Foundation Surgical Hospital of El Paso

Reviews 4

WA

Wayne Bryant

Upon arrival this experience started fairly nice. When the tech called my name the experience started the to go downhill from there. I was in the waiting area on a gurney for better than 45 min when this RN came to me to start my IV, she hung the bag that been set up with the tubing intact. She then proceeded to uncap the IV tubing by placing it in between her teeth and twisting it off. She proceeded the insert the angiocath into the vein and it blew. She asked if I had stopped my Plavix, and I told her no, she then started to get angry with me about the Plavix which thins the blood to prevent clotting. I attempted to explain that I was not told to stop taking the medicine, she refused to listen and continued with her anger growing. She found another RN to attempt to start the IV and she got the IV started with the first try with no problems. After about an 1 1/2 I was taken to have procedure preformed and the staff in the procedure room did their job to the highest standard. They were great. When I was taken to recovery I was heavily sedated , I was sleeping in recovery for about 20 minutes as per my daughter. They then allowed her in to see me, after about 5 min the RN told my daughter that I could go home and left again. I was very sedated and had to dress myself with no help, my daughter stopped from falling 3 times and the RN was nowhere to be found. I finally was dressed and one of the staff from the procedure room took me to my truck so could go home. The issues with the visit to Foundation Surgical Hospital are serious from a nursing stand point. First, the nurse that got angry with me about the medicine that I didnt stop, I was not told to stop any medicine and her anger issues grew, then the uncapping of the IV tubing with her teeth which comtaminated it all with touching the teeth. Secondly, RN that shared the the health information with no regard of who was around and that is a HIPPA violation. Thirdly is a serious safety concern when someone who is sedated they should not be left alone, let alone have to dress themselves alone. My daughter informed me that she stopped me from falling 3 times. I then had to go to the bathroom alone because the RN sat at her desk to do paperwork. I will return to this facility for any procedure. The patient, after any procedure is quickly abandoned and they must fend for themselves. This is by no means meant to reflect towards the physicians that work there.

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John Day

I recently spent a couple of days at the Foundation hospital on George Dieter and would like to share with you my experience. You see, I had the misfortune of being hospitalized three times in the last three years at two other hospitals owned by the same company. I was quite surprised by the professionalism and courtesy I received from your staff with one exception. First, I had the names of all those who assisted me and I must shamefully admit that I have misplaced it. So let me just say, this hospital had the most polite, the most professional, and the most attentive staff I have ever had the pleasure of attending to my needs. The good people in dietary asked me for my preferred drink(Diet Dr Pepper), they went out and purchased a case from a local convenience store. That is un-heard of service anywhere these days. The Nursing staff was outstanding. They were always on the spot when I needed help. I could go on about you’re Nurses, but they address and corrected any issues I had. The cleaning crew was quick to removing a little mess I made on the floor, but more importantly, the room was immaculate. Now for the negatives I experienced. I had three phone calls from this hospital to remind me of my upcoming hospitalization. All three conversations were of the date of surgery and my portion of the expense and nothing else. The day I show up, they questioned me like I was a moron for not having any of the medical papers i.e. chest x-ray, release from any and all other medical requirements. The next thing was their demand for payment for my portion. I informed them that at no time in the three calls was any mention for any releases being needed. They only focused on the money I would be responsible for and at the time of my admission they were asking for payment first. I stated that I would pay after services were rendered. They sent a person out to us; she called out my name over the entire patrons and stated that I needed to make arrangements to pay my portion. I stated that I would pay in full with cash after services have been rendered. Our admission’s group all most offset the pleasant experience I had. Please share with the following groups I have mentioned above my admiration for the outstanding job they did. I will share this experience with any and all I talk with. John

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Chris Rodriguez

Dont go to this so call hospital E.R. The minute my wife and I walk in to the E.R. A man who was sitting at the desk started to tell us why not to sign in and to go to another E.R. We went to this E.R. because my wife was in a lot of pain and we were hopping she would get treated. Well when we were trying to sign in. This man ( could be nurse, doctor, or a tech). Started telling us that they may not be treating my wife and for us to go to another E.R. He gave us so many excuses to us. That I just stop signing her in and we left. I dont understand why would this place have a E.R. and run patients out before they sign in. I just dont understand why would they do that even when they didnt even have any patients at the time we arrived. Maybe it was because they wanted a easy Sunday or because they wanted to watch the NFL games!?!? But if you really want to go to this hospital. I hope and pray that you dont get the staff I had to deal with in the E.R. on 9/20/2015 around 12:00p.m. I really hope whoever manage this hospital reads my review and fix these lazy employees attitude or retrain them on why they are working in the E.R. and why they have a job. Im sure their is a lot of people willing to replace them and take their jobs in a heart beat.

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CA

Cathy B.

I went in with an injured arm and before I signed paperwork I asked how long it would be before I was seen. The clerk assured me it would not take long, so I filled out paperwork. After 2 1/2 hours of not being seen, I went back up to the clerk and asked how much longer. She then stated that it was going to be a long time because both rooms are full and they are waiting for x ray results and then they needed to be reviewed. This place only has 2 rooms for incoming paitents. I then asked if I leave will I be charged, she said no because they would notate that I was not seen. Guess who got a bill for $250 to sit in the waiting room?! I called and stated that I shouldnt be charged because no services were performed but since I signed paperwork to be admitted (thinking I wouldnt have a long wait because I was told by the clerk I wouldnt) I am still going to be charged. I then asked what I was being charged for, because no services were performed, they stated they could offer 1/2 off but I would still have to pay. I understand that I signed paperwork, but what are they charging me for?! Avoid our this place like the plague unless you feel like being ripped off!

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