Dr. Lawrence A. Zimnoch, MD

Category:	Internist
Address:	2311 M St NW, Washington, DC 20037, USA
Phone:	+1 202-296-0043
Site:	westenddocs.com
Rating:	4.1

Location

Photos 1

Reviews 9

Rod Nolan

I have been trying to schedule an appointment with this practice for a MONTH, now. I have never seen/heard a front desk staff talk or react to patients; future patients for that matter, the way this staff does. America does not make the healthcare system easy for anyone, but there is a certain rapport you maintain with the people coming into your office and this office certainly does not know how to balance this. I am not sure if this office has been burned by patients in the past (most likely the case) or is facing financial issues but demanding that new patients present all of their insurance information prior to even being able to SCHEDULE an appointment is absurd; especially when you get all the way through the questions of being a new patient and the receptionist asks for all the insurance information. She then became very short and danced around my questions of why this was needed. I know of most offices asking for this information, but if you do not have it at the time you may present it so many days before your appointment or your appointment is canceled; some offices even allow you to bring it on the day of your appointment, otherwise, they do not see you. I even offered to pay out of pocket (which gives the practice more money) if my insurance somehow wasnt finalized within a week, (like I explained to her) but she declined that offer. "I deal with insurance company billing since I know you have insurance and would want to bill it through insurance, I cannot let you pay out of pocket." -- Direct quote from the receptionist. The only time you cannot let someone legally pay out of pocket is if they are covered under a Medicaid insurance plan. I do not have that and she knew that. Doctors offices cannot legally bill you for services before you are seen by a provider. I understand making the check-in process smooth and efficient, Im all for that, but so many people move to the DMV, start new jobs, and maybe dont have their cards, yet, or dont have all of the information at the time of making an appointment, but would have it prior to the day of the appointment and your "billing issue" would be fine during the time when you can LEGALLY bill for your services. Its very unfair to patients who can prove that they have insurance, who want to schedule an appointment thats far enough down the calendar, that would receive their cards or at least get it over the phone from the insurance company so they dont have to continue to wait for a week(s) after they may have already waited long enough because, and I quote the receptionist, "...need to have accurate insurance on file so we can bill the insurance properly." You dont bill the insurance until after the services are completed. Period, end of story. I could barely get a word in edgewise because of the way the receptionist was talking to me to let her know that I actually work in the healthcare industry and am very aware of how the process works. I see no issue in someone being able to schedule an appointment, who can prove (with documents) that they have active coverage, ahead of time so they can be seen in a timely fashion for THEIR well-being, without having the final insurance member number. Hospitals cannot legally ask you for accurate insurance before an ER visit, prior to treating you...so Im not sure why you can legally get away with this, but I hope the practice takes note of this.

erik lampmann

Very seldom do I write reviews for anything online, but after a spat of doctors appointments over the past couple weeks, I wanted to log on and say just how highly I recommend this practice — and particularly Dr. Zimnoch. The office staff are polite, helpful, and punctual. Ive never had difficulty getting an appointment, and have enjoyed using their online patient portal. Additionally, for those of you looking for LGBTQIA culturally competent and non-judgemental care (including remarkably insightful comments on PrEP), theyre top notch.

Rick Jenkins

Were from Orlando and moved to DC in 2013. Finding a new doctor is always a stressful experience and since my favorite doctor of all time switched gears and went into teaching in 1998, Ive not found someone with whom I feel completely comfortable. We are so glad to have found this practice when we moved to DC. The staff are exceptional. The physicians and PA take their time during an appointment and actually listen. I feel completely comfortable with them from check in to check out.

A Private User

I visited Dr Zimnoch once and the attention and detail he provided were great. It is such a shame that his staff does not compare at all with the services he provides. Calling to make an appointment and then when arriving to his office it is sad to have to deal with such unfriendly, almost rude people. I am not sure I would go back, just because dealing with his secretary is such a stressful and unpleasant experience.

Chad Collins

Excellent Service and Professional Team. If youre in the DC/VA/MD and are looking for an excellent primary care doctor or more, this practice is for you. They are attentive, efficient, and caring on all fronts- from front desk, Nurse Practitioner, to Dr.s. . Very happy with selection.

John Brown

Dr. Christopher McMackin is warm, attentive, and professional. I recommend him as a primary care physician in D.C. His office is conveniently located a short distance from DuPont Circle.

Christopher Janson

I have received excellent, thorough and compassionate care from Dr. McMackin and the entire staff for over sixteen years.

Arun Natarajan

Best doctors and team of professionals I have come across. Couldnt be happier.

Rosalva Canipa

Dr. Zimnoch is excellent, very professional.