Redlands Community Hospital

Reviews 4

TE

Teagan Walker

I almost died here. To start off i visited the ER here 3 times. The first time i went in with severe stomach pain. After a painful wait the doctor pushed on my abdomen and i screamed out in agony. I was given pain medicine and test but sent home. I returned a couple of days later by ambulance in utter agony. I was promptly placed in a bed in a hall although their were many open rooms. The nurse was so rude and had no compassion for her patients. Again after staying all night and not being moved into an er room until about 4am i was sent home. I followed up with my obgyn a day later who called the ER and notified them he was sending me over to the ER immediately because something was not right. Once at the ER i was once again treated like nothing was wrong even though i couldnt stop crying. Thanj god the on call obgyn surgeon came down and could see my eyes pleading for my life. He agreed against the ER doctors orders to admit me for observation and elective surgery. The sunday my surgery was supposed to take placd they tried to bump me off the schedule. We had to fight to keep me on and therefor my surgery took place that evening. Lo and behold once the doctor opened me up my appendix had ruptured and caused adhesions of all my abdominal organs working its way to my liver. I also now have to be aware at 27 yrs old that if i choose to have children there could be complications. Thank god for Dr. T. He saved my life. You would think the horror was over right? Well no, a couple of days after the surgery i was in extreme pain worse then before. Although screaming bloody murder i was told by the arrogant on call obgyn and floor manager that i just had surgery it was normal. No! What i was feeling was not normal. I asked if i needed to call 911. As a social worker i was appalled at the treatment i was recieiving. My mom ended up having to call Adult Protective Services. Not to mention the doctor ordered me.to be shot up with ativan to quiet me down. Without my approval!!!!!! Next after APS was called finally a hospital social worker helped get things moving. I recieved a hospitalists doctor and it was determined i had an illeus and needed a gi tube down my throat to clear the bile building up in me!!!!!! I was right that something wasnt right. Not to mention there are plenty more things that went wrong. In the end i finally had a great nurse and the hospitalist was nice. But overall i would never ever everrrrrr recommend anyone to go here. Also follow your gut! Go for a second, third, or fourth opinion. You know your body. Im so lucky i had family to advocate for me. Please if you do end up here do not leave your families side. And make sure to stay on top of every move. Your life depends on it. So disappointing Redlands Community, lives are not just a money buisness. Not to mention the after effects. I have now had to deal with major ptsd, anxiety, and depression. I have had to resign from my job thanks to this mental trauma.

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PR

Praveen G

Since there is no rating less than one, Im rating it as one. Worst service I have ever seen in the USA. Please do not go to this hospitals emergency department (ED). The worst treatment you can ever get will be provided. I took my 15 months old kid to the emergency room for wheezing. My kid was not able to breathe properly and the oxygen percentage was 83% (should be 95% to 100%) which is very very less. Nurse and the staffs at the reception was seeing all these and made us wait for an hour to complete the registration process. After an hour, my kids name was called by the nurse sitting at the reception. She did all preliminary checks and let us inside a hospital room. After waiting in the room for 25 minutes, a doctor came and moved us into an emergency ward which had 3 or 4 beds. To our surprise we were given only a recliner seat (not a bed) and my wife had to sit with my kid on her lap and holding for close to 3 hours till the continuous nebulizer treatment was completed. After 3 hours the doctor came and discharged us, which again took one more hour to complete the discharge process. I was billed $948 for this worst service. I contacted the Patient Experience Liaison team highlighting all my concerns and requesting them to waive off or atleast reduce my bill amount. After 4 months I got an apology letter from the hospitals Patient Experience Liaison team stating that they apologize for what they did. But nothing on the bill reduction or waiver. Hospitals business office called me and asked to settle the amount of $948. Im also attaching the apology letter that I got from the hospital. Below are the list of people whom I spoke regarding bill reduction/waive off - Debi Carnes from the Patient Experience Liaison team - Lindy from the Patient Experience Liaison team - Mary Akshem from the Risk and Compliance team - Angelica from the Business Office or Billing team

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PA

Paul Frank

My husband was taken there via ambulance due to his second episode of dizziness and profuse vomiting. . 10 days prior to ER visit he has first situation of severe headache, dizzy and extreme vomiting. 3 days later intense pressure in head a "foggy" feeling had him going to Urgent care , who had done a CT showing abnormality with possible infarct or mass. The Urgent care MD ordered authorization for STAT brain MRI /MRI with and without contrast which was then scheduled for 1/30/2014 at highland springs imaging. RCH ER refused to do and MRI stating that this was a very expensive test and that they would redo the CT. They stated that the CT was WLN at the hospital. He was transferred to Observation unit where he was overnight. No further testing was done on him. The next morning he had a Neuro exam By the ER doctor and thereafter became very dizzy , nauseated with severe vomiting. Yet a doctor that never even assessed my husband discharged him later that evening without explanation. I never spoke to a Doctor once he was in the Observation Unit and the entire staff besides one nurse was extremely rude and not helpful, just eager to kick him out . I was instructed to take him to have MRI done the following day. The MRI was done at 10:00 am and we received a call stating that my husband did have a stroke and poor blood flow in the Brain. We could and should have received these answers in the HOSPITAL , however the start of his treatment with Plavix and Lipitor did not begin until his primary Doctor consulted with a Neurologist and therefore delayed. This lack of care and treatment is not acceptable. I have insurance and the MRI had already been authorized. Again, My husbands treatment was unacceptable and this situation should be looked into.

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GI

Gian M

My experience at the Emergency Room was good: I was taken care of right away, and discharged in a reasonable amount of time. The attending PA and EMT administered medical care and relief efficiently. They brought and covered me with a warm blanket, and helped me carry my belongings since I couldnt see very well (eye injury). No complaints with the ER staff. Things went sour when I had to deal with the Business Office/Insurance Department. After my primary insurance paid for a portion of the bill, I forwarded my supplement insurance information to them for processing - Victoria did not do so. I paid for the bill myself (to avoid being sent to collections) and my supplement insurance had to call them and explain that the rest of the bill should have been paid by them. When the check from my supplement insurance went to them, it resulted to an over payment owed by the hospital to me. I spoke to Victoria again about this, and she said that she will handle it for me. About a month or so later, following up with her and leaving voice mails, I was ignored and didnt get a call back. One day, I spoke to Christine (Victoria was off), and she was able to handle it for me. Christine informed me that my information was forwarded by Victoria to their supervisor who needs to approve the refund, but that nothing else was done. I would have appreciated a follow up call or any update - I didnt get it. I have been dealing with this since mid-April, and just got the refund started last week. Very unprofessional and disappointing. This staff is supposed to be a reflection of the hospital. I hope that they learn not to promise things even if they would not follow through.

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