Cat Clinic

Reviews 6

RE

Rebel Ely

OFFICE MANAGER DOES NOT UNDERSTAND CUSTOMER SERVICE, I FIRED THEM AS MY CATS VET, AND THEN OFFICE MANAGER SENDS ME A CYA LETTER. I was a repeat customer of this veterinary facility. I liked the fact that it had a convenient location and specialized in feline health. Also, I found the vet to be quite compassionate and knowledgable, but her staff was routinely unusually hard to deal with and totally unaccommodating compared to every other veterinary office Ive visited in California and elsewhere. The staff wouldnt matter except they the young women who run the place control access, scheduling, etc. Two visits ago, the vet told me I had to run a whole bunch of tests, and frankly I felt ripped off after spending over $500 when nothing was wrong with my cat (thank God). Then, more recently, I returned and took my cat for routine shots. The vet suggested splitting up the shots (to avoid overwhelming the cats immune system) and I agreed. She explained the second shot could be simply given by a vet tech. Should be simple, right? Not at the Cat Clinic. Two weeks later, after repeated phone calls, I could not get on the Cat Clinics tightly-controlled vet tech schedule. They could not accommodate me during my lunch hour (from work) or after work (between 5pm and 6pm), any day of the week. I finally asked the office manager Tracy if she could let me just come by with my cat either some evening or on the weekend and was told that she could schedule me 2 weeks hence. I explained how ridiculous this was - - particularly considering it was only a 1 minute shot and I was happy to wait around in their lobby. Her response was that the vet techs needed 20 minutes to weigh my cat and take its temperature before administering the 1 minute shot. And because they needed 20 minutes, there were no available appointments. I again offered to bring the cat and wait around until a break occurred in their schedule, but Tracy was not willing to accommodate that option. I finally concluded (and explained) that going forward after this shot, it would make better sense for me to take my cat elsewhere for regular treatment since the Cat Clinic was so needlessly (in my opinion) rigid and unaccommodating with respect to scheduling such a simple thing for a repeat customer, and I actually work for a living from 8-5. A couple of days later, I received a letter in the mail from Tracy, the Queen of Customer Service, saying that they refused to provide my cat with any further treatment because my "recent interactions with their clinic made it impossible" for them to "communicate with trust and confidence". Seriously? What arrogance for them to try to turn that little interaction around in a CYA letter. So here I will be more direct and not beat around the bush: This clinic is expensive compared to other clinics. It doesnt produce better results, or offer more specialized feline services. I am well-acquainted with all the reputable feline vets in Orange County, and elsewhere in California (including UC Davis) and I fired the Cat Clinic. For an office manager to create new problems instead of simply resolve a problem was the last thing Id expected when I asked to speak with her, and frankly I fired them because of her actions. Any decent office manager without a huge ego problem would have recognized that sometimes customer service means being flexible to pet owners who work for a living.

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MA

Mary Russ

HORRIBLE HORRIBLE PSYCHOTIC RECEPTIONIST! I was driving from Arizona to Santa Barbara and wanted to make a stop in Orange, and since I am traveling with a cat, requested to board her for a few hours. The receptionist said it was fine, and then got SO SNOTTY saying "HAVE YOU EVEN BEEN HERE BEFORE??!" in the nastiest tone I have ever been spoken to, and said she actually couldnt board her because she needs a medical exam and they were all booked up, even though I have all of the cats paper work from her previous vet, and she has all of her shots updated. This cat is perfectly healthy and has all of her paperwork with her, and the bottom line is that this place of business refused a customer for no apparent reason, besides the receptionists bad attitude. Word of advice to the receptionist from a business owner like myself: be accommodating to ALL potential customers

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LO

Lori Bradley

I cant say enough about The Cat Clinic of OC! My cat, Nico has been a kitty-patient of Dr. Kelly for about 5 years now. I love the facility and staff! With their convenient business hours I never have a problem getting an appointment for a physical, shots or that little ailment that Nico had last year. With a smile and a calming voice, Dr. Kelly not only puts me at ease, but Nico as well! Shes extremely attentive and answers all your questions! Reasonably priced too! I have also used their boarding facilities in the past...top notch! Overlooking the lobby, my Nico has a nice little "room" with a "shelf" to lounge out and where he can bring his own bed, toys and treats. Very clean and tidy! They also offer "townhomes" and canopy beds for the spoiled kitty-guest as well! Crazy! I wouldnt hesitate to bring my cat here and neither should you!

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BR

Brittainie Chéri MacKenney

i have been going to the cat clinic since it first opened on 17th street... granted i was in elementary school at that time, but id go with my parents when our cats needed help... twenty-six years later, ive been a consistent customer, having taken all ten of our cats here over the years (two of which i adopted directly from the cat clinic!) the clinic is comprised of a great team - every individual here is warm and knowledgeable... they do what is best for your cat; and when that sad time comes where all realistic options have been exhausted, and we have no choice but to say good-bye to our beloved friend, they make that time just as comfortable and special as possible... i cant imagine going anywhere else, and refuse to go anywhere else... i am so grateful to have such a compassionate team of experts in our community...

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DE

De Gallow

I am so sad that Dr. Kelly Wright is no longer the owner of the Cat Clinic. I agree with the review that says she is so compassionate & caring; she makes you feel that your cats are her favorites! She provided wonderful care for many years for my beloved Fidget, and then took care of my two new cats. Im bereft that she will no longer be here to treat them. I always felt that she was a trustworthy professional, completely ethical, and not a price gouger. She is missed! The advertisement I recently got from the "new" owners of the Cat Clinic claimed that, "the Cat Clinic is bringing quality cat care _back_ to OC." I feel that was a very unprofessional dig at Dr. Kelly--she provided quality cat care every day!! Good luck, Dr. Kelly!

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HE

Henry Tremblay

If you want the absolutely best veterinary care for your cats, this is the place to come. The entire staff is so caring and competent. Recently my 20 year old cat had to be put to sleep, it was a traumatic time for our family and Dr Steinberg and the whole staff went above and beyond to help us out and to ease my kittys suffering and to make his finals days with us as calm and peaceful as possible. The whole staff sent a beautiful card and donated to The animal memorial fund in Fus name, this was such a kind and thoughtful gesture, and was much appreciated. We will continue to use Dr Steinberg and the Cat clinic for all of our cats and recommend them to all of our friends, they are the best!

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