Norman Regional Hospital

Reviews 5

CH

Charles Smith

First off, the staff was GREAT! However, if youre private pay, it goes drastically downhill from there. We had a miscarriage and spent about an hour and a half at the ER and then ended up in a room at Norman Regional for about 12 hours where nurses would pop in for routine checks. There were no procedures done, and no special treatment of any kind...we got a bill for over $12,000. Literally, less than 20 minutes total with a doctor, a nurse cleaning up and being very kind (best part of the whole deal) and then routine check ins before discharge...$12,000 rape doesnt begin to describe the feeling. NEXT!! Then, the next year (2015) we were pregnant again and had a child. Due to my previous experience with outrageous billing, I refused to leave the facility without getting and paying my bill in full. We had the most amazing delivery...checked in and out of the hospital in exactly 24 hours, everything was routine and perfect. No surprises at all. My bill was $4,200, which seems a bit high under such perfect circumstances but I was happy to have a healthy wife and baby so it paled in comparison. I made sure the billing office even signed the bottom of my statement saying this was a final bill and no further charges would be incurred. Well, guess what? LIE!! they then tried to bill me for another $3,200 on top of what I already paid! They turned us into collections for the $3,200, which isnt rightfully owed. After much dispute and investigation, it looks like theyre going to waive the $3,200, but what a nightmare!! Billing is all over the place at Norman Regional. If other industries conducted business this way, wed see lawsuits every day... Customer: "Id like a #4 with an unsweet tea, please, but I dont see prices, how much is that?"... Order Taker: "Go ahead and place your order, you actually pay after you eat". Customer: "Oh, ok.....All finished, whats my total" Order Taker: "That will be $1,275" Customer: "WHAT!? Thats like a $6 meal? Order Taker: "CALL COLLECTIONS!!!" Healthcare needs some MAJOR REFORM!!!

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Gabriel Charleboix

Do not go to this hospital unless its an emergency and your life depends on it. Theyre incompenent and will scam you any way they can. Last year I went to their ER because I was sick and having trouble breathing. Had to wait at least half an hour for the doctor to even show up. Once he did, he did a few simple tests and left for another half hour. He came back, and asked me what I wanted to do about my illness, I said I didnt know (obviously because Im not a doctor and its his job to figure that out). He prescribed me some antibiotics and left. Later a nurse came in for billing. I gave her my insurance, she said thered be a $50 co-pay, so I paid that and thought I was good to go... Five months later I received a bill from them for over $500. I call them up and they say that my insurance didnt go through. The insurance is in my parents name so I have them check and they found that the hospital most certainly did bill my insurance. My father calls them up and explains this to them, sends them proof, and they say theyll look into it. They didnt call back but we started getting calls from a collections agency. So we call the hospital again and this time they say that there is a separate bill for the doctor and the hospital. We refuse to pay it because its an obvious scam and they say something along the lines of "If thats the way you want to do it" and hang up. The calls from the collections agency stopped. Now, several months later, Ive got a collections agency calling me up again, and I have no choice but to pay up because I need to rent an apartment soon and I cant afford to tank my credit score. These guys are blatant con artists, if I could sue them I would. DO NOT EVER GO TO THIS HOSPITAL IF YOU HAVE THE CHOICE.

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Tawni Dawn

Went in on 9/14/16 for a seizure and had the worst experience of my life. They hardly came in and checked on me at all and I was there all day pretty much. And Im pregnant to top it off. They gave me an ultrasound and the tech couldnt find the fetus.. so they said they would have a different tech come in and they rolled the ultrasound equipment and never came back. Then the whole time I was there also, my IV was very uncomfortable and stuck wrong in my arm. I said something to 3 different nurses and.. Nothing.. Of course. I hate this hospital so much. You guys have to worse staff ever. Purcell hospital is even better than this one. You guys are even the reason of my dads death. He passed away 2/16/15. He was in the hospital for 6 days (went in on the 10th). He was hurting the whole time and you guys were giving him 5mg norcos for pain. Someone who has stage 4 cancer, 5mg of hydrocodone will not do s***! So he asked for something different and you guys administer a syringe full of morphine!! Someone who had never even had morphine in their life. You dont move someone to 5mg hydrocodone, straight to morphine. There were other options like Percocet or something. And since you gave him all that morphine, he went into cardiac arrest and died. Did you also know morphine should not be given to patients that are malnourished??! If you guys werent idiot ass doctors and nurses you would know that. Youre lucky I didnt request an autopsy (didnt know about the morphine when I told them no autopsy), or you guys would have been sued!! I have lots of other friends who have had family members that died from your poor care. Norman Regional is the WORST OF THE WORST.

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CA

Caleb Cosper

I received an appendectomy at this hospital on February 28th, 2014. Dr. Andrew Wheeler did a great job, leaving only small incisions and no noticable complications. However, my 16 hours of aftercare following the surgery was mediocre at best. I awoke at 8:30am in severe pain (my surgery had happened at 2:30am), called the nurse for my next round of pain medication, and she did not arrive until 9:00am. She initially tried to give me a pain pill, which would have taken 30 minutes to take effect. I had to ask her to return that medication and bring me an intravenous drug, which took her another 15 minutes. Dr. Wheeler did not visit my room until 3:30pm (which is understandable, as one would imagine hes a busy surgeon), when he cleared me to leave the hospital. It took my nurse two-and-a-half hours before she came to my room and said something to the effect of "Oh, Ill go get started on your paperwork!". When I complained how long we had been waiting, she suddenly found the ability to finish all the paperwork in 20 minutes. The nurse was forgetful, inattentive, self-centered, and quick to make excuses for why things werent going the right way. When I asked why I was delivered a liquid-based dinner after asking for a solid dinner, she said "Oh, the doctor was supposed to put that order in" (as if its the surgeons job to monitor what Im being fed!). I was very happy to leave when we were finally able to, and wish that I could have stayed at the Norman Healthplex for my surgery, where I received far superior care.

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Shelly Davidson

I unfortunately had no other option at the time than to use Norman Regional facilities and their completely incompetent so called Doctors. Ive had so many bad encounters, terrible professional" opinions, and dont even get me started on a total waste of my time. Thank God that after talking to several others that have had the same horrific experiences I was able to find wonderful and caring okc Doctors that actually took the time to listen and in return was I am on track and doing much better. As for a dear friend of mine that visited Norman Regional ER a couple nights ago will never be able to see hes family again. All due to the incompetent Doctors not being able to remotely find one hint of a heart attack. After the again "so called" Drs decided to release their patient, he collapsed from a heart attack and died. Just steps away from the front door of the Norman regional ER. all the while every bit of the traumatic experience was right in front of his wife and two small boys. These children will never get their father back due to Norman regional and the lack of professional and actual Doctors that can treat patients not kill them in front of their families! If anything can be said its that Norman regional should be closed or at least taken over by someone that knows how to hire individuals capable of saving lives not taking them at the age of 43. I implore everyone to think twice about entering the doors of any facility owned by Norman regional. PLEASE DO NOT USE NORMAN REGIONAL IF YOU WANT TO LIVE!

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