Excela Health Westmoreland

Reviews 9

BE

Bev Myers

I had tests done both at Frick and Westmoreland recently. The staff appeared overworked, but had good attitudes. My problem with this "non-profit" hospital was when I dealt with the billing department. When I attempted to make payment arrangements, I was TOLD that I needed to pay a minimum of $160 per month or my bills would be sent to a collection agency. When I told the "customer service" person that they may as well send the bills ASAP to the collection agency so that I could make arrangements to pay what I could afford per month, she got quiet and said that I would need to apply for welfare and after I was turned down by them because I didnt qualify, I could call her back and ask that a financial assistance form (from the hospital) be sent to me so I could apply for that. Why dont they want to take reasonable payments? Since $50 - $60 per month is what I can afford to pay at the present time, Excela Health should be more than happy to accept it. Its not like its a huge amount that I owe (under $2,000) and yet they would rather sent my account to a collection agency. Next time I am injured, Ill go to a REAL hospital that wont refuse to take payments from me! I know better than to be admitted to this hospital and now Im sure that I dont need to have any tests done here either. If I could give them "no stars" for customer service, I would. NOTHING has changed in 3 years...took my mother to the ER because she had fallen. They kept her overnight for observation & called me that evening to say that she was being released. REALLY?? When I arrived to pick her up she couldnt stand or walk, her words were slurry but , hey, the hospital said that she could resume her normal activities without restriction. WORST HOSPITAL ever!!

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NO

Noel Baker

The first time in years Ive been to the doctors or hospital, I went to westmoreland. It was awful and I will never be back. I started with a 5 hour wait in the waiting room and when I finally saw a doctor I was treated with disrespect on several occasions. I was accused of faking my symptoms several times and finally sent home with a UTI and an antibiotic. Within 24 hours I was rushed to Forbes Hospital (where everyone and everything was wonderful) by ambulance. I was admitted to the hospital for a week with a diagnosis of sepsis that required IV antibiotic. According to Forbes, they discovered the sepsis in the bloodwork that was run at westmoreland and yet after trying to discuss the er bill that westmoreland sent to me they claim their treatment of the symptoms presented at that time was correct. Being sent home with a deadly disease does not sound correct to me. If you want to live, again - STAY AWAY. Neither I nor my family will ever return to this hospital.

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HO

Howard Trite

The nurses are over worked and understaffed. Half of the equipment doesnt work or no one knows how to operate properly. Patients are treated like meat sacks with the only consideration given the insurance companies paying the bill. The administrators should be beaten within an inch of their lives and forced to undergo the grossly sub-standard care their own hospital provides. This is NOT a place of healing, but rather a gateway to DEATH! Perhaps it should be renamed Dachau, at least then people would be forewarned. If you have resources go to any other facility, hopefully one with a well paid and caring staff. FYI - This is not a one-time rant from a dissatisfied customer, it is a concise review by a patient with 40 years continuing abuse by this facility.

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A

A Private User

They were very rude and inconsiderate. Was in a lot of pain, instead of waiting medication, I turned away. When I needed help to go pee it took them over a half an hour to assist me. I'm pregnant with what they believe are kidney stones and kidney infection. They monitored baby regularly till the next shift came on. Once new shift was on duty my baby was not monitored. For 3 hours straight, I was ignored, not seen by a doctor, no one came to check on me as I screamed and cried in pain. I will not recommend this hospital to anyone. The staff was very ignorant and did not inform me (the patient) on what they were planning on doing. I've been here almost 24 hours and have been treated like trash.

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MA

Martin Casciola

I wish I could give less stars but sadly I cant. We came for blood work, have been here for over 6 hours with no idea what is going on. They were putting the more important patients in front of us and we kept getting bumped back. My girlfriend is sitting in immense pain in the waiting room with an iv needle in her arm (which we have no idea why its still in) just a terrible experience and I recommend a different hospital even if its a few extra miles away, you will be glad you did. Update: we had to leave because we gave up waiting, came to the frick location and got in within 5 minutes.

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SA

Sam Kraus

My mother has been battling Stage 4 Triple Negative Breast Cancer for over 5 years! She had already been through so much but got sepsis on top of it! She was admitted to Westmoreland around 6 months ago because of pneumonia, which can happen when your immune system is down with chemo. But on top of everything else, she got sepsis while her stay at Westmoreland! With the cancer, pneumonia, and then sepsis, wtf! I Would Never Recomend This Hospital If My Life Depeneded On It! Some of the nurses were really nice but other than that, No Freaking Way!!!

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SI

Sir Griffen

Literally sat myself in the lobby for 6 hours...with people who had claimed to have sat there for 8. Point is "emergency room" thats slower than a general clinic? Theres no nearby vending or cafeteria. Just hours of hell in a single room. This hospital is the place for you if you are willing to kill your entire days worth of plans to just be seen. And then kill half of the next day while you sit in a room because the nurses are "not informed you were waiting on them" hospitals should be rand to help people Not like a business.

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BR

Bradlee Retassie

Without a doubt a professional place. Everyone of the staff was exceedingly pleasant and helpful. The only thing that matched the friendly staff was how overworked and understaffed they all were. I understand an ER is a fast-pace place, but a 6 hour trip to the ER is pretty excessive. It wasnt laziness, or lack of communication, it is very simply - a lack of workers. If youre in a hurry, go somewhere else. Gave 4 stars because the staff deserve 5 but whoever runs the place deserve 0, and I tried to break up the 1-5 dichotomy.

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CH

Christina Sheridan

Michelle Lewis on 4th floor of the hospital manager I might add is disresoecful to all patients and staff and needs fired. She woke up a sleeping patient And took the chair from the person who was sleeping on it. Said she would bring another one but when asked about the chair she started to yell and slam doors. My family and friends will never go to this hospital if there is staff that doesnt no how to do there job in a respectful way. So thats the reason why I give only one star. Change the problem and ill give you more.

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