West Valley Pet Clinic
| Category: | Veterinarian |
| Address: | 22430 Ventura Blvd, Woodland Hills, CA 91364, USA |
| Phone: | +1 818-225-7160 |
| Site: | wvpetclinic.com |
| Rating: | 2.7 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–4PM 8AM–5PM |
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Reviews 11
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A Private User
Beloved pet owners beware. Our beloved dog Rudy, a wheaton terrier was diagnosed with stomach cancer. We were given the option of surgery with a "95% chance of success", the Dr felt great about it. Without the surgery Rudy was looking at two weeks, that the cancerous ulcer would erupt at any given moment, causing excruciating pain. The surgery would give him 6months, maybe a year or more. We were obviously shocked and devastated. We wanted what was best for our dog, we didnt want to prolong his life for us, we were encouraged to do the the most living thing, we did the surgery. He was in a lot of pain, spent 5 days in the hospital, when we picked him up, we were told everything went great. His follow up appointment 2 days later ... He looks great ... 1 day later we rushed him to the emergency room, he was dying, we were a wreck, after 2 hours they came out to inform us he wouldnt make it, they werent sure what happened, however we would have to put him down, as all his organs were shutting down, the Dr who encouraged us, who did the surgery, she never called, the Dr who had encouraged us to the surgery called and apologized, however the surgery was very risky...really??? why before the surgery a 95% success rate???? We were charged over $6000.000. With us the money was never an option, it was our family pet, I cant say the same for West Valley Clinic. The names do not need to be mentioned. The clinic and the surgeon should be ashamed of their selves. They now have a now have a lovely new statue in front of the Clinic. I feel the money spent, would have been better used to teach the staff and their Dr.s how to be more respectful of their clients.
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A Private User
One visit was enough. The receptionist was not efficient or friendly. Instead of talking with me she just shouted random questions to me out into the lobby. I was there for simple vaccines which took 1-1/2 hours to administer and it was not even busy. Then the vet technician tried to sell me a year supply of medication of heartguard and frontline. She also wanted to schedule more visits for one of my animals to collect over $500 from a simple vaccination visit. While my pet was in need of additional non-emergency attention, it appeared she was just pushing pills and trying to drum up business and really did not consider my financial limitations or alternative options to her high dollar plan. There is a reason why this clinic is so cheap, they must have cut costs on hiring qualified employees.
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A Private User
I know the review below mine is not even close to accurate, I had 2 dogs from the day they were born and got all there shots and procedures in other vets when I lived in other locations. When I moved to West Hills I googled vets in the area and found them. They were extremely pleasant people to deal with. Then one of my dogs got pregnant and I took the entire litter of 4 puppies to them and they took care of all the shots and everything needed for the puppies and it was not even close to what I paid for my other dogs. The doctors and nurses (or whatever you call vet nurses?) were very caring and very kind to me and my dogs. I have and will continue to recommend and obviously come back :)
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A Private User
I had gone to this vet for years, but never will again. I find they play every trick to bankroll themselves while providing absolutely horrific medical service. Their incompetence cost my dog unimaginable suffering after a routine neuter. The ER doctor was shocked at his condition. They play games with the billing, and try to say theyve discounted their services- and its STILL way overpriced. Im ashamed to have recommended them in the past- because my friends have had the same despicable treatment. STAY AWAY!!!
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Emily Solorzano
I have absolutely never had a problem with this clinic. The staff is amazing and the Vets are just as great. I dont ever find their prices to be outrageous and they are always very open about the charges they give you. They call you to remind you about appointments, send you cards and even have an entire online system that allows you to see what has been and needs to be done. I love they are the open 7 days a week as well!
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A Private User
Dr. Berens does not care about her patients and clients. Money was not an issue for me, my puppies health was and is! she didnt care, was non chalant about the fatal severity of his condition, follow-ups were forgotten, everything that was promised to happen in 1-2 business days took over a week. I would not recommend this hospital to anyone anywhere anytime. I am sooo dissatisfied!
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Nir Cohen
horrible customer service. Dr. Berend is a transactionally based business owner. In this industry I will only work with RELATIONSHIP BASED owners! Vet doctors should be passionate about helping sick animals, not about making money and running away from problems. I DO NOT RECOMMEND! please help me find a good doctor someone :(
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Kaila Kaden
Dr, Berens and staff are clear, compassionate, adept and professional. They have saved my dogs life, and I recommend them unconditionally.
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A Private User
They are the kindest, caring, most compassionate vet clinic in the area. They deserve your business.
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A Private User
Dr. Berens is amazing with my rat! A great place, friendly and clean! Prices are good.
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Patricia Bartley
Just an average type of place.
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