James Square Health & Rehab

Category:	Nursing Home
Address:	918 James St, Syracuse, NY 13203, USA
Phone:	+1 315-474-1561
Site:	jamessquare.com
Rating:	2.4

Location

Photos 23

Reviews 16

Nina Christian

This is possibly one of the worst facilities for seniors the need of assistance! The facility itself is disgusting, in the summer its a sauna, and in the winter its like being in Antarctica. The food is horrific, I have seen pet food that looks better than what they serve the clients/patients. None of them have a clue whats going on, they all want to pass the buck onto the next person, most recently my mother was sent there because she needs to regain her strength back to go home, because of their neglect they forgot to give her Lasix for several days and she went into heart failure, they called me on Monday morning to tell me they were rushing her by ambulance to the hospital, the woman who I spoke with that morning, also called me later in the afternoon at 4 PM, not having a clue who she was even talking about, telling me she like to set up an appointment with me my mother and yourself to discuss my mothers therapy/rehab on getting her home soon. She had no clue that you just sent my mother to the emergency room several hours earlier, the icing on the cake was 12 hours after my mother was sent by ambulance to the hospital, I went to the facility to retrieve her belongings, not a single person knew that my mother had been discharged, I went into her room there was a breakfast tray, lunch tray, and of course a dinner tray. Now you need to tell me that after three meals, and not seeing her for an entire day nobody had an idea that you possibly was gone or maybe she was hurt somewhere in the facility. Trust me stay as far away from that place as you can if you really care about your loved one!

cassandra hilsinger

I only gave one star so you could see this These People should be ashamed of the way they care for patients My grandmother was so sick with several infections when she went to the hospital and 8 days later she passed away. she passed at 5:21 am i went to the Facility to collect her belongings that afternoon only to find the completely packed her room and another resident was in there several of her things were missing including her wedding band which they had cut off her finger because of swelling after several phone calls and trips up there i have still been able to recover these items and no one returns calls it is now 2 months later and they still refuse to answer my calls. get this they are still getting money from insurance to pay for a room she has not used and her telephone is still on being billed to me because she is no longer a resident they should shut this place down. the people and administration dont care about anything but money. if there is no other alternative please watch carefully how your loved one is being treated

Amanda Shaughnessy

Truthfully, I think that these reviews are bad because people are more apt to take to this in order to complain. My grandma was in about 7 different nursing homes for years- Van Duyn, Iroquois, Loretto, The Crossings, you name it- and this one does not even compare. The care is exceptional in comparison in both the palliative care and rehabilitation buildings. My grandfather who is a patient there even loves being there instead of at home, and that says a lot. I am astounded at the natural friendliness and helpfulness of the nurses. They are not the fake type that my family is used to that only care kindly for the patient when you are around. The administration is just the same. James Square has been fantastic- thank you to everybody there!

Marianne St. Phillips

My Dad who is 91 years old has been at JS since mid July. We all love it there!!! Especially him. The staff is very polite and friendly, and when my Dad pushes the button for help, they come immediately. We are really pleased with the level of care he is getting there so far. He is a very easy patient. Doesnt have bad healthy issues and his mind is still sharp as a tack. So they all love him there which really helps.

A Private User

I think there are probably worse places that you could leave a loved one, but I feel like they are understaffed to an extent where patients are neglected. I have seen it with my grandmother and I have seen it with other patients who are made to wait simply to go to the bathroom. Do a lot of research before you choose a place, and visit before as well.

Deion Shepard

These Residents deserve better treatment; neglectful gossiping CNA nurses too concerned about their personal lives to cater to the needs of their patients. Ive been blessed to have the opportunity to work with those same beautiful patients alongside several good people. I left with mixed emotions. GOOD residents, BAD experience!

Brenda Rogers

I would like to say that james square had been a God sent ,my mom passed away and I needed t to place my dad in a safe to place quick and all I can say that they took the stress away from me to care for my dad at a difficult time for me and my family..its clean ,staff is so friendly, caring for the entire family. .

Joseph Paone

Besed on Family /personal experience James Square is the last place you should take any of your family. Raided by the States Attorneys Office, Poor Rating upon Health Inspection by the NYS Department of Health, Senior Living Division, etc

Edward Winslow

James Square has tremendous services and caring staff. I recently had a tour of both the short term rehab and long term care areas by Marvine who did an excellent job and so well liked by everyone.

Zachary Court

Best place for Rehab! The Therapy department worked with us gaining good results for quick discharge. Nursing staff were kind and compassionate. Would definitely recommend to others

Sam Greer

You better hope you dont wind up here at the bottom of the barrel. I wouldnt let this staff of A hole incomps watch my dog, much less a human being. Youve been warned.

Vicky Denako

My mom was there for 4 years and u could do was send her to the hp 2 a mo i wouldnt send my dog tthetherether

Tammy LaForce

It should be called James Square Incompetence and Neglect Centre! The place needs to be shut down!

Mikaela Pluff

The people here deserve to rot for the poor care they give to the elderly. Absolutely disgusting.

Anthony Falco

Not a good place to work. Not a good place to live.

Renee Rodems

Great people to work with!