LensCrafters

4822 Valley View Blvd NW C, Roanoke, VA 24012, USA

Category:	Eye Care Center
Address:	4822 Valley View Blvd NW C, Roanoke, VA 24012, USA
Phone:	+1 540-563-8278
Site:	local.lenscrafters.com
Rating:	4.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 6

Reviews 11

Lin McCraw

NOT GOOD. I broke my glasses under warranty. Left them at the Valley View Store over a month ago. Only one call to notify me that they were not back but I could call and check any time. So I called AGAIN-was told Oh, theyve been back since June 26th-today is JULY 29th. I asked what time they close as I work late. I was told 9pm. I left work early and got to LensCrafters at 8:52 pm. The lights were on and an employee standing there but the door was locked. This is not just an inconvenience, Im nearly blind and have been using a very old prescription and have had some pretty nasty vision headaches without the newest prescription. How come they can lock the door yet have no time to call me and let me know my glasses were ready for pick-up? Just another example of a "big business" that has lost its original message and goal: the trust & satisfaction of its customers. I guess my > $500.00 cash transaction meant very little. Lesson Learned: LensCrafters will not have to worry after I pick my glasses up whether I satisfied again. Ill take my $500.00 & go elsewhere.

Rodney P

When I speak to an optician, I would expect them to have a proper knowledge of optics. Not at this place. If youre looking for good quality progressive lenses, they do not offer them. Their selection is limited to a couple of Essilor products and their own house brand. I cannot get Kodak Digital Free Form lenses, Seiko lenses, Shamir lenses, etc. So, I got a quote anyway and then compared it to other optical shops in the area, $400 or more higher. A ripoff. That you so much! RP, PhD (yes I know what Im talking about).

Greg IN ROANOKE

My girlfriend came looking for some glasses. A guy salesman named Lindsay, or Lindsey, however you spell it, greeted my girlfriend but he had more on his mind than selling her glasses. He was kind of creepy, also disrespectful. When I showed up, he called me *buddy and *bud every other word, as an attempt to seem better than me. Weird guy and rude sales people... The lindsay guy I am pretty sure his full name is Lindsay Blankenship... anyway, He was a guy named Lindsay

Tom Kraemer

The service I received here was terrible. The salesperson I spoke with was short, snotty, and didnt seem to want to be bothered answering with answering my questions. Simply put, she wanted to take my money and get me out of the door as quickly as possible. Ill never consider doing business here again. Do yourself a favor and drive across the street to Pearle Vision. They provided me with outstanding service.

Staci Bryant

Nice people, I love the way the machine reads your face to measure it to make sure they have your bifocals or trifocals right in the glasses. Of course as I have trifocals they do have to order my glasses. I knew they could not make them on site. But I did expect it that.

HAYWOOD WAID

Great customer service.a disappointment as far as the Oakley Sunglasses are concerned if ur prescription is single lens ur ok .The eyeglass tech took care of it asap

Joseph Bee

Excellent service and caring attitude with myself, my wife and especially my 94 year old mother! Have been using their services for at about 10 years.

innovative property Services

Loved it here. Had my vision checked and got my frames and lenses here. Took about 30 min and my glasses was ready. Great place to go!!

Ehsan Dadvar

Good deals! I got my first pair of prescribed eyewear here and have been satisfied so far.

Joe Bassett

Great place. Fast, friendly and professional service.

Carl Hall

Never have had a problem there always had great service