Forest Heights Veterinary Clinic

Reviews 7

AL

alex morris

Unfortunately, I have to rate them as mediocre. Like others say, they are compassionate. However, they are very unorganized and dont communicate well amongst the staff. For example, they often forget to call with test results. Here is my experience: One time after receiving test results, I went to pick up medication. My pet needed treatment for multiple things. They told me this medicine would treat ALL of my pets ailments. They were wrong. They COMPLETELY FORGOT to give me medication for one of the ailments. Therefore, my pet went untreated for weeks!! They also forget crucial details about your pet, which causes so many problems. My animals have had their illness and treatment prolonged multiple times due to their communication issues. I would NOT recommend this office to anyone. To Forest Heights: I think you are good people! Please take the time to explain things to your customers. This includes disease information and treatment options. Please make sure you listen and take notes, so that your patients get healthy as quickly as possible. Please make sure to explain which medication is for which disease. Please also make sure you call customers (ASAP) when test results are back. Pet owners sit and wait nervously when their pets may be sick. Please make sure the front desk staff is all on the same page with the doctors. It is tough when we are told different things. Everyone is so nice here. And Im sure you are all capable doctors. If the office improves in these areas, it would be a 5-star establishment for sure.

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AN

Andrea Williams

My experience with this clinic was so negative, I wish I could give it zero stars. I took a 6 month old Rhodesian Ridgeback puppy there for rabies and a microchip. I intentionally sought this clinic out because they use a brand of microchip that I wanted implanted. It was a longer drive for me coming from Vancouver, WA and more expensive, but ultimately I was happy. Two years later I brought a second 6 month old Rhodesian Ridgeback to them for the same services (microchip and rabies). Within hours my puppy had facial swelling, a DOCUMENTED side-effect of the Rabies vaccine from the manufacturer. I called the clinic immediately to report the reaction; I was called ridiculous and told there was no way the swelling could be related, even when I emphasized that the side-effect is clearly listed in the included material from the rabies vaccine manufacturer. The clinic then told me I needed to return, pay an additional $50.00 office visit plus any other expenses to diagnose where the swelling was coming from. I declined and treated him with my local vet. A few months later the microchip they implanted in him between his scapula migrated about 10" down his side to the point of his shoulder (where the humerus connects with the scapula). They called the chip manufacturer to report the movement and it was replaced for free which was the right thing to do; however, I was treated very poorly at the clinic during the procedure. The entire staff was very abrasive and hostile with me. I never returned.

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PH

Phil Brewer

My wife and I have been clients of Forest Heights since 2002 and they have taken care of four of our dogs during that time. The staff are knowledgeable, professional and always gracious; Dr. Wilson and Dr. Swarmer are absolutely the best veterinarians I know. As any animal owner understands, animals do not always pick the most convenient times to need medical assistance. Forest Heights has always been there every time, no matter when. They spend whatever time is necessary to evaluate and care for our dogs. I have never felt rushed during an appointment and that recommendations and treatments are always in the best interest of our pets. Besides great customer care, they are knowledgeable and top notch medical professionals. Since we have been clients of Forest Heights, Dr.s Wilson & Swarmer have always been there to oversee the care of our dogs. That consistency is very important to us. I seldom write (one time) a review as I expect those with whom I conduct business to perform at a high standard. However, I appreciate exceptional expertise and customer service. The highest compliment I could give Forest Heights is I continue to trust them completely with our dogs. I can without reservation recommend Forest Heights to anyone that wants the very best for their pets.

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JO

Joel Barker

Animal lovers need to be able to put their faith in their vet. When my dog fell seriously ill, I put my relationship to Forest Heights vet to the test. After five very stressful days, Torito is finally turning a corner. I have learned that pancreatitis requires months of attention to prevent a recurrence. All in all, he is back to his old ways. I am elated. I am so lucky to have an incredible vet clinic: Forest Heights Veterinary Clinic. For so many years, I have driven out of my way to get care from Pam, Dr. Wilson, Dr. Swarmer, and the rest of the staff. This last week reinforces how important it is to have a great relationship with an excellent vet. They were responsive, understanding, knowledgeable and truly caring. They coordinated overnight care, took calls, and even though they were clearly busy, the staff was present and responsive whenever I showed up with my sick dog. Over the years, it has been great to have a relationship with Forest Heights Vet. This week, when I really needed them, it was absolutely invaluable. If you dont absolutely trust and love your vet, I cant imagine how stressful an experience like mine would be.

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TO

Todd Huegli

Ive seen countless veterinarians in southwest Portland over the last 25 years. I can say with confidence that Dr. Tracy Mento is one of the best. She applies a philosophy long forgotten in todays make money fast society. Instead of rushing you and your pet through the doors, Dr. Mento takes time with you and your pet to ensure your pet recieves the accurate diagnosis and proper treatment. She also makes sure your questions are answered and you feel comfortable with the course chosen for you pet. You will not feel rushed or hurried!!! She truly cares about your pet and you as a customer. Other big corporate clinics just try to see as many pets as possible and rush you through. Not so with Tracy! Once youve seen how she works with you and your pet, you will never think of going to another clinic again. You can and should trust your pets care and needs with Dr. Tracy Mento at Forest Heights Veterinary Clinic!

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JA

jay g

When our veterinarian of over three decades retired, we never thought that he could be replaced. Fortunately, my wife tried Forest Heights Veterinary Clinic on SW Barnes Rd. Our pug was eventually treated by all three of their wonderful vets. All three, and the staff, are wonderful. Their office manager is wonderful. We have nothing but positives to say about the entire clinic. Sadly, our beautiful Zoe passed away last week. Their professional care and empathy was exemplary. I have been in private practice for over three decades (podiatrist) and I strive to practice at the same level of professionalism and care they have attained. If all of our physicians demonstrated the same level of care as this clinic, we would all be extremely happy with the entire medical profession. Jay Goldstein

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KI

Kit Boyko

Ive taken my kittens and cats to Forest Heights for over 5 years after hunting around for compassionate, ethical veterinarians in my area. Dr. Swarmer and Dr. Wilson have been wonderful with our furry family members from first visit to last visits. Their gentleness with the cats and sensitivity to how to keep them from being more freaked out after the car ride, makes visits less tramatic. They are professional and also sensitive to financial investments needed at times and alternatives to monitor health that are more cost effective. The long time staff always greet my babies by name (and me). During end of life times they have cried right along with me. We couldnt ask for better care.

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