Nationwide Vision

8215 W Bell Rd #122, Peoria, AZ 85382, USA

Category:	Eye Care Center
Address:	8215 W Bell Rd #122, Peoria, AZ 85382, USA
Phone:	+1 623-878-6948
Site:	nationwidevision.com
Rating:	2.7
Working:	9AM–7PM 9AM–6PM 9AM–7PM 9AM–6PM 9AM–6PM 8AM–5PM Closed

Location

Photos 6

Reviews 15

A Private User

Showed up early for my appointment and I took about five minutes to complete my paperwork. It was not real busy. They had a staff of four plus the eye doctor. They took my paperwork and insurance card right away. I sat their waiting while they were handling a couple of telephone calls. It took all four of them to handle it. They got off the telephone and started talking bad about the customer. The one front desk employee looked over where I was sitting, but she didnt seem to care that I was hearing all of it. I waited another thirty minutes and noone said a word. The doctor had finished an eye exam on another patient and they still left me waiting. I decided to give it ten more minutes and then I was leaving. The girl who does the initial exam finally came over to call me back. I went to the room and said does it always take thiirty minutes or longer. She said, yes the eye exam does take about thirty minutes. I said, no I have been waiting that long since you took my paperwork. She said sorry I didnt realize it. This same person walked by me multiple times and was more interested in the calls then handling the exam. I said noone even said a word, apologized or gave an explanation. I told her if this is how you do business I was concerned how the rest was going to go. I told I was leaving. Now I have used the nationwide at 43rd Avenue and Cactus for over twenty years and had great service. Even on a busy Saturday, I never waited this long or was ignored. I am taking my business elsewhere.

Lynette PopeJoy

Called to set up appt, the lady I spoke with kept forgetting what I was telling her and I had to keep repeating myself and she kept asking the same questions over and over. I was told the price was $39 w/o dilation or field of vision, and there was a discount with my insurance for the glasses and set that up and appointment 4 later this week. I was called the day before that they called my insurance and was told I was not insured w a company Id been w over 30 years. They told me to call and work it out w my insurance company and simply call them back when it was fixed, I call my insurance nothing was wrong and called Nationwide that day. They told me if they werent able to verify my insurance by my appointment on the following morning I would have to pay full price.. They also informed me the $39 exam is not valid on Friday the day they had made my appointment and the price I have been quoted. The $39 exam only on Tuesdays Thursdays and next Tuesday they did not have a doctor so Id have to wait another week without glasses. The issue I had already been through this this Nationwide Vision office Made Me leery of doing business with them at all.

Thinh Tran

Last time my family went there, they overcharged the co-pay. According to the plan, we only have to pay $15 per person per exam but somehow they said that it was $50. We found this out after the exams were performed. Oh, well, I guess we should have asked them what would we have to pay first. Now we go to Lenscrafter and pay only $15 per exam with the same insurance coverage.

Donkey

This particular office is 26 miles away from us, but was worth the drive. I decided to come here based on positive reviews for this specific Nationwide location. We had an appointment and were seen promptly. Overall the entire staff seemed friendly. The doctor is great interacting with kids and Brandi is very helpful.

Michael Staggs

I Love this store I drive from Tonopah az to this location and have gotten 4 pairs of glasses from them. The experience is always great and the staff is 5 star rated in my book. I will continue doing business with them for years to come. It is well worth the drive every time : ) thx

Wendy Banker

Ive been looking for an eyeglass store that has good customer reviews and have concluded that most have a combination of people who either adore or detest the place, so Im just going to try a few places and make my own decision!

Stacey Bagby

Customer service sucks, its been 3wks n still no glasses every time I call I get a different lie. I promise after I get these glasses and make sure everything is good with them I will never go back in there

Miranda Clock

This nation wide is horrible I will never get my glasses from here ever again! Ive been told 3 different dates as to when my glasses will arrive its been 4 weeks! I cant see anything!!

Monica Thomas

Horrible service, I will never get my glasses from them again. Ordered almost 3 weeks ago and now they are not shipping for another week. I called and the could case less!

Vivian Pham

The doctor very nice, frendly but all the staff so terrible, they not even know how to smile , say hello when you come in, they very mean to the kids.

Taylor Doran

Everyone I talked to was very helpful, polite and friendly. Great experience!

Lainey Arnold

The experience was fantastic the staff were amazing and overall 5 stars.

Aleesa Sells

Dont go if you plan to be ignored.

Justin Chen

The worst place I have been

Brenda Roberts

Very helpful