Xspectical Eye Care Center

Reviews 4

CH

Chukwuweike Gwam

I was literally 8 minutes late for my appointment (8 minutes... not 10, not 20, not 30... 8!) and I was told that the doctor had "left for the day." First of all, I have been going to them for the past 3 years, so I am a loyal and valuable customer. Second of all, they have my number and didnt feel the need to call me to tell me my doctor had left and wasnt coming back for my appointment! All the receptionist said was that she was sorry and offered to reschedule my appointment. NO THANK YOU! I will NEVER return to this place, the service I was given was TERRIBLE, even after 3 years of loyalty! If you are a potential customer, you should DEFINITELY avoid this place. If youre a loyal customer, you wont be treated with any form of respect, so my advice is to find a doctor who will actually care enough to stay til the end of the day for your appointment!

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Jayne Wallace

I went to Xpectical ( ridiculous name, but ) after "See Eyeware" in Gtown did my exam and when trying to put new lenses in my former frames, they broke…..digruntled, I went to XSpec. I just basically picked a name out of the hat. His office was closer to my house than Gtown. I got a great pair of frames that I liked and it was fine. Gotta say that I often went in for "adjustment" to try to get them comfortable on my ears and temples. The Dr owner "Ken Preston" was often on the ph making a tee time reservation and didnt mind keeping me waiting to do so. Guess it also didnt fit his business model so well - all of the adjustment visits that I made. Pompous, but Ive had the frames for 5 yrs now. I may be going back soon, as Lens Crafters at PCity has limited selection and high pricing.

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A Private User

The worst optical experience of my life. I am new to the area and needed an updated eye exam to refill my contacts. I had an eye exam about 2 months ago. Since then, I have had to call them at least 10 times to get in touch with someone. After getting in touch with someone, I was told that it is "against company policy" to fax my prescription to 1-800-CONTACTS and that I would have to show up IN PERSON to pick up my prescription. I have been wearing my glasses for 2 weeks (which I hate) because of their unprofessional manner of dealing with their clients. Absolutely ridiculous. Stay away by all means.

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A Private User

This place did my eye exam and didnt want to give me my prescription!!!! I paid for the eye exam and then they wanted me to get the contacts there which they wanted to charge me $350 wtf so I wanted to order the contacts thru 1800contacts and then they called me and this Xspectical Eye Care Center didnt want to cooperate. Dont go there!

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