Flower Mound Dermatology

Reviews 7

LE

Les Schmied

I have been going to Flower Mound Dermatology for approximately 3 years now, based on a recommendation from a friend. I was scheduled with Ray Vaughn, and was very satisfied. A true professional! He comes in, asks you if you have any questions/concerns, and so far has answered all my questions with competence and in a manner which is easy to understand. He also gives you options, and explains each one. Procedures he has performed on me have been great. My wife also sees Ray for visits, and he found a potentially cancerous spot which was removed. Thank you, Ray! I have used Silvia for removal of spots under my eyes, and again, knowledgeable, and just a sweet person. I was never scheduled with Dr. Perez, but that is just because availability was easier with Ray. And he is excellent, so why switch? The office in general has been nothing short of courteous to me and my family. If the ladies up front seem straight forward, well thats because they are. I would rather have competent, curt, receptionists, than airheads that mess up appointments and billing! With that said, I have found them to be very nice to me. Very sad to hear of a couple of negative reviews, and this is not reflective of the treatment I have received at this wonderful place. This is the internet, after all. Vet your sources, carefully, and you will be pleasantly surprised. As for recommendations, I believe the overwhelming majority will concur with my endorsement of Flower Mound Dermatology. Thank you! Respectfully submitted by, Les Schmied Argyle, Texas

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A

A Private User

Ive been to Dr Perez twice now (once in 2009 & once in 2010) and each time I leave with total disgust. Hes arrogant and obnoxious. It took him ten seconds to evaluate my rash and thats an understatement. He also prescribed a steroid cream for my rash that I found out a year later that Im not supposed to use for more than 2 weeks. As far as Michelles comment on "Im sure that anyone knows that there are a few people that you can never make happy...and unfortunately those are the people who complain." I have to disagree. I try to forget about the visits and not make an issue out of it - until I told my husband about him and was asked these questions, why did I go back after being treated so badly?? Why would I pay someone twice to treat me like dirt. The only reason I went to him the second time was 1) he was the only dermatologist w/in 25 miles of my house that would take my insurance and 2) I believe in giving him a second chance thinking he was just having an off day the first time - WRONG!! Im not expecting to be treated like a queen, just a human whos not beneath him with a rash. Also, it took me 2 years to post a bad review - why? bc unlike what "Michelle" posted about "the few people who you can never make happy...", it really struck a nerve after reading her great review & recommendation on such a pathetic doctor!!

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SA

Sarah Rosher

Well the staff was nice, the assistant I had was great, however before I placed my appointment I specifically asked if this was covered under my preventative care, I was assured it was. When I called after getting a bill, I was educated that no it was not. Which would have been fine, if I had not previously asked the question and gotten an affirmative. Just disappointing how this was handled. I was then given a lesson by Jennifer about this without an apology, but an excuse about new staff and the assumption I did not use the proper vernacular (I work in healthcare so I know I did). The whole experience could have been better handled with a slight note of apology, and without the condescending educational lesson, if I would have been given the proper information at the beginning I would have made an educated decision. Despite this, Vaughn was very pleasant and informative. So definitely would recommend him.

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JA

Janice Goff

I was quite surprised to read some of the remarks made by obviously some disgruntled people. Maybe they are just naturally that way. My experience was better than excellent and I will recommend this office to everyone I know for any dermatology concerns. I checked in and was greeted by a friendly person at the front desk and waited about 5 minutes before a nurse called my name. I met with the doctor who looked at my condition and wrote a prescription and I was told to come back in 2 weeks if it did not clear up. Well it cleared up and I am very happy. He was very nice and very professional so I then made an appointment for my husband who had something more serious that required a surgery. Everything went very smoothly and he is very pleased with the results. So I highly recommend this office for anyone who wants good dermatology services and care.

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SK

Skyanne Hamilton

One of the worst experiences Ive ever had with the front desk staff. On my initial phone call with them, whoever answered was very hard to understand because of the muffled voice. I had to repeat myself a thousand times. I thought it was just the phone, but when I got into the office, I realized why. Both ladies I dealt with were rude and condescending. While checking in, she rolled her eyes at me! Are you kidding! Their jobs are to be customer facing. My request to email a copy of my insurance card does not constitute that kind of rude behavior. Then she began spouting out the email address while I was writing my name on the check-in sheet. When I asked her to wait a second, she scoffed. I am seriously in shock. If the doctor there wasnt so great, I would never walk back in those doors.

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A

A Private User

The last two visits have been highly unsatisfactory. The front office staff never greet me, even though you have to stand 3 ft away to sign in, (it may be because I am 22 and a lot of the patients in there at the same time are older). Last time they ignored my question and spoke down to me. Once you get past them, the nurses are very kind and helpful. Dr. Perez is not at all personable and argued with me because I said half the dosage works for me and he tried to bully me into taking twice the meds that I need to keep a clear face. I went again only because I need a new prescription for my acne medication. The most recent visit was so bad in the front office I walked out almost crying and will find a new dr.

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SA

Savage Waffles

Dr. Perez was very nice and listened to all of my concerns. I was having acne issues and hair loss. He gave me medicine for both the acne and hair loss and reassured me I would not go bald. I will admitt after reading some of the other older reviews I was not not sure what to expect from Dr. Perez but I was happlily surpirsed. He was caring and I left his office feeling relieved about my acne and hair loss. He said it most likely due to hormone issuses. He wanted to see me in 2 months to talk about my hair loss or lack of and make sure the medicine he had given my was working. The office staff is very friendly and the office is clean and modern looking.

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