VCA Mueller Pet Medical Center and The Pet Inn

Reviews 4

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Ashlee Chen

I absolutely love Dr. Katara and for that matter all the doctors; they will call you back and answer any questions you have. Dr.k in particular was my cats doctor and he was very sympathetic and informative as well as caring when it came to my cats treatment. Unfortunately my cat only had about a week left after a battle we had for a couple years. The 2 star rating is for how they acted on my cats final night/day. Unfortunately Dr.k wasnt working on call that evening and wouldnt be in for a day. The Dr. That evening on call was helpful and sympathetic to my feelings. My kitty was showing signs it was time. However the front desk lady was very rude; my questions about my cat seemed to annoy her, or that my questions seemed silly or stupid. I have never lost an animal friend and was trying to get any info I could ie signs of pain, concerns, urinating after death? I just wanted to know a little of what to expect. All she cared about was bringing him in at a 96$ fee to then give me the info I asked... They quoted me a price for euthanizing a week prior and wouldnt honor that price even though it was merely 1 hour 20 min till regular price time started. I get they need to make money, but honestly they have made quite a bit in all the times my kitty was there. I was just hoping for some compassion. Clearly the front desk only cares about bringing in the money. I called Vista specialty that evening as well after being treated rudely by the front desk. They were truly amazing, talked to me for 30 min answering any and every question I could think of, they were not bothered with my crying and were sweet and comforted me with my big decision. When it came down to the decision, we decided to let him be at peace peacefully. And it was not with Meuller, I decided to bring him to vista where the experience although very hard for me; was amazing and they treated me like I was a client and family member for the past 5 years.....unlike meuller whom I have been a client for sometime. My 2 star rating again has nothing to do with the Medical or doctor side of Mueller. They are fantastic in that area and my other pets will continue to go here, Dr. Katara is the best , just after the other day I have no respect for the front office attendant who was working that evening.

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mylia lee

I suggest doing your research first before taking your pets to this vet.... learn about the symptoms that your pets are having and what they can possibly have because how could something so obvious not get notice as soon as they saw my husbands Dog dragging her leg and looking confused.... if you were sent home with any medications make sure you read about the reviews first before taking it home and putting your pet at risk of any side effects and worsen their conditions even more..after doing my research i came across something online about the medication that they gave me and came across this "Follow your vets advice carefully and read all the accompanying information provided with the medication. This medication should always come with a Client Information Sheet provided by your vet. The next paragraphs will go over a few risks and issues this drug can pose." I was given any information about any risks ..my dog never had seizures until we gave her the medication prescribed to us so we decided to stop giving it to her because we dont know exactly how stable her lungs and kidneys are and decided not to risk putting her in anymore pain than she already is...but again...researching and reading about whats going on with my dog helped me figure out what she had was worser than what the vet can see.....by observing my dogs symptoms from crying in pain dazed and confused bumping into walls walking like she was drunk I was able to figure what she had first and for sure next time I will do my research before having a vet tell me what I dont know because if you dont know anything and trusting your vet is the first thing you do then you are not going to be happy with what little information you are sent home with...I DONT! expect anything back from this place so good luck I hope everyone gets a better experience than I did and make sure you do your research before giving your pet anything!!!

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Nicole Ali

I was told the symptoms my cat was having WERE an EMERGENCY and to bring him in ASAP... a possible uterer blockage I was told- and tests must be run!! - but Id have to wait until Monday for the results (this was a Saturday evening/night). Monday came and went... Tuesday... Wednesday... Thursday... Weeks passed and now about a month has gone by and NOBODY EVER CALLED ME WITH THE URGENT TEST RESULTS - EVER! STILL, Tto this day, no call back, no follow-up, NOTHING. Luckily my cat recovered on his own. I feel taken by this place. Seems legit, right? - treat an animal for NOTHING (BUT was TOLD they: did a sterile, needle recovery of urine, gave subcutaneous saline, and performed a UA at an off-site lab as well as painkillers and an anti-spam medication) but charged me $500! And couldnt even call me and give a BS answer as to what the results were!!!! I had called to ask if he was ready to be picked up after about 3 hours, since I had not yet heard anything. They said Oh, yes! He JUST got finished! I get back to the office which is in South Sacramento (a bit of a drive). I told the woman at reception I was there to get my cat. She said it would be just a minute and she left to the back office. I continued to sit and wait alone in the waiting room for over 45 minutes! I FINALLY had to walk around the building until I was able to pick up the staff members laughing in a back room. I proceeded to knock on the door and told her I have been waiting for close to an hour for my cat to be brought out!! They finally brought him out to me (it was now after 12midnight). Lo and behold, by the next morning he was perfectly fine! Didnt matter what the test said, apparently. He survived, but THEY certainly had NOTHING to do with it. ~~~~DEFINITELY WILL NOT BE RETURNING~~~~

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Wendy Hollister

LABOR dAY WKEND. mY DOG WASNOT EATING, DRINKING , JUST ONE DAY. TOOK HER TO Mueller-My beloved Haveneese. Her tummy bloated. ok, they did blood tests, nothing-then X rays. Put her on a catheter, intravenous-water. This all on the 1st day. I agreed. They kept her overnight, the costs astronomical , just tortured my dog, anyone could see she should have been put down. I wanted to bring her home, to be home overnight, but, they told me, they had to put her under, just to reinsert the catheter. 2 day-they put a plastic collar on her- she was so scared , I wanted to take her home, again, catheter, intravenous. They ask me the next day- $$400-500. more, we need a radiologist, sonar? I agreed. So my dog was put thru more They call me, a back problem, disc. displaced on bladder. Like a back x ray wouldnt tell you that? I paid $2900.00, went and held my angel in my arms, she was so weak from all of those tests, shame on me, I made the last three days of her life a living Hell. God forgive me. My dog was in a concentration camp. I paid $2900.00.

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