Banfield Pet Hospital

Reviews 7

A

A Private User

I have had my Labradors with Banfield since they were born in Austin, TX. The service was excellent, the facility was clean and the doctors REALLY were in tune with my dogs and they really seemed to love their work and profession. Then I moved to Dillon Beach, California, north of San Francisco. I visited my nearest Banfield, which was Rohnert Park. The Dr. Kundra facility is dirty,the staff is not knowledgeable, and Kundra could not even get the gender of my dogs correct. He kept calling them the opposite, as with my female, he kept referencing her as "he". Kundra tried to push my buying extra products, and he seemed to have more interest in knowing about me rather than my pets. I was so disgusted with my two experiences at the Kundra office, that now I drive to Vacaville, Ca faciltiy. It takes me an hour and a half to get there, but I feel that it is worth it, especially when my dogs need surgery and when they have their teeth cleaned etc. I have been travelling to Vacaville Banfield for three years now. I love Banfield, but I am disappointed that they have not gotten rid of Kundra. He bought into the franchise, whereas my "professional and caring" Banfield experiences are company owned. DO NOT LEAVE YOUR PETS WITH KUNDRA AND STAFF. PLEASE !! HE DOES NOT CARE ABOUT THE PETS, IT IS A BUSINESS FOR HIM, IT IS OBVIOUS HE DOES NOT ENJOY HIS PROFESSION.

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LI

Lindy Simon

I brought my dog Lola to Banfield about 5 months ago. I liked the treatment and the courtesy of the staff. Although Dr Stafford obviously cares about animals her bedside manner leaves a lot to be desired. I have been there about 5 times and every time she talks down to me. She intimidates me. She never smiles or has a real conversation. She is cold and every time I was there she berates me for not doing what she feels I need to do. Which I have done. She actually counts off on her fingers my failure to follow her instructions which is not true and says to me, "we have this same conversation every time you come in". I do not appreciate this treatment and will no longer put up with it. I am an grown up adult woman and I dont allow people to talk too me the way she does. She has insisted I buy medicines, $200.00 worth that are not and have not done one bit of good for my dogs dry eyes. The last $59.00 small tube she wrote a prescription for I did not purchase. I took methods into my own hands and treated her eyes the way I saw fit which cost me a few dollars. I will no longer take Lola to Banfield and would not recommend them to anyone. I will go back to my previous veterinarians. Lindy

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JO

Jordan Leigh

Its not uncommon to receive free vaccinations when you adopt a pet who has not yet received the full batch, so I happily accepted the offer to bring the cat I adopted at Petsmart back to their pet hospital for free followups. The cat was given his first batch of shots free of charge while I waited and I was told just to mention the name of the person Id adopted him from to have the fee waived on the rest. I thought about asking for this in writing but felt that it would be rude. The following month when I called to make the appointment for the free shots the desk clerk confirmed "yes, weve been doing that". However when I arrived with the cat in tow I was told that I would be charged over $100 for the office visit unless I came back during the hours and days when they waive that. So today I took time off work yet again and packed my cat up and drove him across town. This time, the veterinarian personally refused me saying that they only do free memberships, not shots. As they are not my nearest local vet I would have no use for a membership. It was another completely wasted trip and my cat has still not had his followups.

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CH

Christina Fedrick

Vet care is acceptable. .... be warned though they will not call you if your payment dosnt clear. In stead they just bill you randomly till it dose tacking on an extra $10 each time.. also i was told my payments would not start till December when i tried to pay in November. .. turns out i did have a payment due in November witch i got charged extra for in December because it didnt clear twice and was labled late... ( no money in account because i was told no payment was needed) They never even tried to contact me..... I found out about it at my next vet visit when I was making my payment... lost half my grocery money that day.... no attempt to was made to fix thier mistake and no apology was offered. So be prepared for their crappy billing setup ... overall if not for the cost of thier screw up would have been much cheaper then my local vets. Am currently waiting for my newest payment to clear.. was supposed to hit on the 5th........... The banefield in southern California in Temecula was 100 times better... i am hugely disappointed with this one. So watch out!

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A

A Private User

This is the worst place to bring your pet. They schedule about five peope for the same time your appointment is. I went in the other day with my two dogs and waited two hours to see the vet. First when you check in, it takes about 20 minutes while the front office fumbles around and seems to have no idea how to use a computer, then you wait, and wait, and wait. Then Dr. Kundra comes in for about five minutes and rushes you through the appointment, and seems puzzled on why you came in the first place. He leaves to ask the front office what we came in for, and refuses to listen to us when we explain why we are here today. When you check out of the clinic expect to wait about another 15 minutes for them to sign you out. Once my plan is up, Im going to another vet.

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DH

Dhyana Walker

I have been reading the reviews and am so glad my experiences have been better then those other people. Dr. Corsi must be new because I have never seen the doctor they are talking about. I have had my 2 chihuahuas on the wellness plan for about a year. I work for another vet in Sonoma county but just cant afford most care where I work, the wellness plan helps me so much because I can pay monthly rather than all at once. It even includes their dentals each year. I have been a veterinary technician for the better part of 26 years, and feel Banffield does care. They have fast exams Ill admit but they are thorough. I really think they are doing a good job there. Maybe its just because I speak their language I dont know but I am happy there:)

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A

A Private User

PLEASE DO NOT BRING YOUR PET TO BANFIELD IN ROHNERT PARK. They let my dog die and are charging me a whole year of their "wellness" plan. They vet there is the absolute worst "doctor" i have ever met. He is demeaning and rude to his nurses. He is mean and rude my dog and me. NEVER GO TO BANFIELD ROHNERT PARK FOR ANYTHING. I had a great experience with other Banfield locations, but this guy, Dr. Kundra Kudlip, is a complete jerk and shouldnt be working with the public or animals. So please, out of respect for my dead dog and the suffering she went through, dont go to rohnert park banfield. Thank you

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