Cedar Hills Hospital

Reviews 3

CA

Cameron Sutterfield

as of august 2013 , I myself have been to c.h.h(cedar hills hospitol) nine different times, starting in jan. of 12, with my last stay in aug. of 13, and I would very much love to set the record straight, this is a for profit, private hospitol, if you search UHS or UBS which are the corporations that own this hospitol, you would see there have been several federal cases which have found them guilty of insurance fraud among other things"which is most likely what happened to the lady whos invoice was whited out an never even submitted to insurance, the staff and drs here will do anything to get the most out of your insurance companies, including lying about it not being covered if you leave against medical advice, they will also put you on a 72 hour hold, even if you are there for detox reasons, the only reasons they should be able to hold sumone against their will is for psych/suicide stuff, which I was not there for anything whatsoever related, if they do not have room in the detox wing, they will temporarily house you in the psych wing, which very frequently has violent people flipping out, throwing chairs, etc. the running joke amongst the patients/inmates (I say inmates due to the fact they strip search you upon entry, take shoelaces, belts, cut the strings out of shorts/hoodies, etc.) is we call the place "cedar pills"due to fact they load everybody up on tons an tons of meds.but on the flip side of them trying to get as much out of your insurance as possible, they will discharge asap if your insurance says they wont cover any more days, the daily charge for a stay is around $2,125, at least thats with insurance which is ridiculous since all they do is feed you, give you pills, run two 1 hour group therapy sessions, an if your lucky, you get to talk to a psychiatrist for five or ten minutes. they have no individual therapy at all.a few of the staff are decent people who are recovering addicts themselves, but for the most part they see themselves as better than you and are unprofessional, one of the security techs was fired due to engaging in a relationship with a patient. this place does very little to encourage recovery, they pretty much get what they can out of you, an send you on your way, either to another facility, or back home with various prescriptions in your pocket. I have always thought of this place as a hotel that my insurance covers, especially since they let you smoke, also the guy who said if your insurance has a deductible than their not so sure of getting paid, I had a $250 deductible an they simply paid it for me than billed me for it so they were sure to get paid, he also mentioned bring a phone card, that is untrue, their phones are completely free to use, long distance, everything, as far as family calling in to talk to you, they give you a 4 digit I.d number an its up to you to give that number to family and friends so their calls can be put thru to you, they will also let you write down any numbers you need out of your phone, the person who said food is served in togo containers is also misinformed, they encourage all patients to go to the cafeteria to eat meals, which is all you can eat, plus salad bar, etc. but some people are too stupid to line up to go to the cafeteria, or are too dopesick, or D T in from alk. that they cant manage going down there so the staff will bring meals back, Ive been to plenty of other rehabs/detox places including best care of redmond and chh is definitely not "a most excellent place"bestcares inpatient is allot better than this place, they just dont like dealin with people on subs

KA

kathy black

My husband has been to the outpatient rehab. twice now in 2 years. He is addicted to stimulants and meth. Cedar Hills wouldnt admit him to inpatient, instead they did their outpatient program. The first time around he went through 2 four week programs where he went 5 days a week for the first 2 weeks and then 3 days a week for the other six weeks. He was there for 3-4 hours a day in group therapy. He initially met with a mental health provider (a nurse practitioner) who gave him an assessment and managed his medication. He had an individual counselor assigned to him, but mainly met in group sessions with anywhere from 10-20 people. The environment is more like an office setting with office chairs to sit in. He was discharged from the facility (without any confirmation that he had set up a counselor or group meetings). He remained sober for 9 months, then relapsed, remained sober for 12 more months, then relapsed, remained sober 3 months, then relapsed. He then insisted on going back to Cedar Hills even though we encouraged him to find another facility where he could be in inpatient (other medical professionals advised us that he needed that level of care). Not Cedar Hills, they welcomed him right back in to their 3 day a week outpatient rehab.. He was there for the month of November, 2016. It was a total joke. The mental health provider, did a horrible assessment, getting details wrong and had poor communication skills. The staff in the office had difficulty faxing reports to his FMLA and insurance. The counseling staff was so disorganized he didnt know who he was assigned to. *Keep in mind his brain was already scrambled from doing drugs, he shouldnt be the one trying to keep this straight. They assigned him a student counselor (who he thought was his primary counselor), she was overwhelmed and ended up leaving before he was discharged. His actual primary counselor went out on leave without him being told. He then was assigned another counselor who was ineffective and rude. They put him through the same classes and the same subject matter as the time before. Very little individual counseling. They pushed him through and discharged him early because they had to make room for all of the people they had trying to come in. Sounds like to me they were just trying to make as much money as they could by herding addicts like cattle. They were under staffed to give quality care and the average class size was around 20. **Another huge negative with this place is they give NO family counseling or support unless you beg for it. then it is so minimal. They set the family up to fail in supporting their loved one. ***Biggest failure: They did not make sure that my husband had a counselor or support meetings going on before or after he left. This place absolutely does not care for the recovery of an individual. In fact, they probably hope that they fail so they will come back and spend more money on their so-called program. I have spoken with outside mental health/addiction specialists and they said Cedar Hills was negligent on so many levels. I would never recommend this place to anyone.

A

A Private User

I was referred to Cedar Hills Hospitals Outpatient program for severe post-partum depression. Their immediate treatment was to prescribe medication for me (which was fine), but they prescribed a drug to which I had an allergic reaction. When I requested to have my Rx changed, they refused. While their outpatient program is very useful for some people, Im sure, it was not what I needed. When I advised them that I would be going a different route with a different psychiatrist, they attempted to bully me into staying in their program. Then there were billing issues. My insurance never received the proper information from them, which I was unaware of, because I received no correspondence from Cedar Hills Hospital. Finally, I received an "invoice" five and a half months after I went to Cedar Hills for treatment. This invoice had large sections whited out and hand-written over, including names, dates, amounts, etc. I called Cedar Hills a couple of times when I received this "invoice" to ask them about it. I did not receive a call back. Assuming the document I received was fraudulent, I did not send payment, and awaited to hear back from Cedar Hills Hospital. In the meantime, I relocated out of state, and when I came across this "invoice" two months later, I again called and left voicemail, and again got no response from Cedar Hills. Approximately two weeks later, I received a notice from a collection agency for Cedar Hills Hospital. Again, I called Cedar Hills, and waited on hold until someone named "Karen L." agreed to speak with me. She refused to give me her last name or title. She said that they had sent some documentation to my insurance, but refused to send me any kind of account information. "Karen" advised me that Cedar Hills had experienced some billing problems, and that there were several issues as a result of improper billing by "Barbara", who was no longer with the company. When I asked "Karen" to please re-invoice my insurance, she refused, and gave me the phone number of someone named Miranda Herdine in their corporate office in Texas. Miranda is apparently one of her superiors, however, she refused Mirandas title, and had to look up her last name. After speaking with "Karen", I spoke with my insurance company. MY INSURANCE COMPANY NEVER RECEIVED A CLAIM FROM CEDAR HILLS HOSPITAL. So, I called Miranda Herdine. And... left a message. I was advised by my insurance that they will happily pay for Cedar Hills Hospitals services, if they receive a bill from either Cedar Hills Hospital directly, or from me. However, I am as of yet unable to obtain a copy, and unable to convince Cedar Hills Hospital to bill my insurance. I will be providing this information to the Oregon Attorney General, the Oregon Board of Mental Health, and the Better Business Bureau. Perhaps then, I can receive an invoice?