Legacy Emanuel Medical Center

Reviews 3

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Lynette Donnelly

My dad was in for 2.5 weeks with a weird issue that no one could figure out. The nurses and CNAs were fantastic...as were the meal hosts, etc. Unfortunately, because he was an odd case there seemed to be doctors coming out of the woodwork who wanted to put their two cents in. Loved our Interventional Radiologists, the GI doc, and one of the many Int. Med docs he saw. So while the staff was (for the most part) great, there were "too many cooks in the kitchen" when it came to doctors and things started getting jumbled. Fast forward 1.5 weeks later and hes back in the hospital after they found a clot in his lung (which Im thinking is related to the fact that the nurses would take his SCD off when he got up, but not put it back on when he got back in bed. And he was in bed 99% of the time). The second time around was less than impressive. A couple of nurses, Weston and Genelle, were GREAT! By and large the others seemed fairly uninterested. Again, there were too many docs involved with one person telling us one thing and another saying something completely opposite. He was bumped the morning of his procedure. Fine...its happens. He sat all day, with no food, waiting. Then a doctor decided to make it an outpatient procedure on a different day. Good grief.... So dad tried to order lunch and they had changed his menu to a restricted diet for a health condition he doesnt even have. He was told (by one of the doctors!) to eat "whatever he wants" as hes lost a lot of weigh, but it wasnt entered in the system. So I went out and got him lunch. Then suddenly they tell him hes going home! What? The nurse brought discharge papers and he was out of there in 30 minutes. They practically shoved him out the door. Said theyd send a months supply of meds....nope. Said they had already arranged with Home Health/Infusion....nope. Those agencies didnt know anything about it. Discharge papers had the right info but none of it happened. This second trip was very disappointing. We understand that he isnt the only patient there...hence my mom being at the hospital for 12-14 hours each day to help! But the lack of communication between doctors was very frustrating. The multiple decisions, changed multiple times a day, was very frustrating. A few well trained doctors would be a lot more reassuring, and efficient, then a dozen residents all guessing and bygollying. Especially when they round each other outside the patient door and we can hear all of their comments...including the potentially scary ones. Luckily my dad is hard of hearing or I would had to have stepped into the hall and had a little "chat" with them.

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Brianna Kelley

My father recently had a stroke and was taken to Legacy Emanuel. He had excellent care in the emergency room and in the ICU, where he spent a week. I cant speak highly enough of his medical team while he was in the ICU. They answered my questions in more detail than I expected, took excellent care of my father, and actually cared about him and didnt treat him as if he was just another patient. His doctors and nurses team were phenomenal. They made me feel comfortable while I was there and made me feel comfortable enough for me to leave the hospital to rest at home and know my father was being taken care of. He was nonverbal after his stroke, so that was one of my biggest concerns, but his medical team made me feel at ease. One of his nurses even informed my family that we could ask to have a meeting with his entire medical team, therapist, and a social worker so we could plan the next steps of his recovery. This helped take a lot of the unknown weight off our shoulders. I thank them so much for being such a wonderful group of medical professionals. When he was moved out of the ICU, he was transferred to Unit 55..or maybe it was 51, anyway, I was underwhelmed by the care of his nurses. He was still nonverbal at this point and whenever he hit his "help" button to get a nurse to come, someone would come over the intercom in his room and asked if he was ok. He couldnt talk and if we werent there to say something, he didnt get help right away. We had talked to multiple people about it and they said they put a note up for to inform the nursing station about it. We tested it once in the middle of the day during the week, he needed something, pushed the button, someone came over the intercom, we didnt say anything to see if they would come, and no one came for 10 minutes. I ended up having to hunt someone down. I understand nurses are busy, but hes a patient and its their job to take care of him and his needs. Pretty disappointing. We ended up "firing" one of the nurses from his care team, she was awful. The social workers in this unit were amazing! They gave us an enormous amount of information, met with us as needed, and helped work with our wishes for our fathers discharge plans. Overall, a wonderful relief to have an excellent care team, minus that one nurse, while my father was at Emanuel.

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Heather Hoxsey

I want to preface this by saying, overall, I had an incredibly positive experience at Legacy Emanuel, and would give a 5 star rating, EXCEPT for my experience in the ER. I was brought in by ambulance with a serious tib/fib fracture on a weekday evening, which may have bumped my priority up to the nurses and staff of the ER. Two of the young men who worked on me definitely lacked what most people expect in bedside manner from medical professionals---cracking jokes about having to cut my leggings and underwear off, being irritated by having to communicate my status via phone to my partner, not terribly interested in me as a patient but pretty interested in my experiences as an EMT and climber (young woman who does cool "boy" stuff counts for a lot I guess). A lot of hard work and energy goes into becoming an ER nurse, so I have to believe these men WERE passionate about helping people, but I felt like their priorities were a little skewed. They seemed more interested in when they could be drinking beer and watching "the game" than the quality of care they were giving their patients---just young, immature men who need some legitimate training in how to speak with and psychologically care for those in need of their help. In contrast, my experience with the 4th floor nurses in the hospital was phenomenal. Everyone treated me with incredible care, patience, and kindness. I have never experienced anything like it in a hospital. I actually felt valued as a patient, AND a person. My PAs were clear, communicative, direct, and professional. Do I wish the surgeon had taken the time to come visit me? Of course I do. But that is not the medical system we have, unless you pay a high premium for it. Luckily, PAs are often just as skilled as their superiors, and I trust my life and health to them as readily as any MD. Does Legacy Emanuel have personnel issues to work through, especially in light of the MANY comments on peoples experience in the ER? Absolutely. Is it still a quality medical center, with great professionals on its staff? Absolutely. I hope they take to heart the experiences of people who have come through their hospital, and that everyone gets a chance to see the side of their staff that I did.