Brook Farm Veterinary Center

Reviews 3

RO

Rob Kass

We had just recently boarded our dog with Brook Farm vet. Let me tell you it will be the very last time we go there. They had been our regular vet as well. But definitely not anymore. This is the email, I wrote to them. ( We are really trying to be patient with your practice. We have already had one bad experience with Brook Farm, when we brought Hudson to see you, a month or so back for allergies. And the vet, quickly and without doing blood work, went directly to prescribing Apoquel. And when I asked the female vet, if there were any known negative side effects ? She was quick to tell me " No ". And then later that same day I went home, and googled the side effects of Apoquel, and was able to easily find the negative reviews on the drug. If it were that easy for me to find on the internet, the vet should have advised me of what some people say about the drug. And in addition to that, I also saw a post on Facebook about someone unrelated to me, speaking about Dr. Kanouse leaving his dogs in a car, and someone confronted him, and he supposedly gave a snide remark. I have no way of knowing the truth behind what actually happened, but I am aware of the story. And now, what may be the last straw to what breaks the camels back, is today Fri. July 7th we picked Hudson up from a 5 day stay with you, we dropped him off on Mon. July 3rd. And at that time, I advised your staff, that his allergies have been coming back, and I have been using Zyrtec to try and help him, and he has been getting alot of mucus in his eyes. So I asked that your staff continue the use of the Zyrtec, and monitor, his allergies, and if a vet thought that the re-start up of Apoquel might help him, and be beneficial, then to give me a call while I was away, to advise me. Anyway today when we picked Hudson up, I asked how he did ? and how his allergies were while we were away ? The girl at reception said he was fine, and there was no need for the re-start up of Apoquel, and he didnt even need the Zyrtec. Well needless to say, when we got him this afternoon, we were all very excited to see him, and did not notice, until we got home with him, that his eyes are red, and swollen, and have more mucus than before we dropped him off to stay with you. In addition, he also has scabs on top of his head, from scratching, and he is very lethargic, and does not seem himself. Once again we find ourselves extremely displeased with the services provided to our loved pet. If we notice his red swollen mucus eyes, how in Gods name cant you, and your staff...who are trained vets ? And why at the very least wasnt the Zyrtec that I supplied to you, when I dropped Hudson off for his stay, and told members of your staff, that I had been giving to him....why wasnt that at the very least given to him ? What did we pay you for ? I would surely think that when people trust you, to look after their loved pets, that they can rest assured that you, and your staff are looking after the health of the pets....and from our Hudsons visit with you, I do not think that happened. Extremely unhappy, once again. - Robert Kass. In addition, after writing, and sending this email to them, a Dr. Clark called me back today( 7/8/17), and I voiced my displeasure, and after me getting frustrated, and raising my voice to Dr. Clark, who was unable to give me a reasonable answer to as why at the very least they couldnt have given our dog, the Zyrtec which I supplied them with, and instructed them to give to him. Especially when our dog looked worse when we picked him up, than when we dropped him off. After raising my voice in displeasure Dr. Clark unprofessionally hung up on me. I am reporting your practice to the better business bureau. I would suggest everyone to find a new vet, if this is the way they run a business. And by the way, I wasnt going to post this on Facebook, but after how rudely Dr. Clark was, to hang up on someone....well you get what you deserve.

ME

Melanie Olsen

I brought my sick dog there who had cancer. His left leg had swollen up and I wanted to have it looked at. Really I knew he was going but wonted to make him comfortable. The vet got him on a table and brained a bunch of blood that had collected near his leg. After he lanced it would stop bleeding. The vet says we have to do surgery to get it to stop bleeding. I was a little tight on cash so the girl behind the counter says "dont worry we have credit that is 0 percent interest for 24 month". So I apply and am instantly accepted. Then they hand me a bill for the surgery 2600-2900 dollars. My dog means a lot to me so I say ok stop the bleeding. While hes in surgery the business manager comes back out and tells me. The bill is going to be more now since we had to run more test. So now it 3200 and hes not even out of surgery. So he comes out of surgery and there is a huge bandage towel under him. I can see that its blood in the towel. So I ask "did you stop the bleeding" the vet says I slowed it down. I could tell buy how much blood was on the towel he didnt do a thing. So now it 7:30pm at night and my dog is coming out of surgery. Hes not even awake yet and there telling me I have to take my dog home before they close. So here I am with a 1/2 conscious dog that is still bleeding and they tell me I have to take him home. So I just paid 3200 dollars they wont keep him overnight and then they tell me I should take him to an emergency vet. So being out of expendable capital. I take him home. They were kind enough to let me borrow a gurney. My dog manages to survive the night. In the morning. He is awake and very week he hasnt eaten of drunken anything so I go back and get 3 iv bags and some IV vitamins for him. So they change me another 200 bucks I figure well if he survives no big deal. Then come the bad news. Somehow during the surgery his right paw suffered severe nerve damage. So when he would try to get up his other paw is now not working. So now I have a crippled dog that is still bleeding to death. He would eat or drink. I finely had to call a remote vet I know and had his put to sleep, This was the worst vet center I have ever deal with. as far as I am concerned they should have there vet license revoked. The last kicker is the fact that the credit service that they said "was 0 percent interest". Its called care credit started changing me 16% interest on the money I borrowed. Trust me when I say if you love your pet stay far far away from this place. Christian Olsen

JO

Joanne Acocella

Both my husband and I had the most horrible experience with Brookfarm Veterinary Office. We took our 6 month puppy for his vaccination and afterwards he was supposed to get his nails trimmed...well they decided for the nail trimming they would take him in the back room where my husband and I couldnt see what was going on....a good 30 minutes goes by and I ask if everything is ok and the staff ensured my husband and I everything was going well that they were taking there time with the nail trimming. To find out when asked again its now well over 40 minutes and still not done if everything was ok and why is his nail trim is taking soo long to find out some alarming news my perfectly healthy puppy stopped breathing over nail trimming ???he was soo nervous and the staff kept him in the back room for soo long and persisted to trim his nails while they held him down to cause him to stop breathing!!!! Thank God he was able to regain consciousness. We were told if we didnt drive him to a hospital that night where he could be evaluated of what happened he would die. He is perfectly healthy and we will never go back the Brookfarm again!!!!! I had to call the office three times until I finally was able to talk to Dr. Kanouse after him getting back from his 3 week vacation and he couldnt really say much to me but sorry....I told him to look @ his cameras to see how unprofessional his staff was and he told me his cameras arent working and I told him with you not being in the office much I suggest you have working cameras so you can see what is going on and see how your employees act when you are not there! Its a shame this happened and its horrible how his staff lied saying everything was ok!!! I cant go to a place where I cant trust the people and Brookfarm you are not to be trusted!!!! Also the wait is horrible the waiting room is overly packed with people and pets in such a small area....and thats why they place your pet in the back room where you cant see what is going on!!!!! Dr. Kanouse we liked you but after this incident you will never see us again!!!!! I will make sure to share my experience with others so they are aware!