Flannery Animal Hospital

Reviews 4

SA

Sarah Harvey

On June 6th, just a few weeks ago we rushed our Fur Baby, Chalupa Batman, to Flannery because we were certain he broke his leg after jumping off the back of our couch. It was about 1130pm so Flannery was the only place open. Meanwhile, prior to getting Chalupa 11 months ago I researched vets and I was clearly told to stay clear of Flannery. I found out why the hard way. Anyway, they did take him back within 15min, vet on duty did a quick assessment and ordered xrays. Within 45 min we were able to see the xrays, he had fractured 2 bones in hind leg. The vet seemed overwhelmed and distant. We were told itd be better to leave him over night so they can keep him comfortable with pain meds. We agreed and asked to say goodbye. They informed us it would be $1200, at the time we were willing to pay that as long as he was comfortable. The next morning I called at 830am and Bonnie, receptionist, put me on hold twice then told me vet wasnt in and she would give him the message. I contacted my own vet to see if he could perform the surgery for Chalupa. He was unable to do so because it was to intricate. So he suggested VCA Animal Hospital. At 930am I called Flannery again and Bonnie again put me on hold. She then preceeded to tell me the vet has not even seen Chalupa. I said I need to know if yall can do the surgery so we can help my fur baby and get it done. At 1130am I called again, I was put on hold again so I hung up. I drove to Flannery and demanded my dog be released. I soon found out the vet never looked at my fur baby and was expecting to keep him another night. To top it off they lowered my babys pain meds so much that he was in extreme pain. When they handed him to me he was whimpering and had a muzzle! My corgi has never nipped or bit anyone. The nurse and receptionist told me they left it on while he was in the cage too! I questioned them about why they took away his meds and they said they used a patch and it usually works. It was obviously not working for my baby yet they never changed anything, just muzzled my 11 month old corgi. I was furious. I immediately demanded the muzzle off and took him in my arms. We did pay the $1200 because we had to to get him out of that awful place. Not once did anyone apologize about how he was treated or explain why his meds were decreased until after I sent a survey in. Then all of a sudden they cared. It was the most horrifying experience seeing my Chalupa Batman muzzled in so much in the hands of people I trusted to take care of him. Do not make the same mistake we did.

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A

A Private User

I regret to say tht the reception staff both Jessica and Jackie are rude and disrespectful to this dog owner. My dalamation is injured. I suspect Lyme. I thought about this over night as she is favoring her paw for no good reason. She was absolutely fine on Saturday morning. Here it is Sunday and I called Flannery Animal Hospital asking if they could read Jasmines records regarding her bout with Lyme a couple of years ago. Jessica returned to the phone angry and shouting at me. That they have not seen Jasmine in over a year, that I needed to have a physical for her..,etc. That she would not give me information. I returned saying that she was screaming at me and that there was no need for such disrespect. Is this something to do with my bill.? Jessica hung up on me. About an hour went by and I called again. I spoke with Jackie. I explained to her what had happened with Jessica and she told me that the bill needed to be paid. It was over 300.00 dollars. Jackie tells me that I was shouting at her now. Honestly they havent heard shouting yet. My arguement with Flannery is that my bill is 228.54. I have two conflicting explanations as to why my bill is an additional S70.00. The first one sited an unpaid collection fee from 2000. This I proved them wrong when I returned a copy of that bill referencing PAID in Full in the memo section- which Flannery and the agency accepted. There is no unpaid collection fee from 2000. The second explanation is that this amount covers the fee for the current collection fee. Honestly, I am under no obligation to pay that. I did not know that I was going into collection. In fact, I called and wrote to the office manager Debra and simply asked why she just didnt call me -- give a courtesy call of somekind- I had been with Flannery for several years. Instead, Debra goes right into a relationship with a collections agency and is looking to me to pay that fee.. I am perfectly willing to pay the 228.54 and have been for some time-- but Flannery will not accept it nor will the collection agency. Now Flannery refuses to care for my sick dog. First do no harm. I guess that got lost along the way. Right now I am sure Flannery is under the impression that they have cornered the market on Animal Care. The front staff is rude and disrespectful and blatantly so; Several are simply incompetent and cannot multi-task.. But businesses can fail over night. Staff can be left unemployed easily enough. Its something that this hospital should keep in mind.

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HA

hannah hannahb

Its interesting to read the comments, which range so widely from 1 to 5 stars. My experience with my dog was excellent. I have taken him to multiple vets in the area for routine care and shots, and he has had ear surgery at another hospital. Recently, he was experiencing a recurrent rash, itching and hair loss, and developed a hematoma of one of his ears. I sought a recommendation from a friend for a second opinion as the rash kept recurring when medication was done. I was given Dr Greenbergs name. Although he was booked up for weeks, the front desk found a spot for me the same week when I explained the urgency. The cleanliness, front desk staff courtesy, and tech and doctor care was FIVE star. I left there with very specific instructions, had ALL my questions answered. The explanations for the tests were provided, and different options for treatment explained. Unlike the previous hospital, the nonsurgical option for his ear was provided, and I was assured it was a safe approach. And, there was a long and thorough discussion of potential causes for the rash, and multiple approaches to the treatment.The bill of over 500. was high, true, but I went in with the expectation that I would have a bill that covered good care, and medications, and multiple options. I felt very, very confident in the care that my dog was provided.

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A

A Private User

These people just care about money, they are expensive and they do not seem to care about anything but getting their money.... we brought our 1 year old cat there on fourth of July, only because we needed to( our vet, hudson valley, was not open) he had a heart condition, and after over $1000 in bills they sent us home.. within 30 min of getting home our cat passed away when they said he was good to go... BUT this is not the end, we had to bring our cats body back that day to be cremated, we gave info, they said it would be about a week or so...we waited and waited.. turns out they NEVER sent our cat out after a month of the cat being there, the cat sat in the vet office because they mixed our animal up with someone elses, so we had to go in and identify our cat after a month of him passing away... not to mention tonight when a neighbors outdoor cat got hit by a car, we rushed him there, but of course through all our frantic tears they MUST make sure someone is putting money down on the spot before the cat could even be seen. Thank god this is not our regular vet, but wish there was a better 24-7 place for emergencies the usual overnight doctor is nice.. but this place is overall HORRIBLE

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