Rock Springs

Reviews 3

HE

Helena Iero

Absolutely horrible. If I could give zero stars I would. I, myself have been there in 2015 and it has completely ruined my life. Its been two years now and I still have horrible memories that bothers me ever since. So when I first got there, I was crying and upset because Ive never been to a place like that before. I really wanted a hug from my mom, but they wouldnt let me give her one hug before she left. As the days went on, they kept drugging me up with whatever they thought that would "fix me." I began to develop drug induced psychosis and couldnt sleep for about 5 days straight. I kept on saying that I couldnt sleep and that my heart felt like it was so heavy and beating fast (probably anxiety and the medicine) and they just said, "Youre young, your heart is going to beat fast. Its normal." And whenever I would tell them I couldnt sleep, they would ask if I wanted more medicine to sleep. (Which would make me feel worse and cause me to be able to not sleep.) The worst thing is that while having psychosis, I was so confused to the point to where I wouldnt talk and couldnt explain what I felt and what I needed. I was basically mute for that time being. I remember every time they would hand me out my pill, I started to not trust them. I stared at the medication, thinking theyre trying to poison me and kill me. But I think I still took it thinking it would somehow make me feel better. When I couldnt sleep, I would sit out in the lobby because I was afraid to be alone. I couldnt really talk though, just stared at the ground, scared that if I actually went to sleep that I would never wake up. Also, the staff there were so rude. They never actually had a conversation with me when I could still talk at night when I was scared to be alone. Though I didnt state that I was because I didnt know how. I just said that I couldnt sleep, but all they would offer was more medicine. Then they would go back to their conversations eventually ignoring me. At nights when I would try to sleep in my room, the staff were very loud (another reason I couldnt sleep) I would hear them talking and shutting doors and cabinets. Not even trying to be quiet for the people trying to sleep. Ever since that happened, I have to take medication to sleep. Its 200 milligrams. Pretty strong. If I try to sleep without it, Ill toss and turn for hours, eventually staying up. If I do go to sleep though, I wont get much. I feel like a robot having to have a certain time to take my medicine and be able to sleep. I forgot what its like for my body to be able to sleep on its own. When I would take my medicine, if I stayed up on it (somehow still couldnt sleep) it would make me remember the feeling I had when I was in this hospital. The feeling of staying up on the medication. Oh I forgot to say that the medicine basically turned me into a zombie. (These memories come and go because its so fuzzy, I remember these parts Im talking about though) Whenever my mom and sister would see me, I wouldnt talk much, I would just stare at my food not eating. I lost my appetite most of the time I was there. I even saw my mom starting to cry because I was so different. I wasnt myself in there, and my family was really worried for me. When I had to leave and went back home, I didnt feel any better. I felt the same as I felt in the hospital. This hospital made me worse than I already was. I didnt recognize my road to my house. I didnt trust anyone, I didnt even trust my mom. And we have always been really really close. I eventually had to go to a different hospital. Austin Oaks. Actually a psychiatric hospital that helped me. Of course I didnt bounce back at first, but with time I recovered. I had to go to that hospital twice to be okay again. I would definitely recommend Austin Oaks. Whoever is thinking of going to Rock Springs, my advice would be please dont.I know everyones experiences are different, but I know that this place isnt right.I dont want people to experience something bad at a time where they already hit rock bottom like I did.

MR

Mr. Moore

Terrible staff. Edit: Id actually much more prefer if my concerns were made public, to save the loved ones of others from being detained in a facility which borders on being abusive. My close friend was self admitted here, and the steps this facility went through to keep her stuck there and unable to communicate can be justifiably called medical malpractice. For starters, trying to contact a patient is comparable to contacting someone in a north korean prison camp. Try calling the number listed on their website (spoiler: it doesnt work). For several days I tried calling the facilitys phone, another facility phone my friend had called me on her first day, and on her cell phone which she was allowed to use. The first two of the former would never even ring and her cell phone would ring once before the call would be ignored. Even more disturbing: after she was finally released, NONE OF MY CALLS OR TEXTS WERE ON HER PHONE. From my research, this is much less an isolated case and more the standard in that shady place, as many other guests have confirmed with the two of us that their confused family members are absolutely livid they can not get through with no evidence. Dont even bother asking the staff to pass on a message, they absolutely will not. Speaking of the staff, theyre absolute morons save for the actual doctors themselves. There were several instances during group therapy where a staff member would reveal patient confidential information to other patients to gain leverage over other patients and silence their complaints. Also, despite having my friends patient code and being listed on her medical information release list, the staff outright LIED TO ME saying they could not tell me when she could be released, or why she was continuing to be held. (Im talking about you, Billy, who works in the cedar unit, you vapid donkey). I had to contact my friends father, who finally got through to the local sheriffs department. The situation honestly had to escalate to a fever-pitch before they would comply whatsoever. Absolutely disgusting. I could go on forever about how sketchy this place is, but you can just scroll past all of the blatantly fake 5-star reviews and see what actual people are saying about this dump. Id also like to point out "David Gastons" review is absolutely hilarious. Id put my bottom dollar down that he is staffed there and part of their enduring cycle of neglect.

JA

James James

Horrible. I was told I would see my doctor first thing when I checked in. Then told I would see him later in the day. Then promised I would see him that night. Finally saw him in the afternoon the following day. The facility is *loud* and its well nigh impossible to sleep. People are slamming heavy doors all night long, you share a room with someone else and the bathroom has one of those half-doors so every sound you make in there will be broadcast around the room and out into the hallway because you arent allowed to close your dorm room door either. Also, they allowed some jackass to bring his ukulele in. Seriously. Im going through withdrawals, in a 56 degree room, sweating and shivering to the sounds of hipster guy playing his uke. I couldnt make stuff like that up if I tried. The exercise yard has a basketball hoop and one sad, flat basketball sitting there. Worst of all, I was placed in a 56 degree room with one threadbare blanket and not told where to go, where to pick up my meds, or where to get an extra blanket. I know it was 56 because one of the orderlies told me and changed it. The first guy, "Man, its cold in here isnt it?" Me, "yeah." Him, "Sucks." Second guy, "good God its freezing in this room!" Comes back a few seconds later," Man, it was 56 in here! I fixed it for you." I was also told this was not a 12 step based facility. Which was also a lie. They didnt do anything to keep me comfortable and as long as your hands are not visibly shaking, dont expect any medication to help with your withdrawals. This place is a dump. And I will never, under any circumstance, check myself into another facility as long as I live. Thanks for nothing, Rock Springs! You suck! P.S. the food is especially gross. Who gives chili and hot peppers to people with stomach problems from alcohol abuse? Not a lick of sense in the entire place, I checked myself out and considered myself lucky to escape. Theres a reason so many of the people working there are ex-military...its more like a correctional facility than an inpatient therapeutic place.