Froedtert Hospital

Reviews 3

TI

Tina Marie

My visit was with an eye doctor named Dr Simons. He walked backwards down the hallway and into the exam room with me following him. My immediate thought was how much I hated seeing my medical eye doctor performing circus tricks. It took him 3 minutes to perform the entire exam. He then stated the prescription for my eyeglasses is upfront. I literally said to him, wait Im here because Im having significant vision changes. I began to question him on my symptoms. I have an autoimmune disorder. I have dry eyes and my eyesight has gradually worsened. I persisted in my questions. He could answer only one question. That was no, I dont have cataracts. Funny thing, that wasnt one of my questions. I had researched about my disorder and about dry eyes. So I knew there could be long term effects from having dry eyes. He told me there wasnt. He actually pretended he didnt hear two of my questions. Im assuming he didnt have the answers to those questions or he simply did not care. I realized the circus tricks were a diversion. A poor attempt to distract me from recognizing his lack of knowledge and his lack of care. I have had to make an appointment with yet another opthalmologist. This visit was a waste of time and money. This type of doctor causes patients further harm and eats up thousands of dollars in wasted insurance payments. If you need only a prescription for eyeglasses or need to be diagnosed with cataracts then this clown is a perfect choice. PS the technician actually administered the vision testing that led to the prescription. His sole purpose was to explain I did not have cataracts. Well done. I am overly frustrated in dealing with the appointment scheduling staff. I normally receive my medical treatment by doctors affiliated with Aurora Medical Centers. Due to a very unique disorder, I have had to use a doctor with Froedtert. It took multiple phone calls to make the actual appointment. First call to scheduling at Froedtert - I am told there is an issue with my insurance and they refuse to schedule the appointment. I call the insurance company, they can find no problem. Second call to scheduling at Froedtert - I explain the previous call about my insurance. I am told there never was an issue with my insurance company and she can find no reason that I was told there was a problem. But she refuses to make an appointment without a diagnosis code. I call my referring physician and acquire a diagnosis code. Third call to Scheduling at Froedtert - I explain my previous call about the need for a diagnosis code. I am told I did not need the diagnosis code. I only need to give the name of my disorder. And finally I have an appointment. I would also like to add that every call I made to scheduling at Froedtert I was required to recite address, phone, date of birth and confirm my insurance. Normally I have no issue with this requirement but I had a problem with three times in one day. Now I have been referred to see two other specialty departments at Froedtert. I need sunshine, love and a free day in order to call these people again. If I had any other option available to me, other than Froedtert, I would totally use it.

MA

Marja Pianka

I have been a patient, or customer if you will since it is a business, of Froedtert Hospital since 1998. As with all things, especially with your own health, you have to be proactive and extremely informed about your illness. That being said, just because your doctor has a M.D. behind their name does not make them "God", if you at any time have questions or do not understand what a doctor or nurse are telling you, or what they are going to do to you, then before you allow them to, question it, ask what, where, why, it is your right as a patient/customer! Most of my experiences with Froedtert Hospital have been pleasant, I have Crohns Disease, so over the years I have had the pleasure of being hospitalized there. Please note that when I have had a problem and called "Patient Relations" I have found them to be totally useless! The reason being is that they work for Froedtert Hospital and not the "Patients"! I went so far as to try to resolve my problem by speaking directly with the C.E.O. of Froedtert Hospital, because at every other level below her I was getting unsatisfactory answers to my delima, which I wanted resolved! To resolve my problem I was told by the C.E.O., the following: I was told that my primary doctor was to arrange a meeting with all my doctors in one room at one time to discuss my rare illness, because thats what I wanted, I had felt a little lost since my Gastroenterologist, Dr. David Binon, was allowed to be stolen from Froedtert and moved to Philadelphia. Unfortunately, my primary care doctor never received the memo, and I have not decided, to who I will go next with my complaint, for as a patient/customer, I believe that the insurance company should be made aware and investigate prior to making payment for sevices when patients needs are not being meet, or possibly the news would like a interesting story from a intelligent well documented patient/customer about the other side of Froedtert! The insulting thing is that when I spoke with the C.E.O.s secretary, and they are trained to try to get rid of calls they believe to be of no consequence, I mentioned about all the new buildings revolving around "Cancer" and "Heart", basically the money making illnesses, and I asked when they were going to pay homage to "Crohns" patients and build a building specifically for the research and devotion to curing crohns disease. I was told out right in a condescending manner, that patients do not die from Crohns! I myself, almost died from crohns disease, so this individuals lack of information dealing with the subject, being in her position was totally unacceptable! I am fortunate, because I have wonderful doctors at Froedtert, because I have control of my health and I am the one who is in charge of the communication between my doctors and myself! I also find it insulting, for I have read the other review, and the answers you give back to the patients/customers are automated, there is no real feeling or real concern about what they have said, as there will really be no real concern in regards to what I have written!!!!!!

DE

Derek J.

I was referred (after much confusion and miscommunication between 3 different medical/regional offices) to Froedtert from the Veterans Affairs Healthcare through CHOICE, and got an appointment with GI specialty 2 months from when i scheduled it. Dr. Thangam Venkatesan was not receptive, was extremely unorganized, biased, and spewing rhetoric ive heard tenfold over from the VA, UW and Meriter health systems about various conditions (like Crohns, CVS, and Angioedema-- all of which tests came back negative for with the VA and UW systems) surrounding my multisymptom digestive condition incurred during Army Service in 2005-2006. No tests were done, no comprehensive overview of my medical file that was sent over at least a month before the appointment, and no inquest into longevity systemics/root cause diagnosis of the aforementioned condition. They then went on to try and dictate prescribing me 11 different medications ive all been on before (i really, really hate rehashing it out to the doc when i filled out the questionnaire with the SAME questions on it 20 minutes before, AND talked them over with the Nurse-- who was awesome, who noted that info before the doc even came in), and Dr. Venkatesan was very uncooperative when it came to considering other testing and treatment options that are completely warranted, and frequently requested (like a test to my cells to see why im developing fluid around my Gall Bladder and have Intestinal Bleeding- none of which she requested or attempted to at all resolve or investigate.) Also, the 2nd worst parking/navigation experience next to the Milwaukee VA medical center. To go to a facility that isnt the VA, and still have the same quality of care and specialty staff is profound. Very, very disappointed, also considering I know members of the Froedtert family.