True Health - Lake Underhill

5730 Lake Underhill Rd, Orlando, FL 32807, USA

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Category:	Hospital
Address:	5730 Lake Underhill Rd, Orlando, FL 32807, USA
Phone:	+1 407-322-8645
Site:	mytruehealth.org
Rating:	3.1
Working:	Closed 8:30AM–5:30PM 8AM–7PM 8:30AM–5:30PM 8AM–12PM Closed Closed

Location

Photos 5

Reviews 18

Daniel Arjona

My new born son 2 weeks old developed a rash. So naturally we called for an appointment. They gave us an appointment for two weeks after the day we called. Four days after we called the doctor my son startes ro develop pus filled bumps and cannot sleep at all. I call again to insist on a sooner appointment. They tell me there is nothinh they can do. After half an hour on the phone insisting on a sooner appointment they tell us to just do a walk in. My wife takes him for the walk in at noon they tell her at the front desk its a possibility she maynot be seen & didnt get seen untill 5:20 P.M. mind you the office closes at 5:30. Because of them putting a new norn off they said the rash had developed into an infection. Any other doctor i have ever been to has made ita pont to take care of a newborn as priority. These people should have their lisence suspended or revoked.

Nicole Carvalho

Lets just say this is the only office Ive been to that made an appointment for me to come back after my doctors appointment to get my labs done, then told me they did not take the part of my insurance that processes the labs and that I would have to go back and pick up a script to go get my blood taken from me AGAIN from another lab. Lets get to the point, I MISSED HOURS OF WORK IN THE MORNING TO GO GET MY BLOOD TAKEN FROM MY ARM JUST TO GET A CALL SHORTLY AFTERWARDS THAT THEY COULD NOT EVEN PROCESS IT AND THAT I WOULD HAVE TO DO IT ALL OVER AT A DIFFERENT LAB. PLEASE TELL ME WHY NO ONE THERE THOUGHT TO CHECK IF MY INSURANCE COVERED THE LABS IN THE OFFICE BEFORE MAKING ME TAKE TIME OFF WORK TO GO GET A NEEDLE STABBED INTO MY ARM FOR NO APPARENT REASON. Bottom line: Dont waste your time going to this office.

Andrea Edwards

The doctors are greatWhen you actually get to see them. The lake underhill of for me has the worst customers service. I am currently trying to find a different place to go. There logos says walking is well come but thats bull.this is were my doctor is but every time I try to make on appointment I have to make it a month a head and when I get there to be told I have to reschedule. If I walking I cant see a doctor. I am told to make an appointment. Some body who is in charge need to really get these things taken care of. Because you cant advertise something that you are not doing that is false advertising. I would not refer anyone to go here. Go to the hospital instead because by the time you get an appointment and be able to see a doctor that is were you may end up.

Carmen Leticia Santiago

First off would like to thank the staff at True health for always being so helpful. The only true complaint I have was I went for an appointment and took in Fmla papers that are required by the company I work with to report any absence for my appointments and if my sugar levels are to high and I was told Fmla is for critical conditions, needless to say papers were not filled out. FYI diabetes is covered under fmla if you see your provider for more than 2x a year. I currently see my provider every 3 months. Was a bit disappointed how this was handled.

RosaNelly DeLeon

Fui sin cita y me atendieron muy amables. Tuve q esperar 1 hora y media xq llegue a las 12:13 (hora de almorzar). Dr. Moraflores trata muy bien a los niños y es muy profesional; nada simpático, pero muy didicado a su trabajo. Lo recomiendo.

Margaret Weldon

The receptionist is always friendly, and strikes up a conversation with my daughter as soon as we check in for an appointment. The drs and nurses are wonderful, and always willing to do whatever they can to make the experience fun for my daughter. My daughter has special needs and drives a power chair- every one at that office has never made my daughter feel like she was different because of her special needs. They always make her feel welcome with their kindness.

Tayler Cunningham

Had a 10:00 appointment for my sons 4 yo shots. Waited over 2 hours to be seen. They really care nothing about patient services or have any consideration for the patients time. This was our second time here after coming as a walk in and had to leave after waiting 2 hours to be seen and never actually got to see a dr . Place is not worth any sort of wait . Go else where unless you like wasting your time .

Ashlee Michelle

Complete waste of time and money. I went here to see a doctor after being seen in the ER for an issue, and they took $40 for an appointment. I saw a doctor for under 5 minutes who said they didnt know what was wrong (and made no effort to even listen to me about it) so they couldnt help me and I should go to the ER, even though I told them thats where I just came from. Completely useless.

NATALIA MOTOLONGO

Excelente atención gracias a la preocupación de la pediatra de mi hijo pudimos llegar a tiempo al hospital son preocupados en los pacientes estoy satisfecha con su atención

Stray Austen ASMR

Do not go here! I made an appt. at 11:15 and showed up at 11. Was not seen by a nurse until 11:45 and was shuffled around to 4 different rooms without seeing a Dr. I left at 12:30 before the Dr. Could see me. I was told it would be a short wait bc he was behind! Terrible time management cannot imagine that the care is any better.

Meli M

Appointment times dont mean anything..2 times I have been here and both times I had to wait minimum 45 min before even being Called back to see anyone. Needless to say, more waiting once you are back in a room so unless you have half the day for a appointment, I would not recommend this place.

Juan Carlos

We were abuse by Social worker Debra Bryant . This woman is despicable especially towards hispanics . Hope someone can stop this discriminatory abuse. We tried to contact supervisor Joan Schendorf and left numerous voice messages . No response from anyone yet !

Carlos Falcon

Yo se que es bueno es ese lente pero nesecito que alguien coja el teléfono soy paciente nuevo

stephanie pagan

The receptionist at the lake underhill one is super RUDE. Its disgusting. She should have some type of customer service skills. She had an attitude, I asked a question and she was so rude. I will NEVER go back to this one.

nick mac

My mother is a BLIND DIABETIC who needs emergency help with PRESCRIPTION MEDICATION.The Lake Underhill location puts you on whole forever...Then hangs up on you. Nicole McCall Orlando, Florida

Tiffany Pietri

Their staff from the first persons that greets you down to the doctors and nurses all have excellent manner with people. Very nice and fairly quick service.

shawntrellya bolden

I like this one better than the one on semoran. They greet me every morning never spent more than 15mins inside

Terri Ann Granny

Very helpful and kind