Cabrillo Pet Hospital and Pet Care Center

Reviews 5

A

A Private User

I first brought my 12 year old cat and 4 month old kitten to Cabrillo Pet Hospital on 10/17/11. We had just adopted the kitten from a rescue and the older cat had stopped eating due to some problems with his mouth and was having breathing problems. I dont care how much Dr. Rose knows or how much he stays up to date on the latest in medicine for our pets. He doesnt care about the animals or their owners. He barely listened to anything I was saying about my cats condition. Because of the issue with his mouth, he was drooling a lot. Something that had just recently started. The breathing problem has been ongoing for years and I have been unable to find a vet that could narrow down and treat the problem. Dr. Rose actually sat there and told me that he was probably just choking on his drool! WHAT?!?! One has nothing to do with the other. At least the other vets I had been to suggested things that made sense! He gave my cat antibiotics on 10/18. Until yesterday, my cat was back to normal--- breathing much better and eating like a champ. I brought him back in today to have his mouth checked again and Dr. Rose suggested that it may be cancer. I was completely beside myself when I heard him chuckle a few times as he explained this to me, while I stood there choking back tears. To add insult to injury, lets not forget the whole reason I went in there today.. because my cat had stopped eating. Do you think Dr. Rose even suggested anything I could do to get him to eat again?! NO! he ran off to write up the estimate for the biopsy and I didnt see him again. Didnt care about helping me out for right now. You know, to keep my cat from starving to death. Didnt tell me he was sorry to have to give me such horrible news. Nothing. The techs and the girls up front have been so wonderful and caring and I feel sorry for them for having to work with such a heartless human being as Dr. Rose. I will never return to this place because of him and the way he treated me.

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BE

Benjamin Covey

I brought my dog in for an ultrasound for an unidentified GI issue. I could only schedule it on the weekend, and that meant they had to bring in a mobile ultrasound. Here are my complaints and observations: 1) I was supposed to, and was told, before paying $550, that I would get the results right away, but instead I have to wait until Monday (today is Saturday). Ridiculous. I was told the Dr. would be able to look at the results and get with me right after the procedure. Didnt happen. 2) My dog was brought out to me covered in whatever kind of gel they use for the procedure. It was all over his eyes and coat. Have some (expletive) respect. Its like bringing your car to the shop and having the mechanic leave grease all over your seat. 3) I cant see how any dog would sit still for an hour to have this procedure performed, yet they still charge an additional $100 for sedation on top of the $450 they charge for the ultrasound. Seems like a little overkill ? Hopefully you have pet insurance, too. 4) No after care instructions; no one asked if I had any questions, actually. No visit from a vet. Guess Im on my own. The cost, while outrageous, is anticipated, but pales in comparison to how my pet is treated, and I guess how Im treated as well. That is how I am rating this experience. I travel all over the country and have been to many vets. I hate when my dog is treated like a commodity and solely as a source of income for the particular practice. I chose this place because I am new to the area, and its close to my house, and truth be told, it had good reviews. I will be looking elsewhere.

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JA

Jade Springmeyer

I am so grateful for Doctor Hibser and his AMAZING staff! I called urgently today to get an apt for a second opinion, they were full but could tell that I really needed help so they double booked me on a Saturday!!!! Backstory is that yesterday I was told that I may have to put my best friend down because she has an infection in her eye and nose that could be caused from an abcess or a granuloma. I asked the doctor that we were seeing if there was anything I could do to help my pup with pain, I was told no she either needed extensive dental exam and treatment or I needed to put her down. Now she is 15 but she is still very active and Mobil she is still eating and having normal bowl habits. So needless to say I was in SHOCK! I just didnt think she was ready to go. At my visit today with Dr. Hibser witch was very through he listened to her heart, lungs and did a complete external exam. He informed me that yes she has a problem with infection but that she is a senior and shes just getting old. He informed me that there is no need to run off and pay thousands for dental treatment that may not even work. He did help with her medication management so that she is not suffering in uncontrolled pain. But more importantly he DID NOT think that she needed to be euthanized as she is still a functioning dog (just an older girl!) I highly recomend this Hospital and I will be switching all of my pets care to cabrillo!!! I feel like the weight of the world has been lifted off my shoulders.

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A

A Private User

I have gone to Cabrillo doggie day care twice for three hours.Each time when I picked up my dog, he ran outside the front door and urinated for a long, long time. His hair was very wet and he smelled like sweat. He was breathing very fast and jumped into the back of the car looking for his water dish. I filled it up with 9oz. of water and he drank it until it was gone. I gave him an additional 4 oz which he drank just as quick. When we got home he ran into the house and drank more water. I think he had been left in the cage the entire time without a break to potty. I think he must have drank all his water and no one noticed that he needed more. It has been extremely hot and I believe by his behavior he was becoming dehydrated. I will tell you that my dog will not be returning to this facility. It is to bad because it was less than a mile from my home. I would rather drive 20 miles and pay more money and know my dog is safe, happy and well cared for. I am so relieved he was there for only three hours. If it had been longer I might have come back to a dead dog. The staff told me they had 28 dogs today. I only saw three staff members. If anyone knows of good day care and an overnight kennels please make it known.

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DA

Darcy P

Weve had nothing but positive experiences with Cabrillo Pet Care. We have two miniature dachshunds who can sometimes be very skittish around new people or new dogs. They are never forwardly aggressive, but they will bark at new people, and they will occasionally roll over and growl or snap in defense if a dog is very forward. When we dropped them off for their temperament test, our dogs were very nervous and almost refused to go into the front door. Within a couple hours, Alex took the time to get to know our dogs one-on-one, and immediately understood their little quirks. Now our dogs love this place like a second home, and they are always bolting through the door when we arrive. The customer service at Cabrillo Pet Care is also part of what keeps us coming back. For one, they are reasonably priced for the area . Also, the owners are very flexible to schedule changes, as long as you are willing to call ahead. My work schedule is somewhat sporadic, and so I often must call them around 9am, hoping to get my dogs in for day care on the same day. I have never been refused. And the last bonus is that their pet hospital is right next door. Very convenient with a family having 2 dogs and a cat!

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