Texas Health Presbyterian Hospital Dallas

Reviews 3

AM

Amanda Clark

I wish I could give this place no stars! I understand needing to follow HIPPA laws, I went to nursing school and massage therapy school; however, I have not heard from my brother since 1 am and I was told that he was getting transferred here. I know that the department he was sent to takes your phone away. I called to verify that his ambulance got there, not about his treatment at all, just verifying that my brother is safe. They told me they cannot confirm or deny if he even has ever been a patient there, but that they would take down my information and have him give me a call if he is there. Okay fine, makes me feel a little better. My mom called as well because she is states away and didnt know that I already had, they told her the same thing. Both of these phone calls were at 9am. At 2:30 my mom called back because she has still not heard from her son and now she is starting to worry again. The gentleman told her that in this department they are not allowed to make calls until 4pm, wouldve been nice to know at 9am when we originally called. I called the ER that I had originally brought my brother to (which is a FABULOUS place, Advance ER off inwood) the lady there automatically noticed that I was the emergency contact person for my brother and promptly told me that she knows that he did in fact get transferred and so I should wait for his call. *breathe* Before I could call my parents and let them know, my father calls the hospital to see if there were any updates, the lady who answered the phone was very rude and told him straight up that my brother has never been a patient there and hangs up the phone. I call back just to ask if they allow visitors in this department (I do not specify who I would like to visit since I know weve called a few times, again just because at this point we have no idea where my brother is and we are all freaking out.) I simply ask my question and I am told "no" and before I can even muster out a sound the lady (Evelyn) hangs up on me! My brother is hopefully there, in a place where people are supposed to be helping make him feel better and they are the RUDEST people. Being in the medical field it means that you have to understand that the people you are dealing with on a day to day basis are feeling lost and uncertain, they are scared, and a loved one is in pain, this is no way to treat someone who is in that situation. I still have no idea if my brother is even there or not, nor would I know where he is if hes not there since the other ER told me he without a doubt should be there since they transported him themselves and have the documentation. I NEED TO FIND MY BROTHER, I just want to know that he is okay and safe. I dont need to know what treatments you are doing or what he is saying, I just need to know that he is there and alive.

JO

Jonathan Hollis

This hospital is the example of how to run a business and treat people. Over this last Saturday morning at 8AM to Sunday afternoon we had to go to the emergency room 3 time for our 10 month old daughter. As I have learned, anything that involves your child makes the world stop. Our daughter, after blood draws, x-rays and other tests turned out to have a blood bacteria infection. A pretty rough one. We thought we were loosing her Saturday afternoon. I have been in the emergency services field for ten years and consider myself pretty good at handling my emotions. Well when I was watching my 10 month old begin to stop crying, stop moving, and stare off in to space I went in to super daddy EMT mode. When we arrived for this, our second visit of the weekend so far the staff could tell right away it was serious. They wasted no time getting her vitals checked and drugs moving. Our first visit to our third visit Sunday was handled with great professionalism and kindness from everyone from the valet at the ER to the nurses and doctors to the X-Ray tech to the man getting sheets for rooms. We had so many nurses and three doctors over the three visits I dont want to miss a name. They all were wonderful. The people leaving the ER were almost all happy with the service they had. We had time to chat while waiting for valet. Which is another wonderful thing Presby has done. Two of the three visits parking the car and carrying bags was just going to slow us down. The valet service was fast to get us a ticket and let us be on our way. If anyone in admin at the hospital reads this he needs a raise and at least one assistant. He worked his butt off out there non stop. I dont know his name but he had glasses and curly hair. When we arrived rapidly, to say the least, to the rear ER doors he could tell something was wrong. He had the car doors open and a wheel chair waiting. We did not need to chair but the fact he was ready to get things done fast was great! He looked at me and said here is your ticket I got things from here. He even went to the car and brought it back just so my wife could get our backpacks with chargers and stuff after things had stabilized with our daughter. All together being on the other side of the emergency I am so grateful to have a hospital that is clearly a family and so wonderful to have in your moment of crisis when your world is crashing fast. In my opinion if you are in Dallas and looking for your hospital home Presbyterian on Walnut Hill is amazing!

WI

Winston Moore

Do not come to this hospital with a sprained ankle or anything that might require pain control. I came in with a sprained ankle and tissue damage. The PA (and I really wouldve liked to have seen an MD) asked during my visit if Id like anything for pain and he gave me an Ultram which I took. I then told him later that it was not helping. So after X Rays he tells me that theres tissue damage and I need to follow up with my primary care doctor on Monday (whom works at Texas Health) Anyway after diagnosing me with tissue damage telling me to follow up with my primary care on Monday he sends me home with a mild pain medication (Tylenol 3) which I try to explain that it hasnt worked in the past and that Hydrocodone works better. They say tough luck. So out of good faith I go home and try it and it doesnt help. Im suffering. I then call the doctor on call for my primary care physician whom says you need to call back the ER and tell them the medicine isnt working. The charge nurse basically tells me that none of the staff is licensed to write a "tier 2" pain medication and that basically Ill have to suffer till I can get in touch with my primary care doctor on Monday. WHAT!!?? Folks my late father was a physician and I dont know what kind of "Mickey Mouse operation ER" has no providers on staff to provide patients that need better pain control. What kind of Hippocratic oath did the ER physicians or hospital take. Well I went to Highland Park ER and saw Dr. Parker and staff and they were kind, empathetic, great bed-side manner, and completely understood my situation. So now I have my pain medication, Im not suffering, and Highland Park ER has a new loyal forever patient for ER services. Im not saying Texas Health is a "bad" hospital or that its doctors are bad. I love my primary care physician Dr. Harris and he is an amazing physician. I wonder if he even knows that this garbage is going on in the ER. Oh well...no more Texas Health ER visits for me. Hell I havent even been to medical school but know that everyones body is different and responds differently to different medications. Good luck with that policy Texas Health. That might work on people that cant think for themselves or that are mentally challenged.