-Mayfield Heights

Reviews 5

KA

Kay Selle

i work for a dds and I called there to ask for a simple referral of where they send elderly patients who are disabled. "TRESSA" answered the phone. she was very rude, put me on hold for a long time, then came back on the line and spat out a doctors name that i couldnt understand. when i asked her to repeat it, she was clearly put out and hung up on me. I called back and politely said that we had been disconnected and just needed her to repeat the name she had just said, and she put me on hold for 5 minutes, then came back and told me she was too busy to tell me (very rudely). I told her she was a miserable person and asked how she could possibly work with people. DO NOT EVER SEND ANYBODY YOU LOVE TO THESE PEOPLE!! IF IT IS TOO MUCH FOR THEM AND THEY CANNOT MANAGE TO ANSWER A QUESTION THAT THEY ALREADY KNOW THE ANSWER TO, IMAGINE HOW THEY WILL REACT WHEN A PATIENT ASKS THEM FOR SOMETHING THAT REQUIRES EVEN MINIMAL EFFORT! yuk! Clearly bottom of the barrel losers in this place. I felt so depressed for the people already trapped there with those nasty workers.

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MJ

MJ N

I called this nursing home on a professional services level. The receptionist was very friendly and prompt. I was transferred to the correct person. The social worker was friendly and helpful also. The reason for my review is because I got on Google to get phone number and there were 3 bad reviews and I expected rudeness. Fortunately, my experience was the opposite of those reviews!!!!

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HE

Heather Brown

Disappointing to say the least. They have horrendous discharge planning. My mother was sent home without her prescriptions. The food is inedible and customer service is completely lacking. Many nurses do not respond to call button requests. I am not confident that they could handle any sort of medical emergency.

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JI

Jim Evans

My catheter came out and it took them six hours to get me to the Hillcrest ER which is across the street. I had to stay and have surgery because of their delay. Two weeks later, I developed an urinary tract infection. This led to a 1 week hospital stay. The place is old, run down and dirty.

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BR

Brittany McCoy

The people at this location are very much rude when you call and ask questions. Service is so horrible. Then the first young lady I talked to hung up on me, I called back and she cut me off, transferred me to another lady who was just as rude and hung up on me as well.

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