Ridgemont Animal Hospital

Reviews 5

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Leslie Eng.

I gave a 1 star because 0 wasnt an option. I had an emergency visit with a friends dog that had an eye injury. RIDGEMONT ANIMAL VET HOSPITAL. Never been here but was the close to her home. The worst place ever I would take an animal. A doctor (never caught the name but was an older male with a slight stutter (no disrespect) informed me the there was probable eye damage and it would have to be remove. He said he charges from $1200-$1500 to remove the eye. I stated shes not my dog I cant make that decision and stated I can authorize pain & swelling decisions. That doctor said he can give her pain meds. I proceeded to call my friend and repeated what was said. She said shed gone to Brockport Animal Hospital before take her there....I told them I was taking the dog there. I wanted pain meds until I got there, that "doctor" said there would be a fee but he would do it. I didnt give a rats behind what the fee was, just give it to her. 3-4 mins later no one was at the desk, I started to yell out that I was leaving and then someone appeared and told me the pain meds were a control substance and the needed more information. I said Im leaving and drove to BROCKPORT ANIMAL HOSPITAL. When I got there they took the dog immediately. Shortly there after I was brought in and was informed that the Doctor did not see any permanent damage to the eye, the retina was still attached and believed the swelling of inner eye lid (after being properly placed back in & sewn shut for 5 days) will help heel the eye. So from a 5 min console totally $1500. This ended up being a 10 min console that ended up costing $360. YOU BE THE JUDGE. ALL ANIMALS, WHEN IT COMES TO PERTAINING TO COST TO HEAl, GET A SECOND OPINION. And just to clarify, the cost wasnt the issue, it was my gut feeling. I called my friend back and told her to never to go there, I wouldnt trust this doctor to trim my dogs nails. -Since Ive written this review I have since learned that that doctor at Ridgemont doesnt accept payment plans, so if you cant afford to pay he will euthanize your animal. UPDATE: This dog has completely recovered, no scars and has no vision issues....she can see out of the eye just like she could before.

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Thomas Ciavarri

Brought my little 2 year old dog for her yearly wellness visit. Dr. Houska was very nice and did his wellness tests. Gave her a very good bill of health. Recommended 2 vaccines and a blood test for heart worm. The heart worm test is necessary to get the file and tick and heart worm dose we needed. We agreed and he sent in his Tech person to administer the vaccine and draw blood for the test. This tech should NEVER be allowed to draw blood from any pet period. She jabbed her and immediately my little dog started screaming and yelping in pain. She continued to move the needle to try to draw blood, all the while my dog was screaming. I made her stop and told her that this is absolutely unacceptable to torture an animal like that. Her response was " I didnt do it on purpose"! I really dont care if she did it on purpose or not, the fact is she is not capable to draw blood and I refuse to EVER let her near my dog again. Another tech came in and drew the blood with no issue at all, which tells me the 1st tech does not know how to do it period! My dog will NEVER go back to that place! I am requesting all records to be given to me and we will be going to a Vet that actually cares about the animal. These people should not be allowed to take care of any animal, and we will tell everyone what happened. That is just a SIN, and I will not tolerate it at all. Goodbye Ridgemount Animal Hospital. Learn how to care for a beloved pet, or close your doors!

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Dave (PITTBULL) Gillette

I took my Dog/ son, to him after the Henrietta emergency center recommended surgery for a torn tendon in the left knee. I was told by both DRs it couldnt wait. Before I continue, they both lied ! Haus was my Dogs name and he was in perfect health otherwise! I dropped him off 02/022016 and was told to come and pick him up 02/042016@ 10. I arrived to see haus unresponsive what so ever. I only knew he knew I was there because he perked his ears up when he heard my voice. Long story short he passed at 10:10 and I received no explanation of how other than I dont know! . I found an article later that night advising to wait before having a knee surgery that it was a cash cow for vets and to beware of the ones pressuring you into it. As soon as he was pronounced dead the doctor immediately offered to flip for cremation cost. I asked for ALL records to be sent to my vet . they received a fax that read haus was a patient there and had died. This guy is a butcher and anti Christian I have suffered ever since! My Dog like me had a bad knee didnt need the surgery which cost me 3148.00 and was in excellent shape otherwise!

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addvissor E

If you take the time to completely review these reviews you will start to notice a pattern. If there is a 1-2 star rating you will suddenly see a rise in 5 starts with in weeks of the 1-2 star rating. There can be months between reviews but God Forbid this horrific place that deems themselves and animal hospital or money pit.....then there is a sudden rash of 5 stars. Seems apparent this place only cares about there rating instead of their treatment of animals. Money talks here...,. Fake BS gets the ratings. This place should be shut down. Money talks here and if you cant pay, put the animal down, thats their option....to scare rather than care. If you are foolish to believe this place, go to another caring vet and get a second opinion. Its not allows all or nothing,,,,,,,many others will work with you. Your pet is your family....treat them as such. Now....watch how may other 5 stars will follow up in the next week/month or so to keep this place in the 4+ start rating!

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A Private User

Brought my puppy here when I first got here and got severely nickle and dimed as previous reviewers mentioned and also had a misdiagnosis. They had us coming there weekly for about a month each time requiring a stool sample and tests. All kinds of "necessary" prescriptions. I turned some prescriptions down only to find myself billed for them and given them anyways! They also diagnosed her with an yeast infection in her ears and despite using their drops for over a month it never got better. Went to a different vet only to find it wasnt a yeast infection at all..it was mites! Completely different problem. I didnt feel like they were concerned about my dogs well being. I think they were more concerned with what they could get away with putting on my bill! Found another vet and I drive 25 minutes to get there now instead of driving 5 minutes here. Convenience isnt always better!

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