Green Valley Rehabilitation Health Center

Reviews 4

RO

Rod Bender

No doubt the worst run care facility in Eugene, if not the whole state. My family member has been thrown in there twice now by Riverbend. The first time his bladder almost burst because of the negligence of the nurse, who basically told him to shut up and go to sleep when he told her there was an issue. They had to rush him to the ER later and found he was minutes away from his bladder bursting and death. He then had to spend another 3 weeks in this place dealing with all their incompetence. We couldnt transfer him to another home because they were all full. The 2nd time he went there, same story basically. This time though his medication got all messed up because Riverbend took him off everything because his blood pressure was dropping. But of course it was the weekend, and Green Valleys doctor only works 3 or 4 days a week and is not on call, nor do they have a backup on-call doctor. So he had to suffer all weekend in pain. And he has epilepsy, so now he was having seizures without proper medication. But when he started having seizures for the first time in 30 years, he would call the nurse and it would take hours for her to come. Then when they do they say, "well we didnt see it." How could you possibly see it? It takes hours for you to come to the room in the first place! They acted like he didnt know if he was having them or not, even though hes had epilepsy for almost 80 years. And one of the nurses aids said she had never even heard of epilepsy! I could go on and on about the runaround and incompetent night nurses. Each time he went there he got worse. The food is also inedible. And speaking of food, one night a nurse was supposed to get him to go to the dining room for dinner. When she didnt show up, he went there himself. He sat at the table while she passed him by with tray after tray of food. He asked her if he was going to be served, and she vindictively told him that they put his food last and that the entire home would be served before him because he was "late." Talk about a lack of respect. Yesterday when we went to pick him up they had pizzas delivered. But not for the residents. For the staff. And they announced it over the loudspeakers for all to hear, parading it all over the dining room, while those poor old people sat there and ate whatever slop the kitchen was serving. There are a few good nurses and staff there. Some were very sweet to him and took as good of care of him as they could. But they cant make up for the poor management and woeful lack of staffing. When we brought him home he said now he knows what it must feel like to get out of prison. Indeed.

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DE

Debbie Parrish

Over-all this was a very good experience for my husband. They monitored his meds, made sure he had meals and the Physical and Occupational Therapists were very consistent, attentive, friendly and helpful. The CNAs and Nurses were also friendly, helpful and kind altho they were not always the quickest when the button was pushed. The food was all over the place some was Very Good, most of the time just Good and other times it was Pretty Mediocre. At first the serving times were not on time but they became more consistent and adherent as the week went by. The facility itself is very nice and comfortable the dining room is so nice with the skylights, light is important when you are rehabilitating. Suggestions: The CNA and Nurses could be more consistent about signing the dry erase board everyday and every shift, it was very nice to know the name of the people helping through out the day. I am not sure I would agree with their protocol for delivering the medications. There are certain meds that should not be given with a meal. Specifically on Oct. 3rd 2016 the med nurse gave my husband his 11am dose of Sinemet at 12:00 while he was eating his lunch! This was so wrong. I understand they are in charge of over 40 patients at one time but if a medication works better on an empty stomach shouldnt there be instructions in place to administer it then? When Social Services, Drs or AGNPs would come in it was very difficult to keep track of who we were speaking to. We do not recall seeing very many name tags they were either hidden or not present at all. I suggest especially the Administrative positions have business cards that they can give to the patients. That way the patient can keep track and they can let their caregiver know who they spoke with that day.

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Steve Skarda

The social worker suggested our mother go to Green Valley for rehab for a broken pelvis – this is the start of the problem. She was supposed to be picked up at 4:00 pm Thursday, June 1. The driver was over an hour late, when we got to Green Valley, they did not have a room for her and did not seem to know she was coming – one of the workers said “that happens”. This is when we should have run from Green Valley. They finally got a room and checked her in. Should not be surprising, but the children work, so came after work. Mom was in quite a bit of pain, and the worker said she did not ask for pain meds – for crying out loud, she is not very vocal with her dementia, and a real skilled nurse would have been able to determine her level of pain despite dementia. When her daughter talked to the nurse, she though it was Lois’ shoulder that was the problem – if she would have taken the time to read her chart, she would have seen that mom was there for a fractured pelvis! Then come to find out she did not eat lunch, and they said if she doesn’t eat they would just wheel her out to the dining room. If she cannot feed herself in the room, how in the heck is she supposed to feed herself in the dining room? If Green Valley is not capable of providing skilled nursing to a patient with dementia and broken pelvis, then someone needs to let peace the State of Oregon and family of patients looking at Green Valley for help in their time of need. So either mom’s inept care is an outlier, or it is a trend. We were told Green Valley was the jewel of the Avalon system. If this is the jewel, I wonder how bad the care is at the other Avalon facilities.

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VI

Vickie Sparks

I was a patient here for 2-weeks following a TKR...Well most of the staff was friendly and accomodating I was not pleased at all with my pain medication administration. There were at least 2-nights that I waited the prescribed 4-hours for my next dose of pain medication and had to ask several times sometimes waiting an additional 2-hrs before anyone came back to give me my medication. By this time I was really hurting and on an average it took at least 30-45 minutes for the medication to get into my system until I felt any relief. This is not acceptable as we all know that the longer you go between doses of pain meds and the worse the pains gets it becomes more difficult to control that pain. There was also some sort of mix up with the reordering of my pain meds and I was told that there was nothing to give me. I finally got my morning dose of medication that day in the late afternoon. The day I was discharged there were 2-bubble packs of medications not finished that should have been sent home with me and were not. It was a major fiasco trying to get these meds filled at the pharmacy. My Mother is being moved into a rehab center tomorrow morning and because of complications with my medications listed above my sister and I specifically requested that our Mother not be sent here. There is a serious communication breakdown amongst the staff in this area which needs to be remidied as soon as possible.

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