LensCrafters

Reviews 6

HA

Hannah E.

I came here today, 11/29 for an eye exam and to get a new pair of glasses. I havent had an eye exam or new lenses in over 2 years, and I was only back in Saratoga for a short time to see family. I have an eye doctor in Glens Falls, but given my limited window I figured itd be faster to just get squeezed in at LensCrafters. I have vision insurance, so I figured it didnt matter where I was seen, right? Wrong! My first warning should have been when I gave them all of my insurance info and one of the ladies working there pulled it up and said I was ineligible for an eye exam. How could that be, when my benefit with VSP (one of the biggest if not THE biggest vision insurance provider) is a yearly exam and I hadnt had one in over 2 years? Finally after waiting over 20 minutes past my appointment time (I arrived 10 minutes early so theres really no excuse for that), they miraculously figured it out and I was seen by Dr. Cowie. Dr. Cowie is a gem - a really funny and intelligent doctor, who takes care of business quickly and really gets to know you as a patient. Hes really the only good thing about this place. After my exam was over, I went out to look at frames for my new lenses he prescribed. With VSP, I get a $120 frame allowance with a small co-pay for any lenses I need. I picked a pair of glasses that cost $139, and expected to pay the remainder out of pocket. After another 30 minutes of waiting as apparently there is only 1 optician working on a Sunday and 2 other staff besides her, the optician finally came over to do my measurements and to ring up our total. She tells us (my mother was with me and is the holder of the insurance policy) that it would cost $135. How could that be, we said, when we have a $120 frame allowance? The optician started spewing off all kinds of confusing things about how "They didnt used to take VSP, but now they do, and they are in some kind of open access plan where they dont have to follow your insurance benefits but they will try to get you as close to your in-network benefit as possible." Baloney! The "discount" they were giving us was not even 50% of our in-network benefit. Luckily the eye exam was free or we wouldnt have paid them one penny for it anyway. We are going to call VSP tomorrow ourselves to find out how in the world a provider can pick and choose what they want to accept from your insurance and then bill you for the rest. Im taking my prescription to my old optometrist to get new glasses there like I should have in the first place - they honor what your insurance benefit ACTUALLY is, not what they feel like accepting, and I wont have to wait over an hour to get everything done. Unless you are a self-pay patient, I would avoid LensCrafters.

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JU

Justin Gray

I recently made an eye exam appointment at this location, as my contact lens prescription was expiring. After waiting over 45 minutes beyond my scheduled time (which was not a big deal--they were busy), I eventually saw the optometrist. He was an older gentleman, but very friendly. I explained that I was looking for a renewed prescription, so we went through the usual rigmarole of playing around with different magnifications. At this time, everything seemed to be fine. Once we were finished, we went into another room to try out some contact lenses. He asked me what I was currently wearing, and I told him. He said he wasnt a big fan of my current brand of contacts and suggested a different kind (I have no brand loyalty when it comes to contacts, so this wasnt an issue). When I tried on the new contacts, I could immediately tell that something was off. It felt overpowered, and while I could make out words in the distance, my near and middle vision seemed a bit blurred (for the record: I can read just fine without corrective lenses). When I mentioned this issue to the doctor, he said, "Wow, you are sensitive." Ive been wearing contacts for over 20 years--I think I know when something is off. Anyway, he gave me a sample set and sent me on my way. The drive home was difficult. While I could see the distance, I couldnt even read the display in my car. My phone was blurry. My watch was blurry. My dogs face was blurry. I took out the contacts, put on my old glasses, and called back. The woman I spoke to on the phone (who, granted, is no optometrist) told me that sometimes new prescriptions will force me into wearing glasses for reading. I took issue with this, but I rescheduled for a follow-up. When I arrived for my follow-up, I saw a different optometrist. Immediately, she knew what the problem was. She said the person that was there before is "no longer working here," and that he should have never given me those contacts. To make a long story short, when you have an eye prescription, you lower the power when you wear contacts because they are closer to your eyes. That was my problem. Simple fix by someone competent. The fact that someone so incompetent was allowed to examine my eyes at this location is unsettling. Incorrect prescriptions can damage eyes, and those who are wearing their first pair of glasses or contacts may not know better. Your vision is important. Dont let an incompetent mall optometrist destroy your vision. Beware this location.

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A

A Private User

The optician was straightforward and professional. I liked him and I had a good experience. This is what I REALLY didnt like - I asked about getting new lenses for my old frames. On my visit to make the appointment, the saleswoman told me it would cost 300 - 350 for new lenses! I have been wearing glasses for many years, and know that it is ridiculous quote. When I came for my eye exam, I asked another saleswoman the same question, she said it would cost $275. I also heard them pitching insurance to some customers, because of how expensive new lenses are. New lenses usually cost 50-80, including labor. I couldnt believe this chain can get away with such a scam. I regret spending my insurance benefit there, next time I will go to a local optician who will not try to rip me off.

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KE

Ken McGivney

I recently received a birthday offer from LensCrafters for sunglasses made to my prescription. The card said you had to spend $130.00 on frames. I found frames for $150.00 and thought I was good to go. Their were no disclaimers of any kind in the offer, but I was informed the lenses would be very thick due to my stigma. They had lenses that would be acceptable for an additional $207.00. This is clearly a bait and switch and again no disclaimers or conditions are listed on the offer. Watch out for similar offers! I emailed LensCrafters and received an auto response that I would be contacted the next day. So far no response, so much for contacting LensCrafters!

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BA

barbara forkin

Very disappointed with everything about the care and service provided. Incompetence from the time I walked through the door. Trying to over charge me lost my file and could fine previous visit information. Im taking my business elsewhere. Glasses are too expensive to waste time with these clowns.

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HA

Hans mullen

A topical eye exam WRONG. If you charish your eyes, spend a little more and see a optrican, or eye Dr. Lenscrafters is a Waste of time and MONEY. 10-29-16.

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