Mercy Comprehensive Care Center

397 Louisiana St, Buffalo, NY 14204, USA

Category:	Family Practice Physician
Address:	397 Louisiana St, Buffalo, NY 14204, USA
Phone:	+1 716-847-6610
Site:	chsbuffalo.org
Rating:	1.6
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 2

Reviews 17

Alyssa Allerton

Staff is incredible rude. Wont be coming back. The nurse raised her voice at my sister for calling my grandma to remind her to take her pill saying "no phones allowed in here" and as she was walking out the door I watched her pull her phone out of her pocket and start texting! what a joke! I also havent eaten yet today and I pulled a pretzel out of my bag and popped it in my mouth & was told "no eating allowed, that smells disgusting" they couldnt have possibly been more rude. They also held my son down and scraped the skin off his arm with a scalpel, making him cry and squirm. Which I thought was very unnecessary considering Id rather the scab heal on its own rather than him being stabbed at. I couldve done a much better job at home. Everyone there has an attitude problem. They blame everything they do on being "understaffed" even though they rush through everything & its always empty. Do NOT bring your babies here. Actually, just dont bring anyone here.

Michele Haderer

The worst place ever! I had a great PA, but he left and the constantly rotating carousel of docs just dont care. In their defense, Im sure theyre overworked, and that is the fault of Catholic Health. When was the last time a provider said to you (and Im quoting here) "I cant talk to you about that problem. Youre here for a sick visit and they want us to push you guys out quickly". REALLY? You cant talk about a medical problem Im having? Your a medical professional. Its your job. Their computer system is slower than death, and I had TWO sets of records for over 2 YEARS before the issue was corrected. I called for an appointment because I needed to follow up after a trip to an emergency room. I was sick....really sick...and got an appointment...in 10 days. (yes, I told them I had gone to Generals ER) Im moving on.

Ollie Harrell

WOW! I just called to see what time my appointment was for & they are closed @ 4:24 pm there hours are 7:30 am to 5:00 pm. I ask the answering service person why were they closed & she said "Ummm I dont know" & then ask me to verify the address of where I was calling, so I did & again she said Maam I cant tell you why there closed so early, so I thank you & ended the call...smh...This is not good I think I will find my family & I a new place to go even though we just started going here. the doctors seem nice, but it seem there receptionist working the front area are not doing there part which will cost them in the end.

Theresa Chudy

Absolutely horrible appointment at 9:30am and I am still here 11:10am for a follow up. Doctor isnt very nice didnt listen to me at all didnt feel comfortable at all. Everything i said she talked over me. I Miss my other Dr. Bousader- Armstrong. Nurse was very nice and deserves to work someplace that cares like she does.

Kori Kasperek

So mad I switched to this pediatrician office. I called an was told I would be called back by an on call doctor because my son had a fever and they never called back. When I called to see what was going on I was on hold forever. Deff switching to a different office as soon as I have the opportunity.

jasmine acevedo

This is my sons primary care physician and the doctors are great but every time I call for appointments, or to ask questions this nurse Cathy is the most rude women I have ever spoken to. She answers the phone with an attitude! Very poor customer service!

Linda Kennemuth

First experience at Mercy today w/ Dr. Rozmus. Everyone from registration to the woman who showed me out was wonderful! Looking at previous comments, I was aprehensive, but I wasnt rushed & was treated very well.

Cj Sawdey

Horrible. Been waiting 3 days for the doctor to send my prescription to the right pharmacy. Receptionist was rude. Totally unprofessional. As a medical professional myself I would defer anyone from going.

Sandra Schenck-Heisch

My mother had an appointment at 945 am and we waited over an hour to be seen. The waiting room had just a few people and no one said anything about running late. Maybe learn to respect peoples time.

Heather Bushman

This place is ridiculous. 2 pm appt. and dr. still isnt here at 3:15. Mom wants to find a new physician because she hates it here. Go anywhere else but here.

Shrimp Zoo

Horrible, nobody calls you back when you need lab results, waits are sometimes several hours even when you make an appointment. The care levels is very poor.

Cj Tanyi

Dont go here. Took three hours for a simple check up. Very ignorant at front desks. Terrible service. I would rate this 0 stars if I could.

Miss_ Bunny94

Staff is unbelievably rude!!! Sad because I love my Dr , but I have to switch drs. Not worth it anymore.

Jessica Buchta

Never takes less than an hour in the waiting room

Pam Rush

there very rude

Lisa Beyers

Takes forever

Damaris Caceres

lovely care