Dr. Roger Knapp

Reviews 6

JA

Jane D

This is update from June 2016 This clinic has the WORST front staffs to work with. I have twins with lots of food allergies and week immunity. First visit, they require you to sign a consent to give them pre-authorization for credit card charges if insurance doesnt cover for any reason. So if there is any mistake between clinic and insurance you will end up paying for it on top of thousands of monthly insurance payment . The clinic will notify you after they charge you on credit card NOT get permission before you get charged. Pls read before you sign. Dont believe what they say.once you signed you are hooked to pay for their mistakes. Thank you for patient care mentality !? Who cares as long as you get money in your pocket ! Second time, Called to update their epi-pens simply. 1.The lady was in such a hurry and rushed me to get appointment hour right away 2. It took more than couple of minute she transferred my call to someone, whose attitude started with criticizing me for canceling previous appointment 3. There are policies that will make you frustrate if you try to get into your schedule other than their convenience. Needed before 8:30 am or the latest not to interrupt kids summer school and my work. First she tried to put me for sick appointment (which I didnt understand why? Its only to get epi-pen and I understand the kid needs to see a doctor once at least to get prescription but nothing to do with "sickness") I asked for 4pm which was booked already that day. So I asked her if I called her tomorrow first thing in the morning to get 4pm tomorrow. She discouraged me saying "there is no guarantee since well child appointment could be booked 4-5 days advanced, 4pm could be not available for sick child" Ok ...then I tried to make an appointment for "well child" since he is not sick just to need well checkup since we are new and get epi-pen refill. After a long conversation, now she told me "WE DONT BOOK WELL CHILD APPOINTMENT AFTER 4" So I ended up got so frustrated tried to write down her number to contact this big cooperation customer service to complain. She refused to give me her last name,saying not allowed give last name by POLOCY I m still not sure if this person is trying to make my life difficult or had "grumpy-side-up" egg for breakfast and had to take out on someone. Very unprofessional and frustrating staff to deal with. I met dr.Nicolson (?) once and he seemed to be fine but its is sad these front desk clerks are ruining this Cooks hospital name.

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A

A Private User

I love Dr. Knapp and so does my son; however, he needs to consider getting some better help for his front desk ladies. They have hassled and offended me every time Ive been in his office about an "unpaid" medical bill that my INSURANCE company is responsible for, not me! But they have always acted like I was at fault, making me feel like some sort of unpaying customer/client. I even offered to pay it on the spot one time and they wouldnt take my money and instead asked me if I had received a bill for it (which I had not). They have always been very rude and have given me a lot of grief about it, even though the people in the centralized billing office have been very kind and told me I dont owe anything. This last time I was in, one of the desk ladies told me that if she were me, she wouldnt want something like this "hanging over her head." HOW RUDE!! Dr. Knapp, PLEASE get some new help! Somebody nice, that actually has some "people skills"; you and your clients deserve much better!

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OC

Octo kuid

Extremely disappointed with services. Been going here taking 3 kids to see them. Wanted me to wait a month just to get a shot for school. My wife ended up getting them an appointment set up for 8/19/16. We thought all was well. Not the case. show up for appointment 2 hours later the doctor leaves for the day because he doesnt want to wait on paper work that should have been explained to us before we came in for the visit "With the 5 phone calls before the appointment". Not very kind or helpful. We also have read some of the other reviews for the office after this experience and it makes a lot of things much brighter about this office. We will be finding a new Dr. for our children. and will make sure that what we had to go through just to be sent home the day of the appointment doesnt happen to other parents and their children. After seeing a doctor for 2 years you would think that the office would have just a little compassion for its patients.

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RA

Rafiq Hirji

If you are looking for how a doctor’s office should be and how a doctor should act, this is the place. We have 2 children that see Dr Knapp, and anytime we need to make an emergency appointment, they are always accommodating and find a way to get us in the same day. The ladies in the front are warm, pleasant and show caring towards my kids. However, the most important piece is the Doctor and he is amazing. Not only does make you feel his warm and care for the kids, but every appointment he will take time to talk to you and tell you what you should see, expect and teach at this point in your child’s life. He goofs with the kids and still has that old school mom-and-pop type feeling to his approach with patients and parents. He is well informed and trust-worthy. He is old school and delivers the way doctors are supposed to deliver to their patients. I recommend him and Cooks children’s to anyone looking for great healthcare for their kids.

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A

A Private User

My two boys have been seeing Dr. Knapp for over 11 years. I can tell you I have called the front office staff and nurses regularly for appointments over this 11 years. My boys have asthma, have had ear infections, ear tubes, allergies, fractured arms, etc. They have always been awesome. I never have to wait for an appointment, never have to wait long to talk with the nurse and there is little turnover in the staff...which tells you its a good place to work. They have always been extremely caring and very nice. Couldnt ask for a better experience. I highly recommend Dr. Knapp and his front office staff and nurses are fabulous. Not sure what the lady below experienced, but maybe she needs to make a call to her insurance company. They are the ones causing the issue. As we all know...if insurance doesnt pay...its ultimately our responsibility. Pay the bill at central billing and move on.

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A

A Private User

We have been seeing Dr. Knapp for over 6 years. He and his staff are amazing! When one of my twins was terribly sick with a stomach bug that led to dehydration, every person in that office knew her name and asked about her well-being every time we visited for the next year! Dr. Knapp has a gentle, funny disposition which puts children at ease, and he is very knowledgeable about childrens health, not only from his experience as a doctor, but from his constant research and reading on all of the latest findings on health issues facing children. We have felt warmly welcomed by the front desk every time we have visited, and they are efficient and helpful when dealing with any issues, especially with insurance. We have been so pleased and sent many new patients his way!

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