Redwood Health Center - University of Utah Health Care

Reviews 5

K.

K. H.

I do NOT recommend this clinic (or any other UofU Health Care Clinics, by default). Wish I could give Zero stars... Yes, I received the care I needed, but they are dishonest and cheat their patients. I recently saw a doctor for a very simple matter. I asked for an estimate of what it would cost, because I dont have insurance. They refused point blank to even give a ballpark guess. All they would say is "You have to pay $50 up front". In retrospect, I should have driven across town to Instacare at that point. But it was getting late, and I was in pain, so I stayed. BIG MISTAKE. Once I had seen the doctor, I returned to the front desk and asked the girls there if they could now give me an estimate. They opened my account, looked up all the codes for what I had received, and gave me an estimate (which already sounded pricey). But of course, I had already seen the doctor so I had no choice anymore. Within the week, I received a bill which matched the estimate I had received pretty well. But when I logged in to pay it a few days later, I suddenly had a MUCH higher bill to pay! I immediately called billing and was told that the extra charges were for my lab tests, and the original invoice had only been the fee for seeing the doctor! She said that they regularly send out the bills separately, which is where the confusion came in. And when I asked her why it was so much higher than the estimate, she told me the girls shouldnt have given me an estimate in the first place, and that there was no way they could even come close to guessing what I would be charged. THEY HAD THE CODES AND A LIST OF WHAT EACH SERVICE COST RIGHT IN FRONT OF THEM!!!!! I ABSOLUTELY SHOULD HAVE BEEN ABLE TO TRUST THEIR ESTIMATE!!!!! My ailment was minor, routine, and had no complications! I understand it costs more to go to after hour clinics rather than to primary care physicians, but these people clearly dont give a damn about the patients except as a means to line their own bank accounts. IF YOU NEED HELP, YOU SHOULD ABSOLUTELY FIND ANOTHER PLACE!!!!! YOU WILL GET SCREWED BIG TIME IF YOU GO TO A UNIVERSITY OF UTAH HEALTH CARE CLINIC!!!

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Erik Kruse

WARNING: THIS CLINIC LOCKS ITS DOORS BEFORE CLOSING TIME! I was originally going to rate this clinic 5 stars, but they just lost two for what happened tonight. My original visit was for a laceration, which was handled compassionately and professionally by the staff here. I was truly impressed with the level of care and the calmness of their manner. I left feeling that this was the best place I could have come, besides an emergency room - which usually costs many times more. Because my wound has not sealed up, I called tonight for advice. It was difficult to reach a person when I attempted to call - and this cost me about 10 extra minutes. Once I did reach a person, I was transferred to a nurse, who put me on hold to consult with someone else and then was asked if I could make it to the clinic before 9pm - their closing time. I said that I could, and would hurry to the location. Along the way, I watched my clock, my watch, and the clocks on nearby business signs close to the clinic. I arrived and walked up to the entrance to the clinic at 8:58pm to find the doors locked, despite there being three people at reception and another two nurses near the front desk. It was clear that I was waiting at the entrance, but was somehow not noticed. It is very frustrating to be asked to come in before closing, only to find that the person I spoke with failed to relay that I was coming in - and to be ignored at the entrance BEFORE closing time. Sadly, I have to take 2 full stars away from an Urgent Care clinic which CLOSES EARLIER THAN POSTED. The point of Urgent Care is to be seen during their posted hours. In this respect, they have utterly failed. Its disappointing that a clinic which seems to have great people does not stay open for the full extent of their posted hours. I would NOT recommend this clinic to anyone in the future, unless they are able to resolve the issues surrounding their closing times.

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Terri Edstrom

The only reason I gave 2 stars is because Anna (the Medical Assistant) was terrific. The rest of the process was so frustrating! I called to make an appointment and they kept me on the phone for 20 minutes gathering information. The worker had no idea who Workers Compensation Fund of Utah is, told me that wasnt insurance, and told me she would leave that part blank because I "wouldnt tell" her my insurance. Then I called to reschedule the appointment and had to tell the new worker all of the exact information. Then they called me the week of my appointment and asked me the exact information. Then I came in and had to fill out paperwork with the exact information. When I asked what the point was of all the phone calls, I was told that they dont have a system that can print out that information. WHAT?! Every other clinic I have been to can print out the information theyve gathered and have you review for accuracy. Then I saw an an intern (for only a few minutes) who told me that he didnt think my injury was from work, even though it happened at work (with witnesses) and I do no other activity in my personal life that could cause it. The doctor was a little better, but he was basing his review on what hed been told by the intern. This isnt a place I would recommend for ease of service!

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Yesenia Arana

I know its probably very common to hear this, but here I go. This has got to be the very first review Ive ever done. Ive been to this clinic for regular check ups and most recently the service has gone down so bad. About 4 months ago I came in to see the doctor because I was getting so dizzy. I had not gotten my menestral cycle so naturally figured I was expecting. After taking numerous test and all negative I came in. Saw the doctor and all and was diagnosed with vertigo. Yea that was wrong. I am pregnant. So now Im here waiting in Urgent Care 6 months pregnant, I was told after calling in the clinic to come in asap. So Im here, I arrive and Im told its an hour wait. Okay fine I get it, there are many people who are ill and I am not the only person on he planet, so I wait patiently. Now 3 hrs later and Im still here waiting!! This is ridiculous! I myself work at a doctors office and we do not accept our patients to even wait for over 3 mins. 20 minutes is borderline for our employees. Now imagine waiting a whole 3 hrs plus! If I was dying Id be dead now. At this point I feel like I need to charge this clinic for my time. They have no sense of urgency what so ever! I truly hope this review gets so someone who is able to cause some change. But over all my real rating is a ZERO!!

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Natalie Millis

I like urgent care over normal ERs for time and cost savings. Namely, urgent care-style treatment generally does a better job of telling you what your bill will be upfront, unlike an ER which will gleefully rack up 10,000$ of debt in an hour. I was expecting this kind of transparency from your center and was extremely disappointed when the final amount deviated SIGNIFICANTLY (by an order of magnitude) from the previously-discussed out-of-pocket and lab costs I was quoted by staff. Folks, this is an ER for less urgent needs, not an urgent care. Expect the same fun ER-style random bills from lab tests, doctors, etc for months afterwords. The physicians and staff were fine, but I waited as long as I would have in a regular ER and was charged almost as much. An impressive attempt at re-branding, U of U. A+ to your business people for the idea! More market share! Too bad you failed amazingly to deliver the actual benefits that are supposed to come with urgent care. Fellow Utahns, next time you have a fever or UTI, go to guardian care or another doc-in-the-box where they will actually be upfront about the costs and your wait time will generally NOT be 3 hours on a non-busy evening. This slow-moving dinosaur of an organization deserves to go extinct.

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