Palmetto Vision Care

Reviews 6

SA

Sarah Price

On 6/30/2016 my autistic step-son and his mother went into this facility. They provided the front desk clerk my Insurance information. The front desk clerk was confused, and then asked for the medical insurance card. This was where they decided to file the visit. Under the discount program associated with my medical plan. The vision insurance originally provided was a federal plan that would have paid 100% of the exam and all but $70 for the glasses chosen, since they did not show the free "exclusive frames" collection supported by my insurance. Once all was said and done my step-sons mother paid over $347 dollars for glasses. She called me because of it. I then called the facility to explain they billed the wrong Insurance. They refused to believe that I knew what I was talking about. They kept going on and on about billing Eye med and what my benefits were. I tried to be calm, I tried to explain the misunderstanding, but they basically treated me as if I was crazy and incompetent. This was on the day they could have changed things. On Friday, I was directed to Amelia. She was just as belligerent as Amanda at the front desk. It took me a while to convince her to call the toll free number on the back of my insurance card to confirm. She stated she would and would call me back by the end of the day. No call. I waited over the holiday and called on the 5th again. A note was taken and I was told Amelia would call me by the end of the day. No call. I finally get a hold of Amelia today. She just states she called my insurance company and they are waiting for my call. I collect the info and call my insurance company. My Insurance Company confirms my benefits, then tries to call the facility to work out a solution. The facility states its a final sale they wont budge. My Insurance Company tries again. Nothing. So My Insurance Company will reimburse ME for the facilitys mistake. If they had been pleasant and offered to call the number and info I gave them the first day, we could have had this sorted out quick. They could have called me back like they stated they would and some of this could have been resolved. I do not appreciate being treated like an ignorant person over the phone. I do not like the fact that my step-sons mother was taken advantage of. Corrections to the process could be that if you are unsure with which insurance, then you ask for the number of the policy holder to confirm. There are many that carry full insurance and an additional "discount" program. Discounts are not first line primary insurance. When in doubt, make a phone call. That is good customer service. Personally I am appalled that with the level of service, your staff keeps you in business.

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Ashley Maggio

Initially had a good experience here, but the next few times I went were not that pleasant. Firstly, they are not transparent about pricing and helping you figure out exactly how much you would pay. It was just assumed you would do all these tests with no acknowledgment if its included in your insurance or how much it would be. The only part that was kind of helpful was when Amelia went over how much lenses and frames would be -- she broke it down in front of me on her computer. I made an appointment to get an eye exam and to get glasses -- and I ended up having to come back again just to get glasses, because they scheduled my appointment when there was no employee who could help with glasses....even though I specifically asked about getting frames and glasses. They just made my life even more difficult after I already had taken off work. As well, I went to pick up glasses that were paid for and the doors were locked 10 minutes before they closed, the place abandoned -- I toke off from work just so I could pick them up before they closed. So that left me upset and frustrated. Thus I am asking them to remove me from their patient list and to no longer contact me.

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Josh Blue

I would like to take the time to express my experience at Palmetto Vision Care. I did get my prescription from a different doctor. But I made all of my purchases at Palmetto Vision Care. Amelia took the time to educate me on my prescription, help me pick out the proper frame. Also took the time to figure out what type of lifestyle that I lead. Not knowing at first where the conversation was going. But after Amelia and I started to talk she was able to understand my lifestyle and what I do pertaining to work and my hobbies. Totally stoked with my purchase of my glasses. Also I had a contact prescription and was going to fill that with one 800 Contacts. With the one stop shop I was able to get my glasses,contacts 20% discount on a pair sunglasses by ordering a year supply of contacts. Come tomorrow I will be calling my doctors office and transferring my records over to Dr. Morabito. And one fell swoop I was out the door with everything that I need it. Was refreshing to go into a place of business and have an employee speak so highly of their boss and their office.

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Arik Rom

Customer service is lacking in empathy & concern. I provided insurance information the day before a scheduled appointment as requested by their admin. The following day I arrive and they tell me that they are unable to contact my Insurance Company at that time, so I will have to pay the full price. I asked them, why couldnt they have told me the day before or at least earlier that morning before I arrived for a 2PM appointment. All she could tell me was "that is how it is" I work in customer service as well, There are always going to be things that happen that are beyond our control and people can make mistakes. It was the genuine lack of concern and "not my problem" air of indifference that made me walk away. I would have been flexible & understanding if I had received service that was understanding & flexible as well. I will update this review if by some chance this company does something to address this issue.

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BJ

BJW BABS

Worst experience I have ever had at any doctors office! The doctor and staff were rude and extremely unprofessional. They need to take some courses on customer service or have a consultant come in to teach them how to take care of customers correctly! You cant just fire some of the staff to make this office better, it starts from the top and goes on down! Beware! You have to pay 100% upfront at the 1st appointment for your exam and your eye glasses and you find out after the fact they have no warranties, no guarantees on their shoddy work! Its not like I have serious eye issues! They were over priced, compared to other eye places,they charge over $900. I was also diagnosed with an eye problem and the doctor never told me! I couldnt even see out of the glasses they made! I was told Too Bad ! You dont get your money back! I should have read some of the YELP reviews first! Big mistake!

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Noah Smith

I have had a horrible experience with Dr. Morabito and his team. To begin with, Amanda at the front desk is one of the least pleasant people I have ever had to talk to on the phone or in person. She is rude, hangs up on you, and cant seem to ever even force a smile. She makes it clear that the whole experience is not going to go well. Dr. Morabito charged me for things I did not know would be charged (over $100 worth of charges that were not explained until after their completion), and ended up giving me the WRONG prescription. When this prescription was filled, it was a NIGHTMARE having to go back and get it corrected. It cost me over $300 to fix their mistake, and I had to pay AGAIN for a contact refitting. I definitely do not recommend this place. Go somewhere else where you can have a pleasant experience, and get what you actually need done!

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