University Veterinary Hospital

Reviews 6

LA

Lauren Young

I had the best possible vet experience with Dr. Fosbender and nurse Leslie at UVH this week. My dog Lulas eye started to get inflamed and teary over the weekend. On Sunday morning we took her to a different vet (not UVH), who had us wait for three hours for a drop-in appointment and wanted to put her under full sedation, keep her for a day, and charge us $900 to figure out and treat the problem. My mother in law is a vet, and this seemed really extreme to us, so we decided to wait a day and see if it resolved. When it didnt resolve, I called UVH to get a second opinion. The first amazing thing about them is that they fit me in for an appointment within a few hours and Leslie began working with us basically as soon as we arrived. The second thing that impressed me was that they called three of Lulas past vets to get her medical records, and Dr. Fosbender had actually reviewed them before our appointment. Most importantly though, when Dr. Fosbender came in and did her initial exam, she found a fox tail under my dogs eyelid and just pulled it out immediately! Then, to make sure there was no other debris or damage, she gave my dog a local anesthetic (not full sedation!) and did the same tests that vet #1 had recommended. Leslie and the doctor explained each treatment really well before getting my permission. The total bill (including two medications not prescribed by vet #1) was $250, and the whole procedure took about a half hour. Bottom line: UVH is super well-organized by its administrative staff, has an extremely skilled, efficient, and thoughtful medical team, and charges reasonable prices. Im so glad we found such great care for Lula!

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Amy K

I love this vet. I brought my cat here when he had an abscess, and the vet and assistants knew immediately what it was, and handled him with gentleness and good humor. (The good humor part was when the abscess leaked all over the place without having to be lanced, and it was gross and also funny.) I was able to ask all the questions I needed to and felt very comfortable about the care, and was given a choice between more and less expensive treatments -- at no time was I pushed into paying more than I was comfortable doing. I then brought my dog for a checkup, and she is a nervous little terrier who didnt like any of the process. They were gentle and kind and she was out of there swiftly, and has been like a new dog ever since (they finally got rid of her fleas). It turned out that the first vet I had brought her to, two years ago when we got her, had told us some fibs, which University Vet corrected. Again, this vet was cheaper -- we didnt have to do blood tests before getting the prescription for flea medicine. Finally, I have to single out and commend the front desk simply for being friendly, professional, and helpful. I wish she worked for my actual doctor rather than my vet, because this is how health care is supposed to be. Also, the waiting room has cookies. FOR PEOPLE. I mean obviously they have treats for dogs. BUT THEY ALSO HAVE TREATS FOR HUMANS.

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MI

Michelle Nanavasca

We called the UVH this morning to bring our very ill kitty in. The staff was extremely accommodating and very kind. I felt they were very educated in their field. BUT, way too expensive. I have been to many Vets offices over the years. The ones that have disappointment me the most are the Vets that are trying to get the most out of you. I felt that the billing was over the top and were exploiting our love for our animal. Every turn was a new charge. I worked in the medical field and often people dont understand how treatments work. Thank God I had that background, I could have been fooled into spending way more money than I should have. I think it is shame that a Vet will exploit an animal owners love to gouge them out of money. I have two teenage sons who dont have insurance, I have NEVER had to spend so much on medical cost. I have had several medical emergencies and have worked for an office who only deals with emergencies, but the nickle and dimming that UVH did to us today is really disappointing. These are not animal lovers these are business motivated individuals. I would not recommend this pet office to anyone who loves their animals and have a NORMAL budget. IF you have all the money in the world to waste it on test taking and lab results then this is the place for you.

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DU

Dung Nguyen

One year ago I found a lost dog hiding under my car. she was in horrible shape.. scared, very skinny, you can see ribcage and backbone showing from lack of food, very dirty and infested with fleas. This dog needs help. Fast forward two days.. I have never been to a vet before so I was driving around looking for one that would accept walkins. The first place I stopped at looks very nice and professional but my gut feeling said nah. My second stop was at University pet hospital at their old building. The place didnt look so modern from outside but something about it says welcome. Its around noon, they were busy plus its lunch time..oh joy. I was more nervous than the dog walking in lol. I thought they was goona turn me away when they asked if had an appointment. But they didnt..Wow! Long story short..my first time at the vet and first impression is whats important to me. This place is awsome!! Dr. Mattu and Dr. Laura Fosbender are great. James and Roger..the vet techs are friendly and cool. These guys are down to earth.. you can tell the love animals XD my dog Tofu and I thank you

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LA

Laura Klivans

I wouldnt recommend this vet to others. The vet I met with in the appointment was very nice, but the other aspects of my three experiences here werent great. Each time, theres been a sort of comical mess with my paperwork and getting back to me when their staff has said they would. For example, I was once sent my dogs x rays, but the email I got was for a cat. Another time, the staff said they would follow-up with me and didnt, and a third time when I asked for help deciding which version of a joint support supplement to get they told me to read the instructions to decide (I had -- but it still wasnt clear to me). This type of thing is so understandable when it happens once, but its happened each time Ive gone here. The last thing about this vet is that each time I feel like they are upselling me on services my other vets have never pushed me to get, which makes me feel kind of yucky. This disorganization overall made me choose not to return here and keep going to my old vet in San Francisco, even though I now live in the East Bay.

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OA

oakleyuu

I took my cat here when she was just a kitten. I think we ended up going twice, maybe three times, and we boarded her there once for a day while our apartment was being sprayed. While the staff are overall friendly, I found it very disconcerting that they had to take my cat into the backroom in order to treat her. She had to get blood drawn once, which is a little more understandable as a reason to take her back, but even when she just got vaccines they always took her into the back. I am sure they treated her with care, but it is very strange to me that they couldnt do it in the room with me. I was not prepared for this, as no vet I have ever been to did this, so just be aware. The vet techs were great, and very knowledgeable, and the vet seemed to be as well, but he had very little "bedside manner" and I found him more business like than I would have liked. Overall it was an okay experience, but I have since moved on as I was never comfortable with them having to take my kitten into the back.

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