Quest Diagnostics North Ft Myers

16251 N Cleveland Ave #10, North Fort Myers, FL 33903, USA

Category:	Medical Laboratory
Address:	16251 N Cleveland Ave #10, North Fort Myers, FL 33903, USA
Phone:	+1 866-697-8378
Site:	secure.questdiagnostics.com
Rating:	2.8
Working:	7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM 7–11AM Closed

Location

Photos 18

Reviews 18

Callan Duffy

So me and my boyfriend went to go get his blood work done. First, the woman behind the counter was taking awhile to process his insurance info. She was having trouble with the info we were giving her. My boyfriend had his phone out on the counter. She got frustrated, smacked her hand on the counter and told him to put it away. Second, after we paid and he went back to go get his blood work done she wouldnt let me go back with him. My boyfriend is deathly afraid of needles. Its the only thing hes really afraid of. He tends to faint. Last time he had blood work done he nearly fainted. So I wanted to be back there with him to make sure he would be okay. This woman said I wasnt allowed to go with him. Her reasoning "hes 22" I said to her hes afraid of needles and he tends to faint. And nothing. She didnt care. All because hes 22. I dont care how old he is. If someone I love is afraid of needles I want to be there with them to support them. This woman wouldnt let me. While my boyfriend was in the back in one of the rooms the woman that was to do the blood work said she had no problem with me being back there with him. It was her boss that forbid it. I cant believe it. I do not recommend this place if youre looking for people who are compassionate. These people were absolutely rude. Next time were going somewhere else.

Audrik Mailbox Mrakovic

Staff was extremely unprofessional & rude, to say the least. Followed all instructions given to bring in my sons stool sample, and when we arrived the lab tech screamed (yes screamed) at me for not having them labeled correctly. (Mind you, no one explained any of this to me.) Sent us to a dirty (urine & feces all over the walls) bathroom in the back to re lable containers, didnt give me gloves or any way to handle sanitarily. They was also an elderly couple having trouble using their electronic sign in system. They refused to help them, telling them theyd need to bring in someone to help them sign in. Another customer had to help them bc the staff wouldnt. I will say that I was impressed with how fast this lab is, but we will not be going back due to how we were treated.

Desiree Simons

The lady that works front desk is always very rude. I got there at 3 & my wait time was supposedly 5 minutes. I finally get called 40 minutes later and was told at 3:40 that they were closed &i would have to come back tomorrow at 6am. The website says they close at 4 & i was not the only person she was rude to. Ill never come here again &will be calling coorporate for the customer service from the lady woeking front desk. My very first time there i walk in &she tells me to sign in &i ask where? And she pushes a clipboard across the desk. ALL BAD REVIEWS ARE FOR THE FRONT DESK LADY.

Paul Perkins

Just went this morning March 11 and was treated very rude, the lady told me they were appointment only and had been since November. When I told hes she was full of crapy because I was there just last month as a walking she had no response. But to repeat her appointment only, so I showed her the website and how it doesnt say that and she just gave me a blank dumb look. I refuse to use them ever again . They also keep sending me a bill every week that I paid the day of service.

Lynda Higgins

The woman at the front needs to learn some social skills. I volunteer for FISH and take people there all the time. She is rude, and so are several others that work there. If you are dealing with the public, you need to have much better skills than they do!!

Carol Thome-Brown

I have to fast for a blood draw and cant get an appointment at the number they give until afternoons, after 1:30. I walked into their office to see how long of a wait and she was very short and said to call the number and make an appointment. Very frustrating!

Yenisey Quignon

worst place ever, so unprofessional they should fire every single person that works there. Awful, how can you have people working with patient been so unprofessional, arrogant and stupids. Needs to be a change in that office.

DAWN DAVIS

They are never in a hurry. Front desk people are not professional. They rest of the staff are better. They Do Not Like Patients who are a HARD-STICK, Like Me......

Steve Bruno

All staff members chewing and snapping gum while conversing with patients. No sense of urgency. Quite unprofessional

Tony Concepcion

It closes at 11:00 but we got there 5 minutes before. Got in and out very quickly the 3 ladys there were very nice.

Erica Anderson

Was there in April and the front desk lady are very rude. Will never be coming back to this location again.

Taz Beattie

Always a wait - even when no one else is there. But once in the back, theyre usually pretty efficient.

Catherine Krizka Swanson

Easy Peasy. Never a problem finding a vein to draw blood. LOVE THAT, also quick and efficient

Rob Roberson

Rude...very poor customer service... Especially the front desk personnel