Heather Knoll Retirement Village

Reviews 7

BR

brittani gillon

By all means DO NOT place your family member here. Its horrible!!! They have 2 aides and 2 nurses for 50+ residents which are anywhere from 1 assist to full 2 person totals (which is the majority of the residents). One time a nurse literally work the hall as a nurse and the aide. The sorry ass on- call nurse basically refused to come in and work. At times there wil only be 3- 4 aides in the entire building!!! Most of the time aides care for up to 20+ residents to themselves. Nurses work as aides the majority of the time instead of working as actual nurses. This means residents are getting poor care because it is impossible to care for 20+ residents by themselves. Residents sit in feces which causes their poor skin to break down from not being toileted, checked and changed nor turned. Showers are rarely given due to the staff shortage and of course laziness. The majority of the staff is agency. Management would not dare step foot on that floor unless of course States there and they want to be fake and pretend they help us. The acting administrator was a recent college grad who couldnt pass her administration exam yet she was running our facility but not qualified I guess thats why she was titled the assistant admintrator lol. The real admintrator I never met in The 7 months I was there. I cant say much about this new administrator. The DON only been there since October and has caused more than 20 or so workers to leave due to her disrespectful, unprofessional and rude behavior. Some needed to go but a lot of them were very good workers. There are literally maybe 4 full-time workers on night shift while the rest are prn. I know for a fact it was much more when I started. State stay at this place for complaints. Unfortunately they never actually see what we see because they have to notify the administration and DON before they can actually walk the floor. If only they can just walk in w/o notice, they will actually see. I was so happy to relieve myself from that place. I was so happy to find new employment. This place had me stressed out. I wont put my worst enemy here. Im not an angry worker who lost my job not nor am I perfect but I worked extremely hard here. I quit because I hated the environment. Im speaking true fact. I wish I could have recorded the mess that went on here. Do not place your loved ones here at all.

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DE

Denise Taylor

My dad came there on the 13th of February for rehabilitation after being in the hospital 4 a week. I got sick and was unable to get up there. Every time I called his room he never answered (they moved his phone away from him). On the 23rd I demanded to speak to him and as soon as I heard his voice I knew something was wrong. Drove up there to find my dad in a wheel chair "trying" to eat his breakfast. He was shaking so bad he couldnt even drink or feed himself, his left leg and left foot were all swollen up. They got him in bed and were doing vitals a d he had bruises on his belly and it was swollen up. To make a long story short.....he went to emergency and they found out he hadnt peed in 2-3 days. He had 5 1/2 liters of urine in his belly which was moving his colon and had acute kidney failure, a blood clot in his left leg, a fracture in his back and he also has an infection in his blood and can barely stand.The hospital says he will be on antibiotics for a LONG TIME. MY QUESTION. .......HOW DOES A NURSE NOT KNOW THEIR PATIENT HAS PEED IN 3 DAYS????? Ill tell ya, because THEY PUT HIM IN A ROOM, GAVE HIM HIS MESS AND MEALS AND THAT WAS IT!!!!!!! I WOULDNT TAKE MY WORST ENEMY TO THIS PLACE AND THAT WAS JUST THE REHABILITATION SIDE! SMH! !!!!!

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DA

David Lorkowski

Abandon all hope, ye who enter. My mom was here for hospice for a short period of time before we had to move her to a better facility. They are short staffed and often times do not answer the call buttons for hours at a time or not at all (neglect). I filed a complaint with the Ohio Dept Of Health who cited them for not keeping their patients hydrated. There seems to be no way to prove that the patients are being neglected, but at least they were cited.

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TR

Tracy R

Unprofessional, under qualified staff! The meals are horrific...cheetos for dinner! Seriously not joking they served a handful of cheetos with dinner. There was raw/undercooked chicken breast 2x in the same week! My mother was there temporarily for therapy thank goodness.

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NI

Nichole Prater

My 4 year old could have taken care of my dad better than these a holes. If you actually want your loved one taken care of, go somewhere else.

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CI

Cindy Jett

Have done wonders with my mother

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JI

Jim McKnight

Neglect patients ... Terrible

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