NYC Health + Hospitals/Metropolitan

Reviews 7

GU

Guadalupe Merchan

Emergencia es un desastre, más claro todo el HOSPITAL, si te vas a emergencia a que te atiendan se demoran como si uno no tuviera nada. Si entraste a las 4 pm saldrás al siguiente día a la 1 de la mañana, por que ellos quieren "hacer exámenes". Además ellos te dicen no se preocupe no tiene nada te dan 4 Tylenol y ya que se haga ver con el doctor primario. Y los exámenes que te hicieron? Donde están uno llama para saber de eso, y jamás hay tal exámenes. Que hermoso si supiéramos que nuestro doctor primario nos va a atender en seguida, nos fuéramos donde ellos pero no es asi el caso, ella te dicen "la próxima cita es para dentro de 3 meses. ¡QUE!!!! Eso no entiendo porque si uno hace cita con el doctor y nos dicen que hay cita para dentro de 3 meses. Y además los benditos doctores no atienden pasado las 3. Que hermoso saber eso. Entonces la gente que trabaja tendrá que morirse porque ellos no les gusta trabajar. Y igual es el HOSPITAL MOUNT SINAI la misma cosa. Sólo esperan a que uno está a borde de la muerte, para que ellos hagan algo. Que pena me da la atención en estos hospitales.

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FL

Flower tulip

I must say this hospital has improved. They are doing great renovations, cleaning it up, more importantly they seem to be very organized, and the in take lines run very smoothly. However, most people who go to this hospital are hardworking people who cannot take much time off work because we need the money. When we do take off from work to go to the doctor, its because we are really concerned for our health. On many occasions while visiting the doctors in window #3 on the 3rd floor, EMT, and in gynecology, I have experience the worst bedside manner ever. I was rushed, and ignored. This ALL took place when I was in my one on one appointment with the doctor! They would check a part of your body lightning quick, and say there is nothing wrong. GOD FORBID you say, "really"? These doctors then think you are questioning both their academic, and professional career! You just cannot ask these nasty, egotistical, come into work with a chip on their shoulders, narrow minded doctors a damn question. It has happened every single time Ive see a doctor at Metropolitan Hospital. Its disgusting, and terrible. One doctor on the 3rd floor in window 3 (whos last names starts with A) actually yelled at me. It sucks to be poor, because this is the trashy behavior you have to settle for. Im sure the doctors are nice people, but they need to understand when people ask questions they simply want to know about their health, and it has nothing to do with the doctor.

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AD

Adrianne Ferree

My daughter was taken to Metropolitan via ambulance to the nearest hospital. She had 105 fever and shaking uncontrollably. Once there she did nothing but complain about the care. 2 days later, I called the hospital to have her relocated, assuming good care at a county hospital was impossible. I spoke to the Administrator on duty Suder Raj, and within moments, my daughters care shifted. In the morning, I spoke to my daughter who shared that several people came to see her to find out what was going on. The head of nursing, Dorthy Neal came in while we were on the phone, and she was extraordinary! I spoke with her, she took responsibility and was appreciative of the complain as it brought several issues to her attention. She said there were several processes not being followed and they took pride in patient and family centered services. she was going to make sure the processes were getting followed, and provided my daughter with information about what was going on with her care. she gave my daughter her cell phone and made herself available 24 hours. People like Dorthy Neal are change makers, the hospital is very lucky to have her! I can rest assure she is in good hands. thank you Suder!!! thank you Dorthy!!!! you guys rock! Because of you, County Hospitals reputations can change as being providers of great service and care! Adrianne

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DE

Dekota Waller

Despite the friendly staff (with the exception of the very rude intake nurse), this was a long and miserable experience for me and my partner. We went to the ER after he had been experiencing complications with his eye for a few days. It had gotten so bad, that he began losing vision. He registered rather quickly, but then the waiting began. We sat in a room waiting to see a doctor or nurse for over 2 hours. Someone apart of the staff noticed that wed been waiting forever, and she went to let a doctor know what we were waiting. We were forgotten about. Finally, a doctor came in, gave a lame excuse as to why we were waiting for so long, and he did what shouldve been done hours before. He then leaves us, yet again, and tends to another patient. We waited some more, then a nurse came in to give my partner eye drops to alleviate the pain, and we were then told that wed have to wait another hour for an actual opthmologist to come examine him. An hour and change passed by, and finally someone came who knew what they were doing. She diagnosed my partner right away, ran through treatment with us, and here we are, still waiting to be discharged. Total time in the ER for an examination that took 10 min: 5 hours and 15 minutes and counting.... Dont come to this hospital unless you plan on dying before you get help.

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JA

Jasmin Ramos

ONE star because it is needed to post. This office is disorganized, not helpful, and no one there seems to be on the same page as the next person in the same office. The staff there are extremely dismissive, barely listening to the person as they try explaining their situation. If the staff has become so desensitized and cynical they are no longer productive at their job and should therefore be dealt with accordingly. It is a bad decision professionally to have someone as the face of your office when that person is so rude. I have a year left in services that I can receive and due to this disgusting display of blatant lack of common courtesy I have chosen to forfeit the services just not to deal with the infuriating employees that WIC/Metropolitan deem fit to address those seeking help. Completely unacceptable and I am sure NOTHING will be done about this.

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NE

Nelson Cordero

i had gone to the hospital to detox from heroin . after having to wait for over 8 hours for a bed just to find that there was not a bed available for me i was discharged . how was my experience ? it was terrible . i am looking for help of my own free will no law or a.c.s involved , i just want to stop being drug dependent, and after not being helped and having door after door closed in my face i have been made to feel even more hopeless than when i started. inpatient drug facilities will not intake you without having first detoxed at a hospital and you must provide discharge papers from hospital to join an inpatient drug program . its a sad day when a drug addict is asking for help on there own , not being forced , and has had door after door shut in there face.

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MA

Magi Neira

My demented father assaulted my brother. The police recommended an ER visit. The provider in the ER tried to discharge him w/o a psych consult, until I requested one. Once that evaluator came, he refused to speak to me by phone [ I live 2 states away, and was on the cell w/my family all this time]. Apparently, w/o family info, they declared him competent and not in danger. I heard the some doctor speak disparagingly about my brother. And then they told him to give this, at most 115lb, man the keys to his aptmt and let him walk home. In his jammies. No coat. No money. No id. Disoriented. And 3am. Thank G-d my brother. Do you think anyone has returned my calls or emails?

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