Kaiser Permanente Poulsbo Medical Center

Reviews 3

RY

Ryan and Michelle Bell

Regarding Dr. Mary Lehtinen. Dr. Lehtinen needs to re-evaluate her continued practice in the medical field. She has shown a complete lack of clinical competence, in addition to a lack of compassion for a patient very well known to her. The patient, we will call Mr. A, was a vigorous active 82yo male. Within a matter of 6 weeks he could no longer walk to the mailbox or hold a fork and knife. He was dropping objects, tripping over his feet, and no longer able to care for his demented wife. He expressed his concerns to Dr. Lehtinen on several occasions, and was eventually told, "I dont know what is wrong with you", and given an appointment to see Neurology in Seattle in 2 weeks. No differential diagnosis, no imaging, no preliminary labs, no nerve conduction studies on a man with a rapidly progressive sensory motor neuropathy who could barely walk or feed himself, by this time. She also felt that delaying any evaluation for 2 weeks, and sending the patient driving across the water to Seattle (to stay in the Group Health Network!?!?) was reasonable, even though Neurology, MRI, and nerve conduction studies are all available in the Kitsap area. Concerned family brought the patient to the office to emphasize their alarm, and Dr. Lehtinen sent her nurse out to punt the patient to the ER. Not even a hello, nice to meet you, I hear your concern, this is the plan. Nothing. She did not call the Neurologist in Poulsbo (or "videoconference") as she promised, or call the ER as promised. The ER knew nothing about the patient, and he waited 12 hours with his demented wife for evaluation. The ER doctor was about to sent the patient home with Physical Therapy until he was finally humiliated into calling a Neurosurgeon to review the cervical MRI. Mr. A was admitted immediately for cervical myelopathy and underwent surgical decompression within 3 days. Poor clinical decision making, poor bedside manner, inability to recognize a very ill patient and take appropriate action, no communication with the ER or specialists, no "warm hand off" or sharing of information that could have expedited diagnosis, poor communication with family. I suggest that Dr. Lehtinen present this care for M&M, and should have the case reviewed by the Group Health medical-legal department.

KY

Kyle Delaney

Group Health is a bureaucracy from hell and I am so uncomfortable having a health care provider that doesnt seem to care about me at all. It was atrocious how I had to fight for my right to see my own medical records. Virginia Mason handed records to me no problem.

ED

Eddie Mason

No complaints worth mentioning. After ten years of being ill I am still alive. Thank you so much.