Banfield Pet Hospital

Reviews 10

JO

jon

People from the pet store will come in and play with your sick dog. Everytime ive been here people have come from target or bestbuy just "to see the puppys". The staff ( a tech) actually encouraged my 70+ lb to jump on her by petting him. even after i had made it clear i didnt want my dog to be jumping on strangers she said "its ok i dont mind" well i do mind, i just said so... I took my dog in to be neutered, just neutered, but when i picked him up he had been chiped and had all his nails cut. I didnt want him to be chipped by banefield or have his nails cut. His nails didnt need to be cut and almost all of them were bleeding to the point were they had put quick coagulant in the "wounds" ive always grinded his nails not cut them becuase his follicles are weird, if they had asked for my consent i would have explained that to them. I asked why the aforementioned was done without informing me (especially considering they charged me) and no one could answer me. I Called banfield corporate 3 times over 2 weeks and was told id receive a call back in 3-4 days which i never received. Theres so many "real vet offices" in santa rosa please dont go here. I only went becasue of the stability and accountability associated with a "chain", but this place is bad. Not to mention when i got home i found out they had sold me some store brand ear cleaner by sneaking it into my bag when picking up my dog, who does that?... Theres a reason there not registered witg the BBB EDIT* if you dont believe check consumer affairs, i bet all these google reviews are friends or family of the staff.

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KR

Krystle Foodie

I love Banfield because when I moved here from Florida I felt comfortable going here because the one I went to in Florida was great. My cat is 11 years old and they have taken such good care of him! He recently had his dental exam and it couldnt have gone more smoothlu. They clearly explain anything you ask and all the employees and doctors have been so friendly. Thank you Banfield! P. S. I highly recommend getting even the basic insurance... I was skeptical, but I couldnt be more thankful that I got it for my cat. Its already paid for itself twice over and its not even July!

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EM

Emily J

Dr. Wood, Dr. Rathie, and (newly) Dr. Riley plus all of the Santa Rosa Banfield staff have always been great to us. We have taken our 2 year old German Shepherd there since she was about 4 months old and they have been there for us through all of the last minute illness appts, regular check ups, and everything in between. They are always willing to fit us in and take care of our girl. I wholeheartedly recommend them!

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ST

Steve Bailey

Very caring staff, have been here several times with our Golden Retriever Kipu and signed up for their wellness plan which also allows us to stop at any Pet Smart location with a Banfield Pet Hospital, which will come in quite handy while on the road. Both Dr.s we have have seen have been very attentive to our dogs needs, havent been to any other locations but hope they are a good as this staff.

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AL

Alex Ostroumov

The staff is very caring and seems very knowledgeable. Dr. Woods was wonderful in taking care of our two senior cats and seemed to genuinely care for them. She was able to very expertly calm them down when they were obviously agitated and nervous. Were very happy to be receiving care for our cats from this facility.

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PA

Paul MIDAS

They will always answer questions and work hard at finding solutions to get a dog back to good health. Theyve done it for my dogs and cat. Theyre good people

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CY

Cyndi Howlett

The staff is friendly and knowledgeable. Dr. Wood is very understanding, patient.

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CO

Consuelo HolguinMoreno

Treated us great with an emergency situation with our dog. Friendly and helpful.

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CA

Cathy Noel

I love the vet here! She is the best.

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KA

Kara Caywood

Jonnie loves his vet, and we do too!

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