Baylor Scott & White Clinic - Georgetown Central

1507 Rivery Blvd, Georgetown, TX 78628, USA

Category:	Medical Clinic
Address:	1507 Rivery Blvd, Georgetown, TX 78628, USA
Phone:	+1 512-509-9550
Site:	sw.org
Rating:	3.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–5PM 9AM–5PM

Location

Photos 8

Reviews 8

David Weaver

Why it it faster for me to drive to the clinic from my house and set an appointment in person than it is to call in? On more than one occasion I dialed in as I was leaving home, was on hold the entire time, parked, and walked into the clinic with the speakerphone playing music on hold. The centralized phone center is annoying for both the very long on-hold times as well as the Spanish Inquisition of HIPPA questions...for gods sake its an appointment. When I do it in person I only give them my name and DOB and I dont get asked for photo id...Im making a freaking appointment not getting a kidney extracted. When I call in I get asked about all sorts of other information. Last time I called to reschedule an appointment I was given theoption to talk to the complain line....after being put oin hold there for 10 minutes I felt I was in a Monty Python sketch and just hung up. Great doctors, great service and a thats get 10 stars. I subtract 6 stars for the phone scheduling and phone center. Hence the 4-star rating. Oh...even the clinic folks think online scheduling is horrible.

D Taylor

You should be informed before you visit this office that you will pay a "CLINIC FEE" which is additional to your doctors charges, labs, etc. It is a fee for a place to see the doctor and I do not believe their is any insurance that will pay this ridiculous fee. They do not collect your copay at the time of the visit but you will get a bill for your copay and the additional $132 "CLINIC FEE". I already pay over $300 a month for insurance so that I know my visits with my primary care physician should only cost me my copay. They should let you know this before the visit so you can make an informed decision when seeing a doctor at Scott & White.

Tiffany Clawson

I love Dr Paul Berg & Dr Micheal Helts but I am a little disappointed in the people that work in the lab. I went to see Dr Berg for a uti and he order a urine cutler to be done and the lab never sent it off some how it got discarded and the nurse called me back to the lab for another urine sample. Now I receive a $30 bill in the mail and now I am in a disputed with the billing department for 4 months now and they cant seem to get it together. I have been waiting on a phone for a month from this Clinc manger and have yet to here from her and was told she been gone for 2 months.

cj6246 cl143

I absolutely LOVE LOVE LOVE my Doctor, Paul Berg!!!!! However, the clinic leaves much to be desired. I have difficulty returning phone calls and I have asked, pleaded and begged more time than I can count to please please please just leave a voice mail with the info and not to ask for a call back!!!!! Also I am on a prescription assistance program and only ONE person in the office has any idea what that is and how to deal with it!!!!! If I could just deal with my doctor and leave the clinic out of it, I would be one very happy camper!!!!!

Sarah

My husband has an infection, he went to this facility and was prescribed a medication. When he went to pick up his perscription the pharmacist informed us that they dont even make this medicine anymore. Called the clinic back three times and couldnt even get ahold of a nurse. Each time we were assured wed get a call back. Day two and we havnt heard anything! My husband is in pain and his condition is getting worse! Dont go here, they dont care about their patients!

Jonathan Nemec

Great doctor love my Dr. luttrel he is great, the only thing I hate is that you will call the clinic and no one wants to answer the phone. I need to set a appointment and cant get anyone to answer. It is so inconvenient for me to have to drive to the clinic to make an appointment when I should be able to do it over the phone, please fix the problem.

Dee Degon

Dr. Luttrell is fantastic. But the wait time can be awful. Id definitely recommend him, and the other doctors any day. I just think their scheduling should be improved. Dont overbook patients.

Jeanette Ballew

I love Dr Berg I have not experienced extra charge for clinic