Highlands Dentistry

Reviews 5

SH

Shon Smyth

My last dentist said I needed over $4000 worth of work, so I sought another opinion. I called on Friday for a regular cleaning. A friendly front office staff member made the reservation and took some info from me. I went to their website and filled out online forms (four forms). I was able to get an appointment the next day (a Saturday). I appreciated that this office is open every Saturday. I arrived to a very clean office with wonderful art glass appointments and signage. They have a really neat alcove play area for little kids (older than say 8 might not appreciate) with gum-ball like machines that dispense small toys (using a token from staff). Very nice. After check-in I was taken back right away. The office environment is warm with earthy tones. My one surprise is the open floor plan. I rated the office environment a B only for this reason because I prefer more privacy when discussing medical matters. I felt like the patient in the next chair was just sitting there listening to my chat with the hygienist. I had x-rays, a cleaning, and dental exam by doctor Besharati. This office has all the latest tech. I really appreciated the newer ultrasonic cleaner which is less loud and more precise (I cant stand that device!). I also had a mouth cancer screening with a strange blue light scope gadget that put out a surprising amount of heat (not uncomfortable at all). My hygienist Kate was an as-needed employee. They need to hire Kate full time. She was wonderful. The front office staff was knowledgeable about insurance billing, and we talked at some length about yearly maximums and such. They were familiar with all the ins and outs. I made another appointment and left. All and all, a warm relaxed environment with welcoming staff and quality care. I definitely recommend Highlands Dentistry. Side Note: I didnt need any of the work the previous dentist thought was imperative.

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Bella Li

Late October 2014, I decided to start my ortho treatment with Dr. Ray Besharati at Highlands Dentistry, Issaquah, WA because he promised at my first ortho consultation that with his ortho treatment, I will be able to have the vertically straight teeth I’ve always wanted. He kept promising me along the treatment that there can always be refinement of treatment plan in order to achieve results. He kept ensuring me that my anticipated result can be achieved with him. My last visit to this office was in February 2015, I brought up my anticipated treatment result again since I noticed very little change with my teeth. Dr. Ray Besharati told me a completely different story than what he has been telling me. At the visit, he said that he was not able to achieve my anticipated treatment result no matter with or without refinement treatment plan. I was very disappointed and decided to end treatment with him, and transfer to another orthodontist. At that time, I was half way through my treatment, and I was charged over 80% of the total cost. I got to know through the insurance company that they file a claim to my insurance company to bill the Full treatment period, half of which services they have never provided. I’ve talked with the office multiple times, and they were not willing to give me any refund. Dr. Ray Besharati’s office not only gave me false information in order to get me into a treatment with him, but also charged me for the services that they have never provided without being willing to offer any compensation. I ended up paying over $4,000 for no result. Dr. Ray Besharati might be a good dentist, but he is not capable of doing ortho treatment. He oversold himself, and let the patient pay for the price.

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A

A Private User

From living in a small town to moving in the greater Seattle area we have chosen Issaquah Highland Dentistry for our family dental care. The environment is welcoming and uplifting and everyone on staff is so personable. My four year old daughter had multiple appointments and I would have not wanted her to go anywhere else! Appointments are made with ease and as you leave there is always a fun gift for your kids. A no pressure environment and no unnecessary dental procedures, they are really there to help and provide the best necessary oral care. Very kid friendly and adult friendly! With a play area and treasure box kids love it! As for adults, having weekend dental appointments is great! As a mom, I am comfortable bringing my child with me if I have an appointment because they accommodate and plug in a fun movie for the child to watch. If the child is restless they do a great job of interacting and helping you get through your appointment. If there is too much fuss with your children or as your child is going through their procedure, they are totally okay with rescheduling and make you feel no guilt. I can go on and on because Ive experienced nothing but greatness from both Doctors and the staff! Thank you so much for doing so much in happy spirits! Melissa Harris

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A Private User

We have been going to Highlands Dentistry for approximately six months after a family friend highly recommended the office. Our only regret is that we didnt go here sooner! Our children, ages three and seven, absolutely ADORE Dr. Shadi! She is very kind, patient, genuine, and loving. From the first time you meet her, you know she loves working with and being around children and children naturally gravitate to her. Both she and her staff have a gentle, warm demeanor when working with kids and do a phenomenal job of making sure theyre comfortable and also educate them in a way that makes sense to them in a kind, helpful manner. I see Dr. Ray and he is wonderful as well! Both dentists care about their patients and want whats best for them. On a side note, when I have an appointment to see Dr. Ray, I cant tell my kids because they will want to know why they dont have a dental appointment with Dr. Shadi! To me, that speaks volumes about how wonderful they are! Who can honestly say they know a kid who gets upset over not having to go see the dentist? Well, except for the kids who go to Highlands Dentistry, I am confident they run, not walk to their appointments there, both dentists are THAT wonderful :)

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A Private User

For a childrens dentist, they werent very good with my child. Like most children, my daughter is scared of dentists. In my opinion, Dr. Araghi doesnt have the best bedside manner and didnt do a very good job at calming her down. In fact, to me, she seemed pretty nervous herself. To her credit, she allowed Grandma to sit in the chair with her and at least the basic cleaning was completed. Dr. Araghi gave us an estimate with a lot of additional work that needed to be done. She outright refused to perform any of the work unless they brought in an external anesthesiologist (so much for the pleasant painless treatment offered). Had to take her to another dentist to take care of any needed work. My daughter had a much better experience from this dentist who made her feel comfortable. Additionally, it is very curious as to why Dr. Araghi had a large list of work that needed to be done, whereas the other dentist said she only needed one extraction. The final bill with this other dentist was close to $1000 less than the estimate given by Dr. Araghi. Buyer beware; make sure to get a second opinion on work that needs to be done, just in case. ***All of the above is my personal opinion and your experience my vary.

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