|Address:||2215 S Voss Rd, Houston, TX 77057, USA|
My first experience here was very good as they were open early and were able to treat my fur children. I sat with a vet who was passionate and knowledgeable, noticed some displeasure in the rest of the staff but gave it little mind until I brought my pets in for boarding and a follow up. From here I noticed the disconnect between the staff as I was assured that my pets would likely not need anesthesia but a heads up anyway on the cost. I was aware of the cost for the office visit and to board them overnight. When going in the back room to sit with the vet, I noticed the tech who came to get their stats was not gentle or seem to care for the animals discomfort or well being, which I had become accustomed to from the previous 4 vet clinics frequented in the past. Noticing my vets loss of excitement I asked about the quality of the clinic only to receive a generic answer with the face a person would make when telling them they great in a lime green and hot pink dress thats 2 sizes 2 small. To top it off, when returning to pick up my pets I was surprised with a bill more than double what I had expected to pay, from services I had not agreed upon and was told were probably not necessary. To add to that I was greeted by a cheerful staff member who in singing and bringing out my pets paid no attention to the flailing of the carriers which added to their emotional stress. Overall, I am looking to make the experience easier on my pet to avoid fighting with them to get there in the first place. I am willing to invest in their well being, care and love. So I dont think that transparency and compassion are something to much to ask for from a facility that specializes in animal care. I recommend looking around some more before making this your first option
Hello, We took our kitty to the vet as an emergency due to a urine track blockage. He had to stay for 3 days. When we picked him up, the staff was not customer friendly. It seems they were more interested in their personal stuff then the customers. The doctor Rani A. Kamal which apparently is new to the pet clinic is VERY UNPROFESSIONAL and has no manners at all. I cannot understand why they hired her. She did not explain ANYTHING to us even if we asked many times, talks over you and pretty much does not give a care for clients or pets, plus she has an attitude. Our poor kitty had side effects on a bad procedure so we had to call again and ask for answers which we never had. Also, they did some other tests to our kitty without our authorization and gave him stronger medicine he did not need and now the kitty is traumatized and us with him too. And of course they tried to charge us double the amount without our confirmation giving us stupid examples like dealers do the same yeah but dealers call you to ask customer if they want to move forward or not. If you love your pet, i highly recommend NOT TO GO to this clinic especially in the care of "doctor Kamal" she should not be a vet at all. Thank you.
The women that work up front are pathetic. Very unprofessional. Rude. Stupid. They murdered my neighbors dog two and 1/2 weeks ago. They told my neighbor her dog had cancer. After surgery, (removal of the spleen) and some other stuff, turns out that the dog did NOT have cancer. They performed surgery on an assumption. Disgusting!!!!! They killed, (murdered) the dog. When they called and asked about cremation or burial, they also asked if my neighbor wanted a paw print. Of course the answer was yes. Well, guess what they didnt do before cremation?!?!? NO PAW PRINT!!!!! Do not under any circumstances do business with Voss Road Animal Clinic if you love and care for your pet. You will be sorry and so will your pet. From the minute you walk in that place, its a zoo. None of the women behind the counter have a brain or IQ over 60. The most unprofessional vet clinic in Houston by far.
Do not recommend giving the pet to the hotel and clinic the staff does not respond to requests, says one does completely differently, be sure to check the account because they can include a service you did not ask for, our dog stank of urine while we had a bath in the account that we did not order since my own dog after such establishments, asked to use our collar for a walk in the end, they did on their own what the dog is still coughing from a throat hammer, they gave toys that the dog felt calmly as a result they lost both the collar and the toys were later found, but they did not even get toys from the pouch, the dog was torn to the skin. ready to make double vaccines just to make money! We just do not leave it and will write about checking this clinic!Take care your pets!
William Miles Self
I have witnessed two Euthanasia sessions in the past and thought to myself...how automated and uncaring this is. I was blown away with the way my 12 year friend was treated. And, by his whole staff! I came in crying and holding my pet (Salvador). Then a staff member escorted my wife, me and Salvador to a private room with a bed (to be certain Sal was comfortable) and made me feel as though I was letting a family member go. Dr. Ben Tharp was so empathetic and very gentle with him. I have never seen or experienced that before and would highly recommend my AGGIE friend Dr. Ben Tharp.
A Private User
Dr. Hayes helped me through the toughest decision Ive ever had to make, putting my baby Coki to sleep. His gentle words and honesty gave me the strength needed to make such a heart wrenching decision. I took my dog to a specialist at Gulf Coast Animal Specialists that only cared about making money and did not tell me that my dogs cancer was so advanced that nothing would save him. Dr Hayes was honest and cared about my dogs well being as well as my peace of mind. He was so generous that he didnt even charge me for putting my dog to sleep. Thank you Dr Hayes and may God bless you.
I have been going to Voss Road Animal Clinic for 22 years. When I moved out to other areas of Houston I tried out different veterinarians--and while they were good, they were not great. Dr. Tharp is fantastic and has done a great job on all of the animals I have taken to him, including the strays. As for the front desk, they are all good, but BJ is outstanding. She has been there for as long as I can remember, and she cares as much about the animals as you do. She has even helped me adopt out a stray or two.
Great team of vets here -- they are extremely knowledgable and patient, spend lots of time with our pups. Weve also boarded our dogs here several times and they take great care of them. One of our dogs was badly injured in a dog fight -- she was initially treated at an emergency clinic late at night (Vergi -- which did an amazing job on her surgery and acute treatment), but Voss Road took over her care after that and she had a great recovery thanks to them. Love this vet.