Central Phoenix Eye Care

Reviews 10

WE

Wesley Evans

I set my self up with an appointment after reading several great reviews on line. The location is great as it is very close to my office. The staff is amazing and very friendly. I felt welcome as soon as I walked through the door. I downloaded and printed out the new patient forms from their website and brought them with me so the usual paperwork and waiting time was nearly non-existant. I am highly impressed with all of the high quality testing equipment they have on hand. They explained everything to me as we moved from test to test and I truly felt I was receiving the best care possible. I was curious about contacts and decided to go that rought seeing how my wife just got some herself (from somewhere else). I was absolutley amazed that I was putting my very own contacts in within 30 minutes of waking into their office. My wife had to wait 2 weeks to get her trial pair. I dont remember her name, but the woman who helped me in the fitting process was great. She was very patient with me, gave me several tips and stayed with me the whole time. It took me maybe 15 minutes to get the process down and she even brought out the "Easy" button when I managed to get them in and out a couple times. It was a great atmosphere and I felt like she truly cared. Where as, when my wife finally got her trial pair it took 30 minutes just to get someone to help her. The lady that attended my wife at this other place kept getting frustrated when my wife couldnt get her contacts in. She also left us unattended several times to go answer phones and chat with her associates. Not only did this place treat my wife like just another number or some bum off the streets, they also messed up her prescription. It has been nearly a month now and they have switched her trial lenses 3 times with no luck. This place had the nerve to tell my wife that she just needs to wait and give it time and her eyes will adjust. They still have not completed my wifes order and have already billed our insurance in full. My experience with Central Phoenix Eye Care was so outstanding that I convinced my wife to cancel her order with this other place and I have made her an appointment with Central Phoenix Eye Care. Not just my wife though, I set an appointment for my 5yr old daughter too! Within minutes of setting up my wifes appointment I received a call from CPEC and was informed that they would contact our insurance company and do everything possible to get our money refunded from the place that treated my wife so poorly. So, would I recommend Central Phoenix Eye Care? ABSOLUTLEY!!! I wish all medical facilities could be like them.

---

JA

James Collier

Very Kind and Professional. Good Prices: It was my first time there, and I was not prepared as I also had new eye insurance. Kim was awesome helping me navigate my new insurance(s). The tech that took my eye measurements was so kind and gentle, and trying to help me feel better about my terrible new insurance. Dr Mastores was very kind and professional too. She showed me all the details about my eyes, as I am a special case (your joke here). In the end I learned some things and also got a much better lenses at a great price. I normally buy from online, but they were very well priced there. All around great.

---

SH

Shelli Smith

I have what most people would say "special eyes". I have been wearing contacts since the fourth grade and glasses since I was two. I had been going to the same doctor my whole life and recently switched to Central Phoenix Eye Care because I felt as though my eyes were not being cared for properly. When I got to CPEC they were very friendly and knowledgeable. They had told me I had been wearing the wrong contacts and they could potentially be harming my eyes. They have tried everything so far to make my eyes happy and that makes me happy! I wish I would have switched doctors sooner! Shelli

---

AM

Amy Dumes

Every employee that has helped my family and I at this establishment has been amazing. They are very knowledgeable, courteous and efficient. Dr. Stephanie is wonderful at what she does. She took our five daughter who was terrified of the eye doctor and completely changed her outlook, she now loves going to get her yearly eye check-ups and picking out her new glass. Dr. Stephanie is smart, patient, sweet, compassionate, and always has a beautiful smile on her face, that is very welcoming. I would definitely recommend Central Phoenix Eye Care to ANYONE!

---

RA

Raina Fuentes

I have been visiting Dr. Frank for about 5 years now. They are up to speed with new technology (you do not have to get your eyes dialated with drops!) and Dr. Frank always takes his time with your exam and does a great job of explaining how the eye works. They have a beautiful frame selection to choose from although the frames I like are always outside of my price range. But, you can ask for your prescription and get them at the "discount" place if you are like me. The contacts are reasonably priced. I will continue to be a loyal patient.

---

JO

John MacDonald

Ive been lucky to have near-perfect eyesight my entire life. But lately (age 49) found I wasnt seeing too well when reading, or in low light. The doctors and staff at Central Phoenix Eye Care were friendly, helpful, efficient and explained everything to me in a way I understood. For someone who had never been to an eye doctor before, it was a great first experience. Id recommend Central Phoenix Eye Care to anyone, and will go back there for anything I need in the future.

---

PA

Paige Kuper

Overpriced. I have never had my insurance not cover a full exam. Yet, they didnt here. I paid over $200 out of pocket on the visit alone. They insisted I switch contact brands, even though I loved the brand I had. The brand they recommended I switch to tore very easily. I went through a 6 month supply in less than 2 months. I cant afford to pay full price for this brand for them to tear within one-two weeks. The only bright side was staff was friendly. Hence the 3 stars.

---

ME

Mercedes Chavez

I had an contact follow up. I wasnt on the schedule even though they gave me a reminder card the week before. Was 15 minutes late getting in from the time I was scheduled. Then the nurse had the wrong chart so I had to explain to her that I was only there for a follow up not because for the other reasons listed on someone elses chart. Then I waited 15 minute in the room at which point I left because the doctor still hasnt seen me. Save your time go somewhere else.

---

LI

Linda Ryan

I have been going to Central Phoenix Eye Care since 2007 and I dont think I have ever waited more than five minutes. The office is exceptionally clean and the staff is amazing and fun. They give thorough exams and really know their information. I am always looking forward to my appointments. Dr. Kantor should be a stand-up comedian. Always many laughs with him. You can tell the staff is very happy there, which means they do good work. Thank you all!

---

ME

Melissa Morris

Having very bad eyes and complex issues - my RX has to be perfect. They work with you with such concern and patience. Try to get you seeing as well as possible and with the most style and comfort for your RX. Dr Frank is one of the best and most thorough docs, Ive ever seen. He explains things to you and takes whatever time is necessary for you to have your questions answered. He genuinely cares about each and every person. His staff is excellant.

---

---