|Address:||3606 Main St #103, Vancouver, WA 98663, USA|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed Closed|
I am an NP, and actively work in the medical field. I value my patients satisfaction and well being, time and money. That being said, I recognize that, working in the medical field and valuing these things, I have higher expectations of others that do as well, but this clinic would not have met the lowest of standards on the worst day. At my first visit, I explained that I was pregnant and did not want to undergo any X-rays (at the recommendation of my OB). They agreed. 2 crowns and 1 filling were recommended at that visit, one of the crowns being of a more urgent nature. I scheduled this right away at their recommendation. My insurance information was provided to the clinic, and I was told that it was verified and that there would be no out of pocket costs for me to have the care that was recommended. When I returned for my crown 2 weeks later, it was apparent that this small, private practice had no idea who I was (which was discouraging as this is why I seek out smaller practices). I had taken the day off of work to be there for the crown. They were completely shocked and surprised to learn that I was pregnant, and said I had no choice but to have X-rays, as the insurance would not pay for my crown unless they had images of the root tips...would have been nice to have been made aware of this before I requested the day off and was in the chair. So, I had X-rays... As I am there for my crown, the air and water equip. would not work, so they got me up, bite blocks, dam, numb and made me march across the clinic to another room where the equipment was actually working (this instilled a lot of confidence). After completing my crown, I was informed that in fact, nobody had actually ever checked my benefits, despite what I had been told, and my primary insurance did not cover major procedures like a crown for another 4 months, so there would be out of pocket cost. Again, it would have been nice to know this ahead of having the procedure and having no choices. As it turned out, the out of pocket cost was not significant, and the office agreed to write off the few measly dollars. It has been approximately 4 weeks since my crown, and I continue to have pain and sensitivity in the tooth, and am not sure if a root canal should have been done to begin with, or the crown I had done was just not done well, but suffice it to say I have no confidence in the staff or dentist in this office. I had no issues or pain in this tooth whatsoever before Dr. Harrell performed work on it. My husband established in this office at the same time that I did. He was also told he needed major work to several teeth as well. Insurance information was provided, and again we were told that benefits were checked, and there would be no out of pocket costs. Well, as it turned out, nobody actually checked this either. He did not have dual coverage as we thought. So, a crown and root canal later, they were really sorry, but there was going to be out of pocket costs. To make matters worse, and really give me pause about the ethics of this practice, each time we spoke with them, the price we were going to owe kept increasing. In the end, we were told several hundred dollars would be owed to finish my husbands crown, which was only halfway done and very painful (again no symptoms or pain in the tooth prior to all this work was done). When I asked that they work with me, as they told us benefits were verified and provided us with an estimate that was grossly different from what they were now quoting us, they said verifying benefits was not their job. Apparently they werent as willing to work with us on this claim, as there was much more money to be made here than the few dollars they agreed to write off of my claim. I believe this office to be completely inept and unethical. If they dont feel it is their job to check your benefits prior to providing you with an estimate, then perhaps they should disclose that. And, the care is sub-par to say the least.
A Private User
As a former employee of Dr. Harrell I can honestly attest to the quality of care & level of integrity provided to each patient . Having worked in the dental field for over 10 years I have witnessed first hand both excellent & subpar dental work. Ive seen how scary & frustrating it can be for a new patient to have dental needs that exceed their pocketbooks. I know how hard it is to walk throught the door, hoping that you will be treated kindly & with respect. Although I am now a full time stay at home mom, I still drive from Portland to Vancouver to receive care at Dr. Harrells office. I have sent several of my immediate family members to them for care. I do all of this because I know that every day they are working hard to provide quality care in a supportive environment.
As well as being a patient of Dr. harrell I am also a dental Lab techinition, I do not work for Dr. harrell But I have made crowns for my own mouth that Dr. Harrell has preped and placed, and I will not have anyone else prep one of my teeth for a major restoration. I have worked for HMO dentist and other privet Dentist and see first hand the shoddy work some dentist can do. for I have had dentist in my life with a great chair side demenor but were all thumbs and just could not cut a good margin if there life depended on it. also I have had dentist who were technicaly perfect, but did not care in the least how much they hurt you. Dr.Harrell is the first dentist I have found to be techinicaly gifted and knew how do do it without making you hate the experiance
I choose Dr. Harrell for insurance purposes and mainly based on the positive reviews I found on Google. Im receiving excellent care after not having seen a dentist in just over a year due to relocation. He and his staff are extremely through, friendly, and very knowledgeable. His reception is right on with insurance coverage estimates and questions. I highly recommend Dr. Clinton Harrell in Vancouver. Office is very easy to reach right off of I-5. He just called me personally to check up after he redid two fillings for me yesterday. Ive NEVER had a dentist to that before. Im very impressed with his care and skill and follow-up. – Teresa
I have been a patient of Dr. Harrell since he opened his office in Vancouver. Having been raised by a father who was a dentist, I have fairly high standards for my dental dental care. I have never received anything but totally professional care at this office. From the front desk to the hygienists and Dr. Harrell, I have always been treated respectfully and any treatment that I have had to have has been excellent. Dr. Harrell is friendly and is a great example of integrity. I appreciate the treatment that my family and I get at his office. I highly recommend his office to anyone looking for a dentist in Vancouver!
Dr. Harell and his staff provide exceptional dental service! In the past I have tried to stay true to one dentist, but have found it difficult to find that one dentist office that my whole family is happy with. We have now been with Dr. Harell and his staff for for over a few years now and I dont plan on leaving! Dr. Harell is very gentle and so is his staff. My kids have had some major dental and you would think that they would be scared to go back.... but they are very enthusiastic when its time for their regular cleaning! I would highly reccomend Dr. Harell for you family dental needs!