Mountain Shadows Pet Hospital

5010 Boardwalk Dr, Colorado Springs, CO 80919, USA

Category:	Animal Hospital
Address:	5010 Boardwalk Dr, Colorado Springs, CO 80919, USA
Phone:	+1 719-533-0910
Site:	msphvet.com
Rating:	3.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–2PM Closed

Location

Photos 9

Reviews 6

Kim Tobias

This vetinary clinic is a money pit. We have been their clients for nearly two years and have always felt we were being upsold yet continued to come out of convenience. Recently, however, one of our dogs got hurt. We brought her in for an examination of her wounds. Dr. Durance claimed she needed several sutures and x-rays for broken bones, even though she was running around just fine. I was suspicious as to why she needed so many x-rays and sutures. The bill was upward of $1300! Long story short, we decided it would be wiser to clean the wounds, give her antibiotics, and see how she fares. When we told them out plan, they told us that they would give her pain killers and clean her wounds for us. An hour later they apparently changed their minds and asked us to pick her up...wasting the vital window of time needed to clean her up before a bacterial infection sets in! Their excuse was that she would not allow them to administer the pain medicine shot. Are you kidding me! This is a vetinary clinic! My dog is medium small as well! How did they plan on giving her general anesthesia for her sutures? The bottom line is they were simply interested in extracting a buck and had no regard for my dogs well being. I would definitely not recommend this animal clinic to anyone.

Christine Stone Monaghan

We took our cats in for the first time and the office visit was chaotic. I couldnt get a straight answer about anything and rather than making a list of our questions and getting them answered all at once, they were half-answered one at a time wasting time and causing confusion. While going through our vet files the girl mixed papers up between our cats. I keep my files organized. Now I have to spend time fixing what she messed up. A middle school kid could manage to take files from one folder at a time and not mix papers up. The excuse was that shed only been there a month. Filing is not a difficult task. I asked for a 3 yr Rabies vaccine on our cat and noticed the receipt stated it was for 1 yr. Again, this has wasted my time and money. Now I have to go in and get him vaccinated with this next year and it has thrown the schedule off with our other cat. Our cat had never been so stressed at a vets office before. He was hissing, growling, screaming, and trying to bite. Hes never been that aggressive. They said it was so bad they needed to sedate him for bloodwork. Im going back to my old vet where I didnt have these problems, even if it is 20 minutes away.

Chris Wiggins

Dr. Durrance is probably the best vet I have ever had, he is fantastic! Unfortunately the office staff is very disorganized resulting in a substantial amount of wasted time and trips to the office just to complete routine shots for our dogs. After multiple phone conversations and 2 office visits confirming what was needed they still didnt order the right vaccine and wanted us to return for a 3rd visit. This is for K9 influenza, not a special or unique vaccine that would justify special orders. This is not the first time we have had to make multiple trips to get medicine and other items that were out of stock, but having to make 3 trips for routine shots is just bad customer service. We are very sad that after 7 years the slow decline in quality of office staff has resulted in us having to find a new vet.

John Lee

how hard can it possibly be to get heartworm medication, apparently extremely difficult at this veterinarians office.. being given the run around 2 times while taking off work and then being told that the vet was busy and I would have to wait.... its one thing if I had missed appointments but I refuse to do any business with a place that want me to come with my dog for a very simple prescription and they cannot do it for who the hell knows why not. It does not matter how kind you are to my dog or how well you treat her if you simply cannot meet a time commitment when I am asked to arrive with my dog.

Connie Hill

I came from Florida and had a really good vet there. My dogs are older and I was concerned that I would not find another one. How wrong was I, my dogs love Dr. Durrance and the staff (so do I). I would highly recommend this vet to everyone!

Adam Marciniak

Amazing veterinarians and staff. They have taken care of all of my pets for years.