Pennsylvania Hospital
| Category: | Hospital |
| Address: | 800 Spruce St, Philadelphia, PA 19107, USA |
| Phone: | +1 215-829-3000 |
| Site: | pennmedicine.org |
| Rating: | 4.1 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 1
Reviews 7
DA
David Boyko
My wife and I are both patients in the PennSystem and have had uniformly great experiences both on the Campus and in Radnor.Unfortunately,our recent experience at Pennsylvania Hospital could not have been more different.A retired Cardiologist myself,I was shocked by the appalling lack of respect for patients I witnessed when I took my wife to an Out Patient appointment at the Orthopedic department. My wife,a new patient , had an appointment for 11AM but wasnt seen by the MD until 12.50 PM!She was kept waiting 50 minutes in the waiting area and an additional hour in the exam room.While in the exam room, she popped her head out to try and find someone she could ask about the wait.She saw a group of HC professionals eating lunch,including a Physician Assistant who had been in her exam room briefly earlier. When my wife asked the PA when she could expect to see the MD the answer was"I dont know".When the MD finally came into the exam room my wife recognized him as one of the group she had seen eating,alongside the PA.To add insult to injury,when someone called the MD while he was with my wife,he told the caller he "took lunch in 3 minutes or less,standing up" right in front of my wife! Yes,we all need to eat.But this experience showed an appalling disrespect for patients.Such poor communication and sense of entitlement would be unacceptable in my view at any leading medical institution but particularly in one with the Penn logo.We will be going elsewhere for Orthopedic care.
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Clara Francis
On arrival at PA Hospital at 4:55 PM, I signed in at the Intake area indicating I was in extreme pain. I was asked to take a seat when the intake was completed. Sixty five minutes later, I asked the intake clerk if I could possibly be helped because my pain was so intense. Shortly thereafter I was called in to see the triage nurse. Reading from the prepared script, she asked questions like "on a scale of 1 to 10 whats your pain level?" Twelve, I said. "Are you suicidal or homicidal?" Huh? Im neither, I replied, Im needy, I need some medication to alleviate my intense pain. After that interview I was given an EKG, and told to return to the waiting room until a bed became available. At 8:30 PM, I went back to the intake desk, handed over the bar-coded page of stickers with my name, and my bracelet, and reiterated to the desk clerk that although my pain remained at the excruciating level, I would try to manage it in the comfort of my own home since it seemed to me the staff at PA hospital had no intention of helping me, and left. Unless taken to this hospital by ambulance, or I have an injury thats bloody and thus visible, I will never return to this facilitys ER. In addition, I await my insurers EOB to see what the hospital has charged. I will definitely dispute any charges beyond the minimal services provided--intake, triage nurse interview, tech who did the EKG.
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Andreina Hein
I delivered my first child at this hospital in December 2016. I found the medical staff from nurses to residents to doctors to have their own agenda to push medication and get you in and out through the system. They did not believe in having the patient be well informed and part of the decision making process in their own care. I had to fight and advocate to be medically treated the way I wanted to be and ask a million questions to be given full information that they should freely provide to all patients. The lack of communication and follow-through was persistent through discharge and my postpartum care. I had to make 4 to 5 phone calls to follow up and get the at home nursing visit I was promised. I never received an apology or a call back from the hospital social worker or anybody at the hospital. I now find out 4 weeks later the hospital never filed my childs birth with the division of vital records. I have no birth certificate and no social security card and hence am not able to add her to my medical insurance. I would NOT recommend this hospital. At every step of the way each person blamed somebody else deflecting responsibility on others and on the fact that they were "so busy". Unless youre having a baby when nobody else in the world is and you have their attention I would not deliver here.
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Carolyn Amato
Wonderful experience in labor and delivery! (though the Prenatal ER/evaluation unit was less than desirable and being sent home - an hour away - at 4 cm only to have to return a few hours later was absolutely ridiculous and the NP in that unit left much to be desired...though the resident was great.) The labor and delivery unit was wonderful and labor nurse Lexie and midwife Vicki were astoundingly fantastic. I cant say enough about them. After my daughter was born, we opted NOT to pay $400 per night for a pavilion room; however, the staff in the regular maternity unit were all great. The nurses and lactation consultants were extremely nice, helpful and accommodating throughout our three day stay and even arranged to keep the non private room without a roommate in order to allow my partner and I both to stay in the room. I cannot say enough about my Pennsylvania Hospital experience and highly recommend it for any first time moms who are unsure as to where to deliver!
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Carl Barberi
BEWARE!!! If you have a baby at this hospital they will charge you TWICE for the delivery! Once for you and secondly for the baby! If you have a large deductible with your insurance, like we do, they count your baby as separate from you and you will pay the full deductible on your baby, as well as your own deductible. This means, for us, we paid the $1,000 deductible for myself, plus $1,000 deductible for the baby, plus co-insurance after the deductible. SHOP AROUND!! Ask the hospital before you deliver there if they will charge separately for baby! This is NOT industry standard! And they started this more recently because I gave birth to my first child at this hospital and only paid once. Typically, the baby is included in the mothers charges, NOT charged separately. I wish I had known this going in. I would not have delivered here if I had known I would be paying nearly $1,400 extra! They dont care about people, just their bottom line.
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Ngan Ton
it was around 1 am when I headed to the emergency room for chest pain. Once i arrived, it was 1-2 patients waiting ahead of me. As my name was called, one of the nurses called me in just to be escorted back out because one male registered nurse rudely said "no she cant come in". On top of that, the same male nurse called me back in the office just to ask me if i was pregnant? when this has to relation to my symptoms. I came back out to wait, just to see the male nurse come back out and ask one of the lady security, " did the other male patient leave yet?". When the security guard said, "yes", they both high fived eachother ,knowing that I was sitting right there and can hear all those rude remarks. If some nurses dont take their job serious, and put other peoples health in danger, I dont see why they should be hired? Utterly ridiculous. Please check your staffs, considering some dont seem to take their jobs too seriously.
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Lee Duncan
A family member ended up in ICU during which the family needed to make many decisions and understand many of the problems that were going on. The doctors and nurses were a bright beacon to sort us through the darkness. I found them not only professional and helpful, but human and friendly. Such kind words Id also extend to the cornucopia of technicians and other specialists that were working hard for us. They were always well informed about the patient and our family and went out of the way to give us updates and discuss progress/set backs. Ill miss them when we are done here -- they joined us in prayer, felt scared with us, overjoyed with us, ate with us. No, everything was not perfect, but I cannot imagine how such a difficult time for my folks could have been better supported by a medical team. Ill always remember the kindness here -- the person I love was treated with love. and lastly, Parking was EXPENSIVE!!!!