Vet-I-Care Animal Hospital

Reviews 4

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Myra V

Very compassionate and knowledgeable staff! And I have never gotten the impression that they are "money hungry" as a couple other reviewers have stated. The owner may come off a bit snarky sometimes, but Ive noticed that it is only when he feels that youre considering making a decision that is not in the best interest of your pet. I think its a case of the owner and staff actually caring about your pet, not a greedy attempt to get you to authorize unnecessary procedures. To solidify my point: On my last visit I was overcharged for a service, but I hadnt noticed. The next day a staff member called and told me she noticed it when looking over my file, and that she was refunding it immediately. I had never even noticed; they were the ones to realize it and make a point of correcting it. That doesnt sound money hungry to me... And yes, the prices are high, but this is an emergency clinic. Furthermore (and this is a BIG deal), it is one of only two animal hospitals in Jacksonville that actually have a veterinarian on duty 24 hours a day. The other animal hospitals say 24 hours, but what is actually happening is that they all go home at night (usually from 8pm to 6am, 10 hours) and have a veterinarian on call to come in if someone calls with an emergency. At Vet-I-Care, there is ALWAYS a veterinarian on premises checking on your pet frequently 24 hours a day. Thats where the extra money is going from the "high" prices, which to me makes perfect sense. Youre paying for the highest quality of care in Jacksonville!... The staff is amazing, and you are welcome to visit your pet in the hospital any time day or night. The facility is clean, and they clearly have nothing to hide as at night you are actually permitted into the back to visit your pet. During the day they will typically put you in a room for visiting. The veterinarian on duty updates you every time you go in to visit. Great communication, and so compassionate... I will continue to turn to Vet-I-Care when one of my four cats have an emergency issue! Not a second thought. Vet-I-Care is your best bet for your pet!

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Hannah Nicole

Found a squirrel by the road that was crying and dragging its bottom half. Wasnt sure what to do so I contacted Vet I care to ask if I could bring it in so they could humanely euthanize it and put the poor thing out of its misery (because I couldnt just leave it there to suffer and get attacked by cats, etc). However, surprisingly, they wouldnt do it :( The receptionist hung up on me when I told her how much it surprised me that they wouldnt take it in. it tells me a lot about this vet that they could care less about a suffering animal. Putting it out of its misery would have just taken a second. ***This is added after reading the vets reply. Wow, what a lie! It doesnt even make sense actually, because I just wanted to drop the poor thing off so how was I demanding any immediate attention? And your staff never offered any info on where to take it. She said that nobody could help the squirrel bc the vet had surgery, I responded "okay, well they obviously wont be in surgery all night", and I also mentioned that I was surprised that they wouldnt help it- and she then hung up on me! It is not my style to hang up on people, as I find it very rude, so its irritating that I was accused of this just because I voiced my opinion in a review that the vet didnt like. I never asked anyone to drop what they were doing and do anything- I only asked if I could drop off an injured and crying squirrel so that it wouldnt have to suffer (and sadly, we were so close to you! And it was evening time and no one else around was open). I was obviously denied because there was no profit to be made on helping an injured wildlife. Obviously, you know that youre in the wrong because you are now even saying that you euthanize injured wildlife as a service, but completely refused me bringing it in last night. Thank God, I was able to find another vet (farther away & with some searching) with a heart that allowed me to bring it in. But this entire thing says a lot about your true motives, and your deceitful reply makes it even worse.

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Fivers E

This is the worst customer service Ive experienced in my life. It was so bad Im taking the time to write this post at 1 am after returning home from a different emergency clinic. I hope this review will save someone else the frustration that comes from working with a nasty office in an emergency situation. If you want an example of how this place seems to treat customers just look at the way theyve responsed to other negative comments here. As for my experience, the lady answering phones tonight was curt and nasty. As I tried to explain what was happening with my dog she continued to interrupted me to rattle off prices. The tone conveyed a "once they hear the price maybe she will leave me alone" attitude. Our dog is a true heinz 57 mutt from a shelter. So when she asked me what breed I tried to describe him as best possible. Only to be interrupted again by her raised and condescending voice. "Well is it a lab mix, chihuahua mix, how can you not know?" She also seemed outraged that I would ask questions about the symptoms my dog was facing. Again raising her voice to tell me that a diagnosis cannot be given over the phone. However, I was not looking for a diagnosis just information and the next clinic we called was able to answer my questions and even asked a few of their own to try and weigh the seriousness of the situation. I will never contact this office again even though its closer than others. These are just the most striking points from our interaction to highlight how severly unprofessional I found this office. No person deserves to be disparaged in this manner, but especially not someone seeking emergency care in the middle of the night. ***Avoid at all costs***

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Joshua Crouch

Disclaimer: I am not on here trying to give reviews but want to warn people about what this place is doing so you dont get ripped off too. Called and asked for a routine vaccination for 2 dogs. She took their info and I asked how much would it be. She said $180 and I said for both and she said yes. I thought ok cool, good price and convenient location. Search over right? Wrong. I get there and they take the 2 dogs in and give them their shots. They then asked if I wanted to do blood work on them. I asked how much that would be. She said it would be $270. Ok wanted to make sure my dogs were good. She then came back in and said she made a mistake and it would be $168 per dog. Imagine my surprise. Thats when I brought up that I was told it was $180 for both. She said no and asked who I talked too and walked out. So, now I am sitting there thinking its going to cost about $340 for both. The rest of the exam went well. I am not knocking the Dr. or the assistant. They treated my dogs well. Then on to check out time... I asked to see a breakdown of my bill before I paid and now it says $360. So I told her that the other lady told me $168 per dog now its back up to $180. I asked her if she could honor what she told me and she no there was nothing she could do b/c she forgot to add something in. The lesson I learned from this place is: 1. THEY DO NOT HONOR THEIR WORD. 2. IF AND ONLY IF YOU GO TRIPLE CHECK ON HOW MUCH IT WILL BE OR IF YOU DONT YOU WILL GET RIPPED OFF AND GO ON GOOGLE AND WRITE A REVIEW ON THIS PLACE. 3. I WILL NOT BE GOING BACK TO THIS PLACE AGAIN. Sincerely, ripped off customer

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