Mount Saint Marys Hospital

Reviews 4

FA

Faye Lanaway

Most but not all of the staff was super to slightly rude. Most the equipment on the wall in the ER was covered in dust. Would walk in room with out knocking even when door is closed and then would leave room with out reclosing it. There carts they took from room to room where coverd in dust on the bottom. Made snooty comments all the time like."Oh my chest hurts call a lawyer" which was with in the 1st 5 minutes of being in the ER .& "This is not the hilton" which was in reference to the face mask and earplugs that they provide that he was wearing the one morning that made it somewhat hard for that nurse to wake him up" .&. "Look at the signs on the door. How stupid" & "finally taking the signs off your door crazy crazy crazy" which was the day befor he left. There supervisors had to put signs on his door just to get there staff to knock before entering just so he can bathe and have any type of privacy and to remind them to close door when leaving. Mind you at this time in his stay he had no room mate and there was a guy down the hall yelling for help 24/7. At night time on some of the nights depending on the staff they didnt keep the volume down in the halls and or work stations ) even though sick people were trying to sleep as in staff was laughing and making jokes and just having a grand old time in the middle of the night. In all he cried most the time do to his treatment. Some of the staff was misinformed on how to use the proper equipment the proper way as in I had to YouTube things just to make sure it was being done the right way and or look things up on my own. Like when they lifted his Atrium Express dry seal chest drain above his chest while fluid was in the hose that would have went back in him if not for him jumping up in the nick of time and preventing it & one nurse telling him the device does not attach to the bed even though it has two hooks on the device and the bed has 2 bars designed for said hooks to attach to & for 12 days no one noticed he was using his Airlife respirator the wrong way. We found out because the respiratory nurse came in on the 12th day and showed him how to properly use it & also the 1 day they for got to give him his Lidoderm patch on time which the student nurse had to point that out to them. The student nurse told my boyfriend he was not allowed to put it on even if he was supervised because it would look bad that he logged it into the computer well after the time it was supposed to go on. As in anytime they give you medication they need to log it into the computer and scan your bracelet and if the student did it and not the nurse 2-4 hours after it was due well that looks bad on the hospital staff . Also some nights they forgot to take it off at the right time and had to wake him up at 4 or so in the morning to take it off. Doctor was super super super good at his job but made him feal un important as he would always rush out of the room before he could even ask questions which I kind of get as it seemed like the guy never took a day off but still that few minutes would have made the world of a difference to my boyfriend. In the doctors defense he did make it up to my boyfriend by constantly checking in on my boyfriend after another doc took over for the surgery. But then again that was after my boyfriend broke down crying to a nurse about it. In all seek help elsewhere. Trust the low star count as its true. This is what I seen during my boyfriends stay. My boyfriend should tell his story but probably wont but it needs to be told. Yes my boyfriend can be rude from time to time but when you have a tube hanging out your chest and your in extreme amounts of pain professionals are paid to be professionals for that reason. When your visit starts off with rude comments in the ER room and then miss handling of equipment your second night there that kind of sets the tone for your stay and puts you in a bad/rude/scared mood. This is a guy who just got back to work after a back injury made it 3 days before his lung collapsed. To bad cant post the dust pics.DISAPPOINTED

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ME

Megan Gottschalk

Since 0 stars is not an option, I guess it will have to be a 1. That may be only because the ER staff in the check-in counter were friendly. I am from Ohio, and unfortunately had a medical issue that became a life or death situation due to the ignorance of this hospital. Initially, I went to St. Marys Hospital in regards to receiving care in the ER because I was in incredible pain. When I was there, I was taken back into the ER and checked out, mind you, while still sitting in a wheelchair when this was a pelvis issue. The Doctor said that I had pulled a muscle and gave me medicine that I was allergic to, even when telling him that I was allergic. The very next day, I knew that the pain was too much and something was incredibly wrong. I went to another hospital and turns out that I had gone septic. If I had waited longer, I would have died. After a week in the OTHER hospital, and an emergency surgery, I was home. This could have been prevented if Mt. St. Marys did their job. Now, after being billed for the poor service, I am in collections with THIS hospital bill because they refuse to speak to me any further and listen to this complaint.

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deanna sailer

My father had a stroke and possible viral encephalitis not sure since they allowed him to discharge himself against our wishes. We asked for them to use his health care proxy since he could not comprehend or even hold a conversation, we were told no he is a grown man and can make his own decisions .... He obviously has damage from his stroke he cant even feed himself, my sister drove from troy to pick him up and found him outside roaming around with his pants down, inside out, and backwards... But he was capable of making his own medical decisions???? A nurse even called us the night before asking for us to talk to him because he was wanting to be discharged but he was not right mentally, she said he was walking around in circles and could not understand what was being told to him. We brought him to Albany medical to continue treatment. This was a horrible horrible experience and never did I think a hospitals staff would allow someone who is obviously a risk to themselves to leave. Im so grateful we had high temps today or who knows what couldve happened to my father. They even put his mental status as resolved

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shasiry lopez

The worst hospital to go to I got there at 11:30am due to my newborn baby was bleeding though her belly button every time she pushed to go poop since shes constipated my husband was already frustrated due to the simple fact that people where going in the back to be seen while we where there way before them one of the nurse without checking my daughter said that my baby aint bleeding like how you know you only took her vitals and was on the computer we got to go in the back at 1:30pm another nurse was rude telling me why I keep messing with my daughter belly button when not once was I and her telling me that why am I pushing for my daughter to get an xray aint nobody said to give my daughter and xray except the doctor that look at her extremely rude plus the place smelled horrible the place was too dusty... my husband and I just walked out of there and took off to the best hospital that I know womans and childrens we got seen right away and taken care of..but ST.MARYS HOSPITAL I dont recommend it if I could a zero I so would

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