Western Dental & Orthodontics

Reviews 9

DR

Dr. Reshia B

Shut it Down!!! I went years ago , and look today people are still complaining. When I went, they refused medical care after I waited four hours, because one deal would have more money then other deal. Plus 3 black people were pushed back on the schedule four hours; while every one coming in after was seen. This is not the first or the last case. The message they were sending is, dont come here. Some of us listen. Would you trust them in your mouth after that? A job, does not mean a person is not crazy or evil. A job means you need to eat so you work. Who looks at 20 complaints and ongoing and keeps responding with cookie cutter responses to each complaint? Im telling you guys just look at the responses over the YEARS... Can you find any solutions in them? Hmmm. This will happen to the next customer. Go see a natural dentistry because almost all "dentist" westernized in learning and not well-rounded, will load your mouth with chemical crap your health pays for later. You will notice your treated better all the way around. Sign up for medical health credit cards and make payments if your insurance wont cover it. It feels great to deal with equal intelligence customer service so pay for it elsewhere and plan ahead.

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WI

william reed

I am trying to get my smile back so that I could go back to work. The State of California Department of Rehabilitation has authorized $2,500 to accomplish that but Western Dental does not have a clue to the procedure. This has been going on since May 2015. Since the evaluation and x-rays have never made it back to the department to review and approve which procedures it would pay for, I have had to have three teeth pulled and will have three more pulled since these people do not give a crap. With those 6 teeth missing, I have nothing to build anything on and the department will not pay for dentures. Everyone loses in this matter. i dont get my smile back, Western Dental does not get $2,500 and the Department has a failure instead of a success story to tell. WD does not want to make anyone smile so "how can I make you smile today" is a bogus slap in the face everytime I hear it. This place has dashed all hopes of returning to the work force. I will remain on disability until I die now. Nothing to look forward to. I wish that I had never lost my job as my dentist was top notch and performed beautiful work on my smile over a ten year period. Now it is all for naught.

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XX

xxlegend lucas

How to ruin your day with western dental. First of all I had an APPOINTMENT for 1PM for a check up and regular cleaning, basically went there for them to brush my teeth. Such a simple procedure took 3 and a half hours, I was waiting in the lobby for a good 30, was taken for teeth X-ray, was put back in the lobby for another 40min, was sat in the chair and waited for another 30, doctor looked at teeth, that has Been the only thing done beside the easy x ray, I then was going to get my teeth cleaned, almost a full hour was spent in the chair waiting, and the office was not even full, there where 5 empty chairs, I was finally getting my teeth cleaned, after almost 4 hours I have successfully had my teeth brushed. Complete waste of time, UNORGANIZED staff, outrageous waiting times and possibly understaffed. As a young adult looking for jobs when I can I would immediately turn down a chance to work there as I can not imagine how chaotic the work is and the already mad clients

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MI

Michelle Yu

Worst dental experience ever. The place is messy that I would not imagine it is a dental center. They let me waited an hour for teeth cleaning. I finally went in and took my x-ray. The lady who took my x-ray kept coming back and forth. After I finished taking the x-ray, I waited another hour for the dentist. When I told the receptionist I was not interested in doing fillings that day, I had to wait an hour for another dentist. All I would do was staring at the clock. I had waited at least 3 hours in total for a 30 minutes teeth cleaning. The lady who cleaned my teeth was so sloppy, my gums were hurt and bleeding like crazy. I went back there a month later to get my x-ray for another dental center that I am going now. They charged me $31 for the x-ray. My current dentist said the quality of the x-ray was not good and I will need to take another one in 2 or 3 months.

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MA

Martha Griffin

These people suck so f****** much! Every time I call them for a question or to cancel/reschedule appts. they put me on hold for about 45 minutes! They overbook appts. and at the end they have to cancel some of these appts. Not organized at all. I am stuck with them for now because I started my braces with them...I might even say "f*** it!" and not continue with them. If I wouldve known that they are slow I wouldve never went there in the first place. Even if you have an appt. you still have to wait for a long time to be called and wait longer to be treated. Trust me, you dont want to be seen at this place! I will never take my kids there again and would never recommend it to anyone.

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KI

Kiki Thompson

The customer service was horrible i felt like i was in a nightmare. The staff was so.rude. the office owner came out the back to jump in the conversation i was having with the receptionist about me having delta care n they thought it was booked through medical. Anyway she came out n said that i cant be booked at 2facilities and im like wtf are u taking about? She basically racially profiled me n said it was the previous patient ..im assuming cus the previous patient was black.. and guess what im black.. anyway the made my tooth hurt more n made me cry.. more.. they are supposed to care about the patient.. but they didnt know i was a CERTIFIED DENTAL ASSISTANT...

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CH

cherif kaci

I hated the first time I went there, only stupid people who works there, I havent seen any worst customer service like that in my entire life. Mistakes in the billing, trying to charge people more than what they suppose to pay. My personal advice for people who are reading this,,,,go to a different place better for you, but just in case u have no choice, check with your insurance company to get the price before you go there, otherwise, they will suck your blood. I can send only my enemy to this place,,, I hate it.

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WA

Wallace Rozefort

I was on the schedule for some dental work this week but I had to cancel due to a family situation. I had not read the reviews before and now that I am going through those reviews that make me think of a "garden of horrors" I am wondering if I should reschedule. Honestly, I was fairly satisfied with my first encounter with them but there is nothing reassuring in their current 1.5 rating. Is there someone out there that has anything good to say about this place?

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SA

Safa Abdulqawi

TAKE MY WORDS FOR Granted DONT GO DONT WASTE YOUR MONEY !!! The doctor told me my teeth doesnt need a lot of years for braces so he will do the work in one year and end up doing it on 2 years and they are not perfect or street when I told him why they are like this after the braces he told me thats all what he can do he makes my teeth worse I never would recommend him for anyone he is very bad doctor and his assistant are bad too!!!

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