Med Center Therapy Aquatic and Physical Therapy

Reviews 6

RE

Renee S

Im sorry to say this, but dont waste your time or money at this facility. The energy/atmosphere is far from welcoming and the staff seems mostly to be unhappy. I was lied to and scammed into schdueling appointments during my initial assesment. When it was mentioned to me the cost was to be $130/session I expressed my concern that I needed to speak with my husband, as with any large purchase or financial commitment before setting up any appointments. I then went and did the required testing and met with one physical therapist to discuss my tendonitis of the elbow. They then brought me back into the room in which we previously discussed the financials and I was apologized to as they had "misread" my physical therapy prescription and stated that the Land Only Therapy would be $25/session and that the Aquatic Therapy was indeed the $130/session. After discussing this cost difference for a bit I felt more comfortable and booked eight (8) future sessions for the next month. I left the facility feeling a little off and confused, but decided to keep my commitment. I attended my first physical therapy session this past week. The energy of the facility still felt off when I arrived but the physical therapist I saw was friendly. As I was waiting at the checkout area the receptionist told me the cost was to be $106. I questioned this and as if routine she went and grabbed the gentleman who had apologized prior and told me about the $25/session for land therapy. He apologized once again stating that my insurance charges in quarters and he did not know this. (AS IF HE DOESNT WORK WITH INSURANCE ALL THE TIME?!?!) I knew right then I had been taken advantage of and lied to. I then asked if the $130 was multiplied by quarters as well, he stated that that was the full cost of the aquatic. He muttered a forced apology and walked away behind closed doors as tears started to stream down my face. I paid the $106 and left. It has nothing to do about the money, but how I was treated. Whatever happened to integrity and honesty? I am doing my part now to inform others to do some more research and opt for another place that works with your insurance to find pain relief for yourself or a loved one. I have since done my research and have found another physical therapy facility that is beyond amazing and the difference is night and day. I finally see hope in the relief of pain and recovery of my elbow.

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A

A Gabrielle

I was referred to Med Center Therapy by my primary care physician for chronic back pain in February 2014. Med Center Therapy called me and confirmed that they were in-network for my insurance and that based on my policy, my visits would be covered 80% and I would only be responsible for paying 20% of the cost. After continued visits of paying my quoted 20% each time, in mid April 2014, I was contacted by my insurance saying that Med Center Therapy was, in fact, OUT-of-network, and that I was responsible for paying 100% of the costs for all of my visits. When I contacted Med Center Therapy, the worker who had confirmed my in-network coverage over the phone in February was no longer working there, placing the impossible burden of proof on me. Why was I only being held responsible for 20% every visit, until some sudden change in April? Because of a HUGE mistake on the part of their staff, Med Center Therapy is now holding me responsible for thousands of dollars in medical bills that I, as a college student, cannot afford. Obviously, had I been made aware that they were OUT-of-network, I never would have gone. Either I WAS in-network the entire time (which would explain my paying only 20% each time), or each time I visited, they were aware that I was out-of-network and were NOT letting me know! On top of that, they continue to refuse responsibility and attempt to cover up their mistakes. This only proves that Med Center Therapy is a shady business that will not support its customers. Do not patronize Med Center Therapy, they WILL screw you over! There are other instances of customer and employee complaints, just Google it!

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SH

shihtzuemma

I have been at this indoor aquatic therapy in 2011, 2013, and now (2016). The therapists are definitely professional and knowledgeable that is the main reason why I keep coming back. Although I have never met the owner, I can tell the owner really cares of patients. In all 3 different occasions, each time I see the staffs using the latest technology, new equipments are being used for patient care, and the place overall is very well upkeep. The reason I give 4 stars instead of 5 stars as parking truly is an issue. The place has tremendous growth on patients volume because of positive and professional on the staffs excellent patient care skills. As a result, the parking is getting worst due to the growth of patients volume. I highly recommend this indoor aquatic therapy to people suffering from chronic back pain like me.

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BU

Burnet Oliveros

This place has given me back my life. My neurologist sent me here because my legs had become numb due to some kind off back problem. I also have severe asthma. After many months of steady work supported and guided by excellent therapists I am in as good shape as I was 5 years ago. I am very grateful and recommend Med Center Aquatic highly. Plus its fun.

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BA

Barbara Davidson

Very professional. Being in the hot salty pool is amazing. The therapists are really nice and knowledgeable.

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RU

Ruth Rodriguez

Great Staff and enjoy my time here at Med Center Therapy

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