Apria Healthcare

70 Catamore Blvd # 2, East Providence, RI 02914, USA

Category:	Home Health Care Service
Address:	70 Catamore Blvd # 2, East Providence, RI 02914, USA
Phone:	+1 401-435-8500
Site:	apria.com
Rating:	2

Location

Photos 8

Reviews 7

Deborah Gendreau

I tried to order CPAP supplies for my special needs son who has a machine, but isnt capable of ordering the supplies for himself. I contacted this company because they are Medicare approved distributors of the CPAP machine supplies. Just like the government, their customer service is awful! I tried for months to establish an account, only to be told they needed more information from the doctors office, or they were "working on it", and it would be arriving soon. I even personally delivered prescription forms from the primary physician with the needed supplies listed, only to find out when I called again that more information was needed. My advice to anyone considering this company for supplies is to find another company that has been Medicare approved. I ended up returning to our previous company and paying for the supplies out of our pockets, since Apria was incapable of providing service to us. I will NEVER do business with this company and I recommend that you dont either! Read the other reviews and you will see I am not the only unhappy customer.

kim thoener

Horrible customer service, Everytime I have called in an order the order has been incorrect. I have even tried to call the customer service manager and even then the order is incorrect. Then I sent a fax a month ago to forward a copy of the sleep study, which they should have had, in order to fill the prescription all these years, waited 6 weeks, when I called today, they do not even have a copy of my sleep study! When I was explaining how could that be the customer service agent disconnected me. I am glad to be rid of them, however if would have been nice, not to have to now hunt down what I need ! Use someone else for your CPAP and maybe you can sleep soundly!

Donna Burrell

It is impossible to contact the local branch by phone, which seems to be in violation of Medicare rules. Once I was (finally) connected to the national call center, the customer service rep "Kelly" was un-motivated to help; I had to pull information out of her, and she answered in a flat, uncaring voice. I eventually extracted all the information I needed by asking her to search for each bit of info in various parts of her database-- I could practically hear her sighing in impatience. I would NOT purchase stock in this company, and if I can find another company that accepts Medicare, I will switch.

Jim Antonelli

Lazy customer care,when i went from RI blue cross to Mass bluecross they refused to fill out and follow through on the cross border paperwork and tried to charge me for past orders that blue cross covers,called BC and they said apria was in network ,should be no problem,but they refused to help.also sent me wrong equipment several time.

Ralph Bossone

My c pac machines broke 2 weeks ago. Every time I called APRIA it is the doctor did not fax settings, then I needed face to face, my doctor faxed face to face twice, still no c pac. Very poor service.

Jim Mackay

Would be zero stars if you could select it.typical crappy service indicative to insurance/ health care system..

Thomas Klitz

Great company! Professional and knowledgeable . Great staff in the Northeast Region.